'No connection' appears when you’re not able to establish a connection with the trading server. To resolve this problem, you may follow the below steps. 1. Check the internet connection on your side Sometime the error message appear...

How to clear the "Trade context is busy" message on MT4 and MT5 platforms.

The “New Order” window is most probably outside of the boundaries of your screen, and therefore it’s not visible to you. To get access to your “New Order” window, please follow these steps (without using your mouse): Close your M...

Please try to shut down your platform and restart it. If this does not work, please remove any indicators or Expert Advisors from your platform if you’re using these. Then please try to restart your platform. If your platform is st...

If you want to open your logs folder, please select your journal tab, right-click with your mouse on any entry in the journal, and select “Open”: You’ll then find them saved by date: If you’re a Windows Vista user, you might find t...

This may be because you don’t have the correct user rights to modify the installation folder. Please ensure that you set the platform to run as an administrator as otherwise it will run with a normal user’s privileges. If you run t...

The connection bars in the bottom right-hand corner of your MT4/MT5 platform will indicate if you’re logged in successfully. Green bars indicate you’re logged in to your account successfully. Red bars indicate you’re not logged in ...

The connection bars in the bottom right-hand corner of your platform will indicate if you’re logged in successfully. Green bars indicate you’re logged in to your account successfully. Red bars indicate you’re not logged in to your acc...

If you get the message on MT4 or MT5 platform, please left-click on the bottom right-hand corner of your platform. When a pop-up window appears, select “Rescan servers” so that the system can scan the best server available with the st...

To view all the currency pairs and instruments available on your account, please right-click on the Market Watch window and select “Show All” to display all symbols. Alternatively, you can select “Symbols” to choose individual instrum...