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FXGT FAQs | Account Opening, Trading Condition, Bonus Promotions and more
Account Opening FAQs
What information is required to sign up?
To complete your registration, you’ll need to provide:
- Your full name
- Email address
- A secure password
- Your country of residence
- Your mobile number
Is there an age limit for account creation?
You can create an account with FXGT.com if you are between 18 and 75 years old.
How much time does account registration take?
It takes less than a minute to register.
After registration, a verification link will be sent to your email to ensure the security of your account.
When can I begin trading?
Before you start trading, your account needs to be verified.
After FXGT.com approves your submitted KYC documents in the Client Portal, you can deposit funds and initiate trading.
Alternatively, you might consider starting with a demo account to practice trading without committing real funds.
What should I do if I don’t receive the verification email?
If the verification email isn’t in your inbox, please check your spam folder and ensure your email has enough storage.
If it’s still missing, follow the instructions provided or reach out to FXGT’s support team via live chat or at support@fxgt.com for assistance.
Will I get access to the trading platform after registering?
Post-registration, you can access FXGT’s trading platforms.
Download the platform from the Client Portal to get started.
What are eWallets?
eWallets in the Client Portal are digital wallets used for making deposits, withdrawals, and internal transfers in various currencies, directly to and from your trading accounts.
Ensure the eWallet and trading accounts share the same currency for successful transfers.
How do I open a trading account?
FXGT.com offers several account types to fit different trading styles and needs.
Check out FXGT’s Trading Account Types page for details.
You can try an account first in Demo mode or proceed to open a Live trading account by selecting ‘Trading Accounts’ in the Client Portal.
What is a swap-free (Islamic) account?
A swap-free (Islamic) account, tailored for clients adhering to Sharia law, does not incur swap charges for a specified period.
It offers similar features to other FXGT.com trading accounts but allows certain FX and CFD instruments to be held overnight without additional swap or admin fees for a specific duration.
Islamic accounts have a 7-day no admin fee period; thereafter, daily admin fees apply to open positions.
Check the specifics for each account type and instrument.
How can I open a swap-free (Islamic) account?
The Swap Free (Islamic) account is exclusively for Islamic faith adherents.
Request it by opening a trading account and submitting a ticket via the Support Center in the Client Portal.
Eligibility requires certain conditions, like proof of residence in a Muslim-majority country or documents verifying your religion.
Additional details may be requested during the process.
Which eWallet currencies are available?
FXGT.com provides various eWallet currencies, varying by region.
Check the Trading Account Types and Deposits & Withdrawals pages for available currencies.
Are there restrictions based on country?
FXGT.com does not serve residents from the USA, Canada, European countries, Iran, North Korea, and Belize.
Is there a limit to the number of trading accounts I can have?
Initially, you can open only one trading account.
After KYC document approval, you’re allowed up to 6 live and 2 demo trading accounts per currency.
How do I deactivate my trading account?
Trading accounts cannot be deleted but can be archived if inactive.
To deactivate, create a ticket via the Support Center in the Client Portal.
Can I open a demo trading account?
Certainly! Open a Demo account anytime to test strategies and trades.
Each currency allows up to 2 demo accounts, credited with virtual funds.
For more virtual funds, contact FXGT via the Support Center in the Client Portal.
Note that demo accounts may differ from live trading accounts.
Can I open a corporate account?
Yes. For a corporate account, enter your company’s name and type in the respective fields when registering on the Client Portal, or select ‘Corporate Client’ instead of ‘Individual Client.’
What if I forget my account login password?
Click ‘Forgot Password?’ on the login screen of the Client Portal. Follow the instructions on the password recovery screen to reset it.
How do I enable or disable 2-step authentication (2FA) on my account?
To manage 2FA, go to ‘Settings’ and then ‘Security’ in the Client Portal.
Here, you can set up or disable 2FA for login, withdrawal, and other critical actions.
Remember, at least one form of confirmation is needed for withdrawal requests.
For 2FA-related inquiries, reach out via the Support Center in the Client Portal.
KYC (Documents) FAQs
Is completing KYC necessary to begin trading?
Yes, it’s essential. You may open a live trading account and deposit up to $2,000 without fully completing the KYC verification.
However, full KYC completion is mandatory for trading and fund withdrawal.
