We are here to answer your questions!

1. Why is my platform not working?

The connection green bars in the bottom right hand corner of the platform are an indication of a successful login.

Green bars indicate you have logged in successfully, while red bars indicate you are not logged in.

Try to rescan the servers by left clicking on the bottom left corner and clicking on ‘Rescan servers’, so that the system can scan for the servers with the strongest connectivity from which you can choose.

If you get an error saying ‘invalid account’ in the bottom right corner, then you are entering either your username or password incorrectly, or selecting the wrong server type.

2. What does the ‘Trade context is busy’ error mean?

This error is a problem that arises on your terminal and not on XM’s FX severs.

The main reason behind this error is trying to send more than on signal simultaneously to the servers. This can be caused by multiple mouse clicks or orders.

The platform can only process one order at a time so this order will appear until the terminal has processed all orders in queue. Restarting your platform can also resolve this error.

3. What does the ‘Off quotes’ error message mean?

This error occurs due to a loss of connection and hence the lack of current prices.

This can happen if your terminal loses internet connection suddenly as you are placing, modifying, or closing an order.

4. What does the ‘No connection’ error message mean?

This error appears when you are unable to establish a connection with the trading server.

5. What does the ‘Invalid S/L or T/P’ error message mean?

This occurs if the S/L or T/P level you are trying to place is not within the correct parameters of the limits for that particular instrument.

6. What does the ‘Old version’ error message mean?

This error is due to the fact your platform is not up to date and is no longer compatible with the trading servers.

You will need to update your platform by downloading the latest version of the platform.

7. What does the ‘Trading disabled’ error message mean?

This error means that no trading activity can take place on your account.

8. What the ‘Market closed’ error message mean?

This error indicates that you are trying to trade out of trading hours and therefore there are no valid prices you can trade on.

9. What does the ‘Not enough money’ error message mean?

This means you do not have enough money available to cover the margin requirement for the trade you are trying to place.

10. What does the ‘re-quote’ error message mean?

This error occurs when the price you are trying to execute on is no longer available for you to trade.

This can occur in high volatility and fast moving markets.

However, since XM offers market execution, you will not see this message, as all trades are taken on the next best price even if your desired price is not available.

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Get in touch with your account manager now, their support team is available for 24/5.