Once you upload all your documents, it can take up to 20 minutes during working hours to 24 hours to verify your profile. What to do if none of your bills are in your name? If your (utility) bills are not in your name, you can sen...

If you continue receiving error, please check the following before uploading: That the size of your document does not exceed 25MB. That the file is in one of the following formats: gif, jpg, tiff, png, doc, docx and pdf. If th...

You can amend the name by sending FXTM an email explaining why you wish to change it and attaching a copy of your identity document. They will then contact you regarding the status of your request. To change your email address or pho...

In case, you do not prefer to receive latest information and other promotional news from FXTM, you can customise your subscriptions. To do that, visit the Manage Subscriptions page in MyFXTM. If you have forgotten the password for ...

A PIN (Personal Identification Number) is required to confirm any request to open an account or change password. Your PIN will be sent via both email and SMS, you will need to enter one of the PINs in order to proceed. PIN maybe us...

Paying taxes is your personal responsibility. Please reference the legislation governing your region or seek independent advice. FXTM will inform client's tax authority, only if it is required by regional legislation and/or regulation...

FXTM abides by a strict regulatory framework. All client funds are held in segregated accounts in top-tier banks, ensuring that your investments are safe at all times. Full details on the safety of your funds can be found here. In ...

Forextime Ltd and FT Global Ltd are two entities under the FXTM brand. Both are licenced and regulated in multiple jurisdictions around the world and offer corresponding products and services. The FXTM brand was launched in 2011. F...

You can contact FXTM's Customer Support Department for any questions you may have regarding any part of your experience. From registration, to downloading your platform, to accessing MyFXTM. Monday to Friday: 24 hours Saturday: 1...

You can find full details on your transactions in MyFXTM by following the steps below. Go to ‘My Transfers’. Find the relevant transaction. Click on the transaction ID number. FXTM offers a variety of payment methods includ...