What’s the purpose of KYC?
FXGT.com adheres to regulations set by multiple authoritative bodies like FSCA (South Africa), FSA (Seychelles), VFSC (for institutional clients), and CySEC (for institutional clients).
FXGT collects KYC documentation as part of these regulatory requirements to ensure client and partner security and account integrity.
What are the steps for KYC submission?
Step 1: Provide your personal details as per your official documents:
- Full, middle (if applicable), and last names
- Gender
- Date of birth
- Nationality
- Contact number (with country code)
- Tax ID (if relevant)
Step 2: Complete the Personal Info Questionnaire, confirming:
- Your age (above 18)
- US citizenship status for tax purposes
- PEP status
- Investor profile information
Step 3: Select and upload your Proof of Identity document.
Ensure clarity and completeness of the image.
Formats accepted: jpeg, jpg, png, pdf, mp4, webm, and mov (max 50 MB).
Step 4: Provide your home address and upload one of the following as Proof of Address:
- Utility bill (electric, water, gas, phone, internet, tax, insurance, etc.)
- Bank statement or bank confirmation
- Residence certificate from a local authority
- Affidavit or other government-issued document with the necessary details
All documents must include your full name, residential address, issuing authority, and an issue date within the last 6 months.
Step 5: FXGT will process the provided data.
Some regions may require a selfie submission as part of the verification.
Is there a deadline for completing KYC?
Yes, you have 14 days from registration to complete KYC for trading activation.
Accounts not verified within 30 days of registration will be automatically terminated.
What’s MOP, and why is it important?
Method of Payment (MOP) confirms your ownership of the payment method used for deposits, aligning with AML (anti-money laundering) regulations and ensuring fund security.
What are the requirements for MOP verification?
- For Debit/Credit Cards: Front showing full name, bank name, and last four card digits; back showing the signature.
- For Crypto Wallets: No additional documents required.
- For E-wallets: A matching email address for wallet and platform registration suffices. Mismatched emails require proof of account ownership.
- For Bank Wires: A recent (last 3 months) bank statement in your name.
How long does account verification take?
Verification takes up to 24 hours post-document submission.
If requirements aren’t met, you’ll receive an email for re-verification.
Troubleshooting document upload errors?
Ensure file size/format adherence (max 50 MB – jpeg, jpg, png, pdf, mp4, webm, mov).
If problems persist, open a ticket in your Client Portal.
What if my documents are rejected?
You’ll receive an email for re-verification.
‘Verify my account’ will redirect you to the Account Verification page for further instructions.
Common KYC document rejection reasons?
- Mismatched information between questionnaire and documents
- Invalid or outdated documents
- Altered or fake documents
Can I update my personal details post-verification?
Certain details like nickname, secondary email, language, time zone, and password are adjustable.
For significant changes (address, mobile, etc.), raise a ticket through the Support Center in the Client Portal.
To change primary to secondary email, contact FXGT via the Support Center.
For residential address updates, FXGT can make amendments if your KYC status is ‘Partial Info Submitted’ or ‘Not Verified’.
You’ll need to provide a new Proof of Address.
Will there be a problem if my documents are not in English?
Non-English documents are acceptable for verification as long as they are authentic and fulfill all the KYC criteria.
How can I set up a Corporate account, and what are the verification requirements?
Opening a Corporate account for each legal entity is feasible, with unique login details (email address) required for each registration. The necessary documents include:
A recent Certificate of Good Standing or Bank Statement (not older than 3 months) in the legal entity’s name.
Current Corporate Documents (not older than 6 months) of the legal entity, comprising:
- a. Certificate of Incorporation
- b. Certificate of Directors
- c. Certificate of Shareholders
- d. Certificate of Registered Address
The Company’s Memorandum and Articles of Association.
A Board of Directors Resolution for account opening and authorizing operators, available for download on the Account Verification page.
A Declaration form for the Ultimate Beneficial Owner, downloadable from the Account Verification page.
Identity proof for all Directors, Ultimate Beneficial Owners (owning over 10%), and the Account Manager.
Address proof for all Directors, Ultimate Beneficial Owners (owning more than 10%), and the Account Manager.
Account Types FAQs
Is cryptocurrency trading available for all account types?
