Question: I forgot my "Code Word" of FBS. How to change or recover it?
Unfortunately, the “Code Word” you have set with FBS cannot be changed.
*You can change the PIN code with FBS by following the instructions specified here.
You can not recover or change it, but all you can do is view the “secret question” for the “Code Word”(answer).
To view the “Secret Question” for the Answer “Code Word”, please follow the steps below.
1. Login to FBS’s Personal Area
2. Click on the section next to your registered name and select “PIN-code recovery” section as below.
Then, click in the blank field of “Code Word” as above.
You will see the Secret Question for your “Code Word” in there. Your “Code Word” is the answer of the question.
In case you can’t still remember the “Code Word”, please contact FBS support team for further assistance.