REGISTRATION & ACCOUNT

How do I verify my profile?

To verify your profile, complete the following steps:

• Appropriateness Test: Complete the appropriateness test to verify suitability for trading the products available.
• Proof of ID: Provide a colored copy of a valid identification document such as a passport, national identity card, or driving license. The document must clearly show your full name, date of birth, issue/expiry date, and serial number.
• Proof of Address: Submit a recent utility bill or bank/credit card statement issued within the last three months. Ensure the document is a full page and displays your name and address (PO Boxes are not accepted).

Do I need to upload new documents for every new trading account I open?

No new documents are required for each trading account if the personal and contact details remain unchanged and your previously submitted KYC documents are still valid and have not expired.

How do I update my personal information?

For updating email address, password, language, and notification settings, visit the Profile Section in the Client Portal and select the option to change. For other personal details, complete and submit the form available on the Contact page.

Does M4Markets offer corporate accounts?

Yes, corporate accounts are available. For setting up a corporate account, directly contact the service team through the provided channels.

Can I open more than one trading account?

It is possible to open two trading accounts for each type of account offered.

Does M4Markets accept US clients?

Unfortunately, M4Markets does not provide services to US residents.

How can I be sure that the money in my trading account is safe?

M4Markets is regulated by the Cyprus Securities and Exchange Commission (CySEC) under license number 301/16. Compliance with CySEC and
MiFID II ensures all funds are held in segregated accounts, safeguarding client assets.

How do I open an account?

Registration: Complete the Registration Form and Appropriateness Test. Upload required documents for profile verification.
Fund Your Account: Navigate to “My Accounts”, create a new account, and use the “Deposits” option to add funds.
Download and Start Trading: Download the trading platform from your profile, launch it, and begin trading.

How do I reset my Client Portal password?

Log in to your Client Portal, navigate to your profile, and when prompted, enter your current password followed by the new password to reset it.

How long does it take to open a trading account?

Opening a trading account typically takes less than one minute, assuming all required information and documents are promptly submitted.

I forgot my Client Portal password. How do I reset it?

If you forget your password, use the ‘Forgot Password’ option on the login page of your Client Area to receive an email that will guide you through the process of setting a new password.

Is it possible to lose more money than the deposited amount?

Thanks to negative balance protection, clients cannot lose more money than the amount deposited into their trading accounts.

What’s the difference between the account types offered?

Different account types come with varying commission and spread schemes. Information about minimum deposits and other specific features for each account type can be explored in detail on the specific account comparison section.

Why is it necessary to submit the requested documents?

As a regulated entity, the collection of specific documents like valid ID and recent utility bills or bank statements is part of compliance with KYC regulations mandated by the Cyprus Securities and Exchange Commission to ensure proper client identification.

How long is my Demo Account valid?

The Demo Account remains active indefinitely but will be deleted after 60 days of inactivity.

What is the minimum deposit required to open a trading account?

The minimum deposit varies by account type, with the Standard Account starting at $100.

I cannot login to my account and need to close an open position. What should I do?

If unable to log in to your account to manage positions, immediately contact M4Markets via phone or send a request using the registered email address.

Go to M4Markets Official Website

TRADING CONDITIONS

How can I start trading?

Begin trading by first passing the appropriateness test and ensuring all necessary documents are uploaded and approved. Once your profile is verified, you can open a trading account. You will receive your trading account credentials via email. Download the trading platform from the Client Portal or the website, fund your account, and start trading.

What is leverage and how does it work?

Leverage acts as a multiplier of your initial equity, allowing you to hold a larger position than your actual invested capital. For example, with a leverage of 1:30, to open a position of 1 lot of EUR/USD, where 1 lot equals 100,000 EUR, you only need a free margin of approximately 3,333.33 EUR. While leverage can increase potential profits, it also increases potential losses, so it must be used with caution.

What is the maximum account leverage M4Markets offers?

The maximum leverage available depends on client classification. Retail clients are offered a maximum leverage of 1:30, while professional clients may access leverage up to 1:500, in compliance with CySEC regulations.