Yes, cryptocurrency trading is accessible across all FXGT’s account types. For a comprehensive list of tradable crypto instruments, please refer to FXGT’s Markets section.
Different account types come with varying pricing and conditions. Detailed specifications for each account type are available on FXGT’s Trading Account Types page.
What does ‘contract size’ mean, and how does it differ among account types?
The ‘contract size’ signifies the total amount of assets being bought or sold as per the contract’s terms.
Contract sizes are account-specific and may differ. For detailed information on contract sizes available for each account type, please visit FXGT’s Trading Account Types page.
Do margin call and stop out levels vary across different account types?
Margin call and stop out levels are integral to risk management, preventing extensive losses in trading.
Margin calls range between 50% to 70%, and stop out levels from 20% to 40%. These thresholds can differ based on the account type and the market region. For the most current details, it’s best to consult FXGT’s Trading Account Types page.
Is there a negative balance protection feature?
Absolutely, FXGT offers negative balance protection across all account types for every client, ensuring that losses don’t exceed the account’s total funds during volatile market movements.
Further details can be found on FXGT’s Security of Funds page.
Can you explain the differences between the various account types?
Certainly! FXGT’s diverse account types cater to specific trading preferences and strategies:
- Mini: Perfect for newcomers or those favoring fractional trading.
- Standard+: Offers a wide range of instruments along with attractive promos and bonuses.
- Crypto Max: Exclusively for crypto trading enthusiasts, featuring generous bonuses and rewards.
- PRO: Geared towards professional traders seeking access to global markets, a broad selection of exclusive instruments, and optimal trading conditions. Suitable for day and swing traders.
- ECN: Tailored for traders who prefer raw spreads and competitive commissions, ideal for scalpers and short-term traders.
Each account type provides a unique mix of instruments, trading conditions, and features, allowing traders to customize their experience. Detailed descriptions are available on FXGT’s Trading Account Types page.
What base currencies are offered for each account type?
Specific base currencies are available for each account type and may vary based on region. For precise information, please check FXGT’s Trading Account Types page.
What’s the minimum amount required to transfer into each account type?
A minimum of $5 is required to transfer into any of FXGT’s account types.
Does FXGT provide support for all account types and clients?
FXGT offer round-the-clock, multilingual support for all FXGT’s clients through Live Chat, tickets via the Support Center, and various social media channels.
Is there a limit to the number of open positions I can have per account?
Yes, the maximum number of open positions you can have depends on the account type. For detailed information, refer to FXGT’s Trading Account Types page or the Markets section on FXGT’s website.
What are the minimum and maximum lot sizes for each account type?
Lot sizes, both minimum and maximum, vary according to the account type and the asset class being traded. You can find specific details in the Markets section of FXGT’s website or on FXGT’s Trading Account Types page.
Which account types are eligible for promotions?
FXGT’s Mini, Standard+, and Crypto Max accounts are eligible for various bonuses, while FXGT’s PRO and ECN accounts offer the most competitive trading conditions. FXGT’s promotions are subject to change and may vary by region. To stay updated, visit FXGT’s official website.
Do spreads differ among the various account types?
Indeed, each account type has its own set of variable spreads. FXGT strives to offer the most competitive market conditions with dynamic spreads as low as 0.0 pips. For minimum spreads applicable to each account type, please refer to the Trading Account Types page on FXGT’s website. For live spreads of each instrument, visit the asset category tab under the Markets section.
Can I change my account type or base currency once the account is set up?
It’s not possible to change the base currency of an existing trading account. However, you can open up to 6 live trading accounts with different base currencies for a diversified trading experience. For more details, visit the Trading Account Types page on FXGT’s website.
What’s the maximum number of accounts I can hold?
You’re allowed to open up to 6 live trading accounts and 2 demo accounts per currency using a single email address. FXGT’s diverse account types are designed to meet the preferences and strategies of every trader, allowing you to choose from multiple base currencies for each account. For more information, visit FXGT’s Trading Account Types page.
Are all trading instruments available in each account type?
While FXGT’s trading account types offer a broad spectrum of instruments from various asset classes, some instruments may not be available in all account types. To verify if a specific symbol is offered in an account type, refer to FXGT’s Markets section and search for live pricing and trading conditions per account type.
Fund Deposit and Withdrawal FAQs
How do I add funds to my account?
