The connection bars in the bottom right-hand corner of your MT4/MT5 platform will indicate if you’re logged in successfully.

Green bars indicate you’re logged in to your account successfully.

Red bars indicate you’re not logged in to your account.

If the bars are red, please try to re-scan the servers by left-clicking on the bottom right-hand corner of your platform.

When a pop-up window appears, select “Rescan servers” so that the system can scan the best server available with the strongest connectivity.

Then you can choose one of the servers from the list available.

If you get an error message saying ”invalid account” in the bottom right-hand corner of your platform, you’re entering an incorrect password or selecting the wrong server type.

If you have already logged in but you cannot place orders, then please check following options:

• Available Financial Instruments for the account
• Available trading volume for the symbol
• The market hours of the symbol
• Price of “Stop Loss” and “Take Profit”

If any of the above are set wrong, then you cannot place orders in the platform.

If the suggested solutions above don’t solve your problem on MT4 or MT5 platform, please contact FxPro support team.