Trading FAQs

What are the trading hours?

FXGiants’ trading platform operates 24/7 from 00:00 Monday to 24:00 Friday (server time).

Be mindful that FXGiants’ server time is set to GMT + 2, adjusting to GMT + 3 during daylight saving/summertime.

Which markets are accessible through FXGiants?

FXGiants grants access to over 300 tradable assets across six distinct categories through its advanced trading platforms.

Open your account to trade CFDs on Forex, Futures, Metals, Indices, Commodities, and Shares, all with competitively low spreads.

What bonuses and promotions does FXGiants offer?

FXGiants is committed to enhancing your trading experience with attractive bonuses and promotions.

Upon account verification, instantly receive up to $25, and enjoy up to 100% bonus on your deposits.

Explore FXGiants’ latest promotions on this page.

Why does the chart price differ from my trading terminal?

Chart prices default to the Bid price.

For a Buy position, it opens at the Ask price and closes at the Bid price.

The price discrepancy stems from the spread added to the Bid price to calculate the Ask price.

What causes a stop-out on my order?

A stop-out occurs when your account’s margin level (Equity/Used Margin) falls below 20%, leading to the automatic closure of positions, beginning with the least profitable.

Does FXGiants provide negative balance protection?

Yes, FXGiants offers negative balance protection to safeguard all clients from losing more than their total deposits, ensuring you never owe more than what you’ve invested, barring any manipulation of this protection.

Why was my pending order removed?

Pending orders are removed if there’s insufficient free margin to cover the margin requirement for the order.

Can I cancel an instant order request?

Cancelling an instant order may not be feasible if the trading server has already processed your request.

A warning message will indicate if cancellation isn’t guaranteed.

What’s the minimum trading volume at FXGiants?

The smallest volume you can trade on FXGiants’ platform is 0.01 lots.

Why are spreads on EURUSD/GBPUSD so high?

FXGiants’ pricing model uses fractional pips to benefit the client by rounding.

Instead of four, FXGiants operates with five decimal places, making what appears as ten pips actually 1.0 pip.

Does your platform support trailing stops and expert advisors?

Yes, FXGiants’ platform accommodates trailing stops and expert advisors.

Please note, the use of these features is your responsibility, as their functionality depends on your trading terminal settings.

Go to FXGiants Official Website

Account Opening FAQs

How quickly can I open a live trading account?

Opening a live account is swift and straightforward, typically taking less than one minute.

Simply provide your basic personal information, such as your name, surname, and email address.

What documents do I need to provide?

For full verification of your profile and to access all features of FXGiants’ trading account, you need to verify both your identity and address.

This can be done on the “Verify your profile” page.

How can I adjust the leverage on my account?

To change your account leverage, log into the Hub and select your preferred leverage level from the drop-down menu next to “Leverage”.

Is software download necessary to start trading?

Before trading, download one of FXGiants’ MT4 trading platforms or use the MT4 Webtrader directly in your browser.

Both options are accessible via the Hub under “trading platform”.

What distinguishes STP/ECN accounts from Real accounts?

Real accounts feature instant execution with potential requotes, whereas STP/ECN accounts offer market execution without requotes.

Additionally, the spread differs due to varying liquidity providers.

Can I trade micro lots with a deposit exceeding 10,000 USD?

Yes, trading micro lots is possible under FXGiants’ Micro STP/ECN account options.

I’ve forgotten my Hub password. What should I do?

To reset your password, follow the “Forgot password?” link and proceed as directed.

How do I open an additional trading account?

After logging into the Hub, click on “Open new account” beside “Dashboard.” Or, if logged in, follow the provided link to select your new account’s type, base currency, and leverage.

What if I deposited funds into the wrong account?

To transfer funds internally, log into the Hub, click the cogwheel icon on the top right of the incorrectly funded account, and select “Internal Transfer.”

How do I sign up for a live trading account?

Visit FXGiants’ website, click any “Open Account” button, and complete the registration form, including your preferred trading platform, account type, currency, and leverage.

After clicking “Open Account,” you’ll be directed to your portal.

For more detailed information about Live Account Registration and the Client Portal, please download the manual provided.

Go to FXGiants Official Website

Trading Platform FAQs

What should I do if I receive a ‘Trade Context is busy’ error while placing an order?

To resolve the ‘Trade Context is busy’ error, please restart your MetaTrader 4 terminal.

This can be done by closing the application and then reopening it.

I’ve forgotten my MT4 password. How can I reset it?

Your MT4 password is the same as your account login password.

If you’ve forgotten it, please follow this link, click on ‘Forgot password?’, and adhere to the instructions provided to reset your password.

How can I change my MT4 password?

To change your MT4 password, log into your MT4 Platform, navigate to ‘Tools’ > ‘Options’, and select ‘Change’ next to the password section.

Enter your current password, set a new one, and click ‘OK’ to confirm the change.

How do I change my password on an Android device?

To change your password on an Android device, tap on the ‘Settings’ tab, then ‘Accounts’.

Look for a Key icon in the bottom right corner, tap on it, and a pop-up window will appear allowing you to change your password.

Is the MetaTrader 4 platform available for use on Mac, iPhone, or iPad?

While direct downloads of MT4 are not available for Mac, iPhone, or iPad, you can use MetaTrader 4 WebTrader to access the platform online.

This web-based application allows you to trade forex from any web browser, eliminating the need for additional software downloads.

Go to FXGiants Official Website

Account Funding FAQs

What payment methods are available for funding my account?

FXGiants’ platform facilitates 100% automatic payment and funding authorization through the Hub portal, offering a straightforward interface for deposits and withdrawals.

Please review the array of funding methods provided on FXGiants’ portal.

How can I deposit funds into my trading account?

After opening your account, you can make your initial deposit immediately.

For subsequent deposits, simply log into your Hub, navigate to the ‘finances’ tab, and select the deposit option to see the available funding types.

In which currencies can I deposit funds?

The choice of currency for your deposit depends on your selected payment method, with main options including USD, GBP, EUR, and JPY.

Deposits made in other currencies will be converted to your account’s base currency at the current exchange rate.

FXGiants’ funding page lists all supported currencies.

Is it possible to withdraw funds if I have open positions?

Yes, you can withdraw funds with open positions on your account, provided your free margin covers the withdrawal amount plus any applicable fees.

Withdrawal requests will be declined if your available funds are insufficient.

What fees are associated with each payment method?

There are no deposit fees charged by FXGiants, but please be aware that banks or payment providers may apply additional charges.

Why was more than the requested amount withdrawn from my MT4 account?

The additional amount deducted reflects the portion of the non-withdrawable trading bonus allocated to your account.

Withdrawals result in a proportional deduction of the trading bonus based on the withdrawal amount relative to your deposit.

Can the trading bonus be withdrawn?

The trading bonus is intended exclusively for trading activities and cannot be withdrawn.

The bonus will be forfeited in relation to any withdrawal request, regardless of the promotional period’s status.

How do I withdraw my profits?

Profit withdrawals are processed exclusively through Bank Wire.

Your initial deposit can be returned via the original payment method, while profits are transferred to your bank account.

To initiate this process, request a bank withdrawal through your Hub.