Adding funds is straightforward. Simply log into the Client Portal and:
- Hit the ‘Deposit’ button on the dashboard or select the eWallet you wish to use.
- Pick your preferred deposit method.
- Choose the eWallet/currency and fill in the required details.
- Follow the additional instructions provided by the payment provider.
What should I know about deposit and withdrawal rules?
FXGT is dedicated to letting all clients trade on their terms. Hence, FXGT supports a broad range of deposit and withdrawal methods, including debit/credit cards, Crypto wallets, bank transfers, and various other providers.
The availability of deposit and withdrawal methods, as well as their limitations, may differ by region. For detailed information, please visit the Deposits & Withdrawals page.
In which currencies can I deposit?
The available deposit currencies for each account type are listed on FXGT’s Trading Account Types and Deposits & Withdrawals pages, varying by client location.
What’s the deposit processing timeframe?
Deposit processing times vary with the payment method. For specific timeframes and potential delays due to verification processes, please consult FXGT’s Deposits & Withdrawals page.
Can I deposit funds from an account not in my name?
Third-party payments are not accepted. All deposits must come from accounts (bank accounts, credit/debit cards, eWallets) registered in the account holder’s name.
Proof of account ownership is required for all fiat deposit methods and can be submitted via the Client Portal under ‘Settings’ then ‘Fiat Wallets’.
While FXGT provides some leeway to submit the necessary documents post-transaction, they reserve the right to enforce measures, including blocking platform access or account termination, if the documents are not provided.
What additional details are required for debit/credit card deposits?
After a debit/credit card deposit, you’ll need to submit:
A clear image of the card’s front and back, showing the cardholder’s name, issuing bank, expiry date, cardholder’s signature, and the first/last 4 digits of the card number (other digits and the CVC/CVV should be obscured for security).
If the card’s name doesn’t match the account holder’s name, the deposit will be rejected and returned to the source. For nameless cards, proof of ownership is required.
What should I do if depositing via a virtual wallet?
For virtual wallet deposits:
- Ensure the wallet’s email address matches the one used for your Live trading account.
- Follow any additional instructions provided in the Client Portal.
- If the wallet’s email doesn’t match, submit proof of account ownership post-transaction.
What are the steps for bank wire deposits?
For bank wire deposits:
- Follow the Client Portal instructions and note the provided bank details and reference code.
- Include the reference code in your transfer to facilitate matching the deposit to your account.
- Processing may take up to 5 business days. Without the reference code, matching the deposit may be delayed.
Why might the deposited amount differ from what’s in my account?
Discrepancies in deposited amounts can be due to fees charged by the payment provider or your bank. Contact them directly for clarification.
Does FXGT.com impose deposit fees?
While FXGT.com is committed to transparency and choice, be aware that some banks/payment processors might apply charges for bank wire transfers or debit/credit card deposits. For further information, visit FXGT’s Deposits & Withdrawals page.
Are there withdrawal fees?
FXGT.com ensures transparency and choice, but note that transaction/conversion fees may be imposed by payment providers at their discretion. For more information, visit FXGT’s Deposits & Withdrawals page.
How do I move funds between trading accounts?
To transfer funds between accounts:
- Go to ‘Actions’ then ‘Transfer between Trading Accounts’ in your Client Portal.
- Pick the source and destination accounts, ensuring the base currency matches.
- Remember, transferring funds will deduct any bonus credits from the initial account.
Are there limits to internal transfers?
No minimum or maximum limits are set for internal transfers, but they must be between your own eWallets and trading accounts with matching currencies.
Can I transfer funds with open positions?
Transfers are allowed with open positions, provided the post-transfer margin level is at or above 200%.
What’s the timeframe for internal transfers?
Internal transfers are instant. Ensure sufficient margin is maintained for open positions when transferring out.
How do I withdraw funds?
To withdraw:
- Ensure your profile is complete and complies with all KYC and Payment Verification requirements.
- In the Client Portal, click ‘Withdraw’ under ‘Actions’, select the currency and method, and specify the withdrawal amount.
- Each payment method might have unique requirements and processing times detailed on FXGT’s Deposits & Withdrawals page.
What’s the withdrawal processing duration?