Can I change my leverage? / How do I change my leverage?

To change your leverage, log in to your Client Portal, select the account for which you want to adjust the leverage from the sidebar, and submit a request for the new leverage value. This request will be reviewed and, if applicable, approved by the relevant department.

Can I change the base currency of my account?

The base currency of an existing trading account cannot be changed. However, you can open a new trading account with your preferred base currency.

Does M4Markets close my open positions and placed orders if I go offline?

Open positions will remain active unless influenced by specific market conditions such as activation of Stop Loss or Take Profit orders. However, features like Trailing Stops and Expert Advisors will become inactive when your trading account is offline.

Does M4Markets cover negative balance?

Negative balance protection is provided, ensuring that retail clients do not lose more than their deposited funds.

Does M4Markets offer binary option trading?

Binary option trading is not available through M4Markets.

How can I calculate 1 pip of profit or loss?

To calculate the value of 1 pip in a currency pair, multiply the amount of the base currency by 0.0001 or 0.01, depending on the currency pair. For instance:

AUD/USD: 1 lot (100,000 AUD) * 0.0001 = 10 USD

GBP/CHF: 1 lot (100,000 GBP) * 0.0001 = 10 CHF

AUD/JPY: 1 lot (100,000 AUD) * 0.01 = 1,000 JPY

How do M4Markets calculate swaps in currency pairs and for Gold/Silver?

The swap rate calculation formula is: Swap Long/Short in points * Point Value * Lots in quote currency. Notably, swap charges triple on Wednesdays due to the rollover of positions. Here are some examples:

GBP/USD (Buy, 5 Lots): Swap Long is -1.909 points. Since 1 point = 1 USD, the daily swap cost is 5 * (-1.909) = -9.55 USD.

GBP/JPY (Sell, 2.25 Lots): Swap Short is -2.852 points. Since 1 point = 100 JPY, the daily swap cost is 2.25 * 100 * (-2.852) = -641.70 JPY.

USOIL (Buy, 14.10 Lots): Swap Long is -12.075 points. Since 1 point = 0.001 USD, the daily swap cost is 14.10 * 0.001 * (-12.075) = -0.17 USD.

Is there an inactivity fee if I don’t use my account?

An inactivity fee may be charged if an account remains dormant for a certain period. For detailed information on inactivity fees, including the amount and conditions, please contact the support team at M4Markets.

What are the minimum and maximum position sizes?

For Forex trading, the minimum position size is 0.01 lots, and the maximum is 50 lots. Additionally, a maximum of 200 orders can be opened at any one time.

What is margin?

Margin is the required amount to open a trade, calculated by dividing the trade value by the leverage or multiplying it by the margin requirement, depending on the financial instrument. The margin level is calculated as the equity divided by the used margin (Margin Level = Equity / Margin). Free margin is the difference between the equity and the used margin (Free Margin = Equity – Margin). For comprehensive details on margin requirements, visit the margin information page on the M4Markets website.

What is stop loss?

A stop loss order is a tool used to limit potential losses by setting a sell order below the current price for buy positions, or a buy order above the current price for sell positions. This order ensures that a trade is closed at a predefined price point to manage risks effectively.

What is take profit?

A take profit order allows traders to set a target price at which a position is automatically closed to secure profits. For buy orders, the take profit must be set above the current market price, and for sell orders, it should be set below the current market price.

What is the profit calculation for CFDs?

The profit or loss for CFDs is calculated by the formula: (Closing Price – Opening Price) * Lot Size * Contract Size. Note that lot sizes may vary for each CFD.

What is M4Markets’ execution speed?

The execution speed for trades at M4Markets starts at 30 milliseconds. This rapid execution speed ensures that trades are processed swiftly, which is crucial in fast-moving markets.

What are spreads?

Spreads refer to the difference between the bid (sell) and ask (buy) price of a trading instrument. For instance, the VIP account at M4Markets offers spreads starting as low as 0.1 pips. Note that spreads can fluctuate significantly during major news events due to market volatility.

