Your password should be at least 8 and up to 128 symbols long. It must contain at least one number and one capital letter. Only Latin letters are allowed. It should not be too short or too simple. It should not be identical to your...

To reset 2-step verification Log in to your account Go to “Personal Settings” section in the left-hand menu Select “2-Step Verification” and then “Reset 2-Step Verification” Follow the simple instructions on the next screen...

This might happen if the time on your Google Authenticator app is not synchronized correctly. To make sure that you have the correct time: Go to the main menu on the Google Authenticator application Click “Settings” Click “...

In order to conduct a deposit you may be required to validate your credit or debit card by means of a micro deposit. This will be requested during your first ecoAccount credit / debit card deposit, they will request an additional amou...

Local bank deposit option allows you to deposit funds direct from your bank account into your ecoAccount via ecoPayz's bank account located in your country. Deposits take 1 to 3 business days to arrive into your account. Log in t...

SEPA stands for Single Euro Payments Area and can be recognized under the name Euro Deposit in Europe within your ecoAccount. A SEPA payment is a simple, cheap and efficient method of making transfers across Europe. Please note, th...

To use SafetyPay: Log in to your ecoAccount and select the “Deposit” tab On the Deposit page, select "Local Bank Deposit" option, select your ecoAccount number from the drop down menu, enter the deposit amount, press "Continue" a...

The VIP ecoAccount offers you the highest limits within your ecoAccount. You’ll also enjoy free international money transfers and even further reduced static currency conversion fee for all e-wallet transactions (1.25 %*). *The excha...

The Platinum ecoAccount offers you even higher limits within your ecoAccount. You’ll also enjoy free international money transfers and a reduced static currency conversion fee for all e-wallet transactions (1.49 %*). *The exchange fe...

Identity verification document can be one of the following: A valid copy of your passport (the page displaying your photograph, date of birth and full passport number), A copy of your national identity card displaying your photog...