Withdrawal times range from instant to 2 business days, varying with the payment method. Delays might occur if further information is needed. Confirmation emails are sent post-processing.
For detailed information, consult FXGT’s Deposits & Withdrawals page.
Is it possible to use a different withdrawal method from my deposit method?
Withdrawals must be made using the same method and to the same account as the original deposit.
For instance:
1st deposit – 1,000 USD via Credit Card *5555
2nd deposit – 500 USD via Credit Card *6666
3rd deposit – 500 USD via Sticpay
Total deposit: 2,000 USD
Withdrawal sequence:
1st and 2nd withdrawals (totaling 1,000 USD) – must be to Credit Card *5555
Next 500 USD – must be to Credit Card *6666
Remaining 500 USD – must be to Sticpay
Total withdrawal: 2,000 USD
Can profits be withdrawn via debit/credit card?
Profits exceeding the original debit/credit card deposit must be withdrawn using alternative methods like virtual wallets or bank wire transfers. Ensure the wallet’s email or bank account’s name aligns with your FXGT.com registration. For unmatching emails, proof of wallet ownership is necessary.
What if a credit card withdrawal is only partially approved?
Sometimes, payment providers may partially approve a credit card withdrawal due to their specific requirements or limitations. In such cases, select an alternative payment provider for the remaining amount.
Why might the amount received from crypto deposits be less?
FXGT.com upholds full transparency and does not charge hidden fees. Reduced crypto deposit amounts result from inherent mining and processing fees for each transaction.
How can I cancel a withdrawal request?
If not yet processed, withdrawal requests can be canceled via the Client Portal. If the ‘Cancel Request’ button isn’t visible, contact FXGT’s Client Support team for assistance, provided the payment processor hasn’t yet processed the withdrawal.
What is a Transaction ID/TxID in cryptocurrency transactions?
A Transaction ID (TxID), also known as a hash or transaction hash, is generated for every successful cryptocurrency transaction, indicating involved wallets, transaction details, and processing specifics.
How can I view my TxID for a deposit or withdrawal?
To find the TxID for any transaction, navigate to ‘Reports’ and then ‘eWallets Transaction History’ in the Client Portal. Click ‘Details’ beside the relevant transaction.
What’s the purpose of a destination tag in cryptocurrency transactions?
A destination tag uniquely identifies a cryptocurrency eWallet (like for XRP). Always double-check for a destination tag when transacting, as omitting it may lead to lost funds.
Which networks are used for USDT transactions at FXGT.com?
FXGT utilizes both ERC20 and TRC20 networks for USDT transactions.
Where can I access information about deposits and withdrawals?
Information regarding deposit and withdrawal methods for all currencies is available by clicking the “Deposit” button on the Client Portal “Dashboard”. For withdrawal methods, select “Withdrawal” from the “Actions” section. Detailed information can also be found on FXGT’s Deposits & Withdrawals page.
How can I track my financial transactions?
Track all your deposits, withdrawals, and transfers through the Client Portal:
- Choose ‘Reports’ from the menu
- For deposit and withdrawal history, select ‘eWallets Transaction History’
- For transfer history, select ‘Accounts Transaction History’
Can I use a personal payment method for my corporate account transactions?
Payments to corporate accounts must originate from sources registered in the corporate account’s name. If names differ, documentation proving your association with the corporate account may be requested. Depending on the association, FXGT will decide on the acceptability of the payment source, reverting funds to the original source if necessary.
Is it possible to incur losses beyond my initial deposit?
FXGT.com ensures your safety with Negative Balance Protection across all account types, preventing losses that exceed your initial deposit. More details are available here.
How secure are my funds with FXGT.com?
As a regulated entity, FXGT prioritizes fund safety, maintaining a high capital adequacy ratio, partnering with Tier 1 Banks, segregating client funds, and employing robust risk management practices. More information on FXGT’s regulatory compliance, security measures, and fund safety protocols can be found on the Security of Funds page.
Swap Points (Rollover) FAQs
What exactly is rollover/swap in trading?
Rollover/swap refers to an interest fee applied to your trading account at the end of each trading day. These charges vary based on the specific instrument being traded, the direction of your trade (long or short), and prevailing interest rates. FXGT offers certain assets and account types that allow trading with no swap fees, or you can opt for a swap-free account if you’re following Islamic finance principles.