What are M4Markets’ margin call and stop out levels?

A margin call is triggered when the account equity falls to 100% of the required margin, prompting traders to either add funds or reduce positions. If the equity continues to drop, reaching 50% of the margin, a stop out occurs, where positions are automatically closed to prevent further losses.

Go to M4Markets Official Website

PAYMENTS

In which currencies can I deposit money into my trading account?

Deposits can be made in any currency, which will then be converted into the currency of your account at the current market rates. Accounts are primarily offered in EUR and USD.

What is the minimum and maximum amount that I can deposit/withdraw?

Deposit and withdrawal limits vary depending on the account type and the chosen payment method. For specific details, please consult the Deposits & Withdrawals page on the M4Markets website.

What is the withdrawal priority procedure?

Withdrawals are processed back to the source of the original deposit to comply with financial regulations. All withdrawal requests are executed within one business day.

How do I make a deposit?

To make a deposit, follow these steps:

1. Log in to your client area and click on the ‘Deposit’ button located at the top right corner.
2. Select your preferred payment method.
3. Enter the amount you wish to deposit and follow the on-screen instructions to complete the transaction.

Are there any deposit/withdrawal fees?

There are no fees charged for deposits or withdrawals.

Can I deposit to/withdraw from my friend’s/relative’s account?

No. Deposits and withdrawals must be made from and to accounts that are registered in your name. M4Markets strictly adheres to regulatory requirements prohibiting third-party transactions.

Can I withdraw my money if I have an open position?

Withdrawals are possible even with open positions. The system will display the amount available for withdrawal.

How long does it take for funds to reach my personal bank account?

Withdrawals are processed within one business day. The time it takes for the funds to appear in your bank account depends on the payment method:

• E-wallet and credit/debit card transactions are typically immediate.
• Bank wire transfers may take between 3-5 business days.

The duration can vary due to factors outside M4Markets’ control, such as delays from payment service providers.

If my withdrawal amount exceeds the amount I have deposited, how can I withdraw?

Withdrawals are generally processed back to the original deposit source. Profits exceeding the deposited amount may be withdrawn via the same source or an alternative method, depending on the original deposit method.

Is it possible to transfer money from one trading account to another trading account?

Internal transfers between trading accounts are permitted if both accounts are under the same profile. If the accounts have different base currencies, the transferred amount will be converted at the current exchange rate. Requests for internal transfers should be made through your Client Portal.

How long will it take for my deposit to be credited to my trading account?

Most deposit methods are instant, although the exact timing can vary depending on the payment provider. For precise information on deposit times, consult the Deposits & Withdrawals page.

What payment options do M4Markets provide?

M4Markets offers a variety of payment options, including electronic wallets, electronic payments, and bank wire transfers. For the latest information on payment methods available in your region, please refer to the Client Portal.

Go to M4Markets Official Website

TRADING PLATFORMS

What is the server time?

The server time is set to GMT+2. This standard is used to ensure consistency in trade execution times across all trading platforms hosted by the service.

How do I install an Expert Advisor?

To install an Expert Advisor (EA), follow these steps:

1. Open your trading platform and select ‘File’ from the menu.
2. Click on ‘Open Data Folder’.
3. Navigate to the ‘MQL4’ folder and then the ‘Experts’ subfolder.
4. Paste the .ex4 file of your EA into this folder.
5. Restart the platform to activate the EA. Once restarted, your new EA will appear under the ‘Expert Advisors’ section in the ‘Navigator’ panel.

How can I add funds to my Demo account?

When creating your Demo Account, you can select the initial amount of virtual funds to be credited. If you need to add more funds later, please contact the support team, and they will assist you with adjusting the virtual balance as per your request.

How do I add an indicator?

To add an indicator to your chart, follow these steps:

1. Open the ‘Navigator’ panel on your trading platform.
2. Locate the indicator you wish to use.
3. Drag and drop the indicator directly onto the chart where you want it to appear. The indicator will automatically attach to the chart and begin displaying data according to its design.