If I close my trade before the rollover time, will I still incur a rollover/swap fee?
For Forex and other CFD instruments, closing your position before 23:59 GMT+3 ensures you’re not charged the rollover/swap fee. However, for Cryptocurrency trades under the Crypto Max account, financing fees are applied every four hours.
Why do rollover/swap rates triple on certain days for Forex, Metals, Stocks, and Indices?
For Forex and other CFDs like Metals and Energies, a triple rollover/swap fee is charged on Wednesdays to account for the weekend, as the markets are closed. Similarly, for Stocks and Indices, these charges are applied on Fridays, aligning with market operations.
Where can I check the rollover/swap rates in advance?
The current swap rates for each asset and account type are available in the Markets section of FXGT’s website. It’s important to note that these rates can fluctuate.
How are financing fees applied to Cryptocurrency trades?
Financing fees for Cryptocurrencies are applied once daily at midnight, with a triple fee charged on Fridays. For Crypto Max accounts, these fees are applied every 4 hours. The same 4-hour interval applies to DeFi Tokens and NFTs on MT4 & MT5 PRO accounts. Swap charges and free swap days may vary based on your location and account type. Visit the Markets section of FXGT’s website for detailed information.
When are rollovers/swaps and financing fees applied across various asset classes?
Rollover/swap/financing fees are applied differently depending on the asset class, instrument, and account type. Here’s a general overview:
- Forex: Charged once daily at midnight, with a triple fee on Wednesdays (no weekend charges).
- Precious Metals: Similar to Forex, with some accounts offering swap-free trading days.
- Equity Indices and Stocks: Charged once daily at midnight, with a triple fee on Fridays (no weekend charges).
- Energies: Charged once daily at midnight, with a triple fee on Wednesdays (no weekend charges).
- Cryptocurrencies: Charges vary, with the Crypto Max account incurring fees every 4 hours, and a triple fee on Fridays for most account types.
How are swaps calculated for different assets?
Swap calculations are based on formulas specific to each asset class and account type. The formulas take into account factors like lot size, contract size, point value, and swap points. For a detailed breakdown of the calculation formulas and examples, visit the Markets section of FXGT’s website.
Trading Condition FAQs
Are various trading account types with distinct conditions available?
Yes, FXGT provides a variety of account types tailored to meet the diverse needs, preferences, and trading strategies of clients. Explore these options on FXGT’s Trading Account Types page.
What kind of spreads do you offer?
FXGT provides variable or floating spreads that can start as low as 0 pips. This means the buy and sell price difference can fluctuate, offering dynamic trading opportunities. For the minimum spreads for each account type and real-time spreads for specific assets, visit FXGT’s Trading Account Types and Markets sections respectively.
What range of financial instruments is available?
FXGT provides a wide spectrum of financial instruments across 10 different asset classes, including Forex, Crypto Pairs, Synthetic Crypto Pairs, Precious Metals, Energies, Indices, the GTi12 Index, Stocks, DeFi Tokens, and NFTs. For a detailed list of instruments offered for each account type, refer to the Trading Account Types and Markets sections on FXGT’s website.
Are commissions charged on trading accounts?
Most of FXGT’s accounts, such as the Mini, Standard+, Crypto Max, and PRO accounts, are commission-free. However, the ECN account involves competitive commissions for trading with raw spreads, beneficial for scalpers and short-term traders. Detailed commission structures for ECN account instruments are available in the Markets section of FXGT’s website. You can also visit the Trading Account Types page for broader information on account specifics.
Can bonuses received be used as margin? Is it possible to lose them?
FXGT’s promotional bonuses are credited as trading credits, allowing you to use them as margin. It’s important to note that these bonuses can be lost during trading but don’t need to be repaid.
Is hedging allowed? What about netting?
While FXGT doesn’t support netting, hedging is permitted within the same trading account. Hedging is a strategy where opposing positions are taken in the same or highly correlated markets to manage risk exposure.
What are FXGT’s trading hours?
Trading hours vary by asset class. You can trade Cryptos 24/7, while Forex, Indices, Precious Metals, Energies, and Stocks are tradable 24/5. For specific trading hours, visit the Trading hours section on FXGT’s website.
What time zone does your MetaTrader Trading server operate in?
FXGT’s server operates in the GMT+3 time zone.
Where is your MetaTrader trading server based?
FXGT’s trading server is strategically located in London, UK.
What type of execution model does FXGT use?
FXGT employs a Market Execution model for all tradable assets on FXGT’s platform.
What’s the average speed of FXGT’s order execution?
FXGT’s average execution speed stands at 120 milliseconds from the moment your order reaches FXGT’s trading server. While FXGT strives for the quickest execution, some delays beyond FXGT’s control may occur due to the geographical distance between your trading platform and FXGT’s server. For the fastest possible execution speed, consider FXGT’s exclusive VPS Sponsorship service. More details are available on this page.
Does FXGT offer API trading?
Currently, API trading is not available on FXGT’s platform.
Are order prices guaranteed when I place any type of order?
Through the sophisticated liquidity aggregation engine and top-tier liquidity providers, FXGT aim to offer competitive pricing and rapid execution. While FXGT strives to fulfill orders at your requested price, during volatile market conditions, orders might be executed at a different price to mitigate extreme losses.
For Crypto orders, execution is based on available volume sizes displayed in the Depth of Market, meaning your order may be executed at a weighted average price rather than the Top of Book price.
What does Depth of Market mean?
Depth of Market is a display of both bid and ask prices at various levels, available for execution at specific volume sizes, resulting from FXGT’s liquidity aggregation engine pooling market data from multiple execution venues. This ensures 100% executable prices at various tiers.
How can I access Depth of Market on my trading platform?
To view Depth of Market:
- Right-click on a symbol in the ‘Market Watch’ window and select ‘Depth of Market’.
- Or, drag and drop the desired instrument onto the chart area, right-click, and select ‘Depth of Market’.
- Ask prices are highlighted in red, while bid prices are in blue.
What is Partial Close and how is it utilized?
Partial Close allows you to close a portion of your open position. For instance, from a 10-lot position, you can close 3 lots, maintaining 7 lots open. This can be done by double-clicking the open position, adjusting the ‘Volume’ field to the desired amount, and confirming the closure.
Is News Trading permitted?
Yes, FXGT supports News Trading, enabling you to capitalize on market movements during significant economic announcements.
Is scalping allowed?
Absolutely, scalping is permitted, allowing you to engage in brief, rapid trades for potential quick profits.
How is required margin calculated?
The calculation varies based on the instrument:
- Forex Pairs:
- Lot Size * Contract Size / Leverage or * Margin % (result in instrument’s currency).
- Metals, Energies, Equity Indices, Stocks:
- Lot Size * Contract Size * Opening Price / Leverage or * Margin % (result in instrument’s currency).
Remember, leverage applies to all instruments, necessitating separate tier calculations.
What are margin level and free margin, and their calculations?
Margin level is the equity-to-margin ratio, calculated as (Equity/Margin) * 100. Free margin is the available funds to open new positions or maintain current ones, calculated as Equity – Margin.
Why does my trade always open with a negative amount?
This is due to the spread applied. For buy positions, the closing price is the bid (lower than your opening price), and for sell positions, it’s the ask (higher than your opening price).
What’s the minimum volume for placing a trade?
The minimum trade size is 0.01 lots for all account types, but it might vary based on the instrument. For more information, visit the Markets section of FXGT’s website.
Is the Multiple Close By function available?
The ‘Multiple Close By’ function is not supported on FXGT’s platform.
What are pending orders and how are they set?
Pending orders are instructions to buy or sell at a specified future price. Types include Buy Limit, Buy Stop, Sell Limit, Sell Stop, Buy Stop Limit, and Sell Stop Limit. Set a pending order by opening a new order window, choosing ‘Pending Order’ under Type, and specifying the order type. Note that pending orders have a minimum point distance requirement. For more details, visit the Markets section of FXGT’s website or the Specification tab under Market Watch on your trading platform.
What is the concept of a margin call?
A margin call serves as a notification when a trader’s equity dips to the minimum threshold required to sustain the currently open positions.
This level is not consistent and varies depending on the account type and geographical region. For comprehensive insights, FXGT’s Trading Account Types page is the place to visit.
What does the ‘Trade Context Busy’ alert signify?
This alert pops up when the platform is already processing one command and receives another too quickly. It’s common when you click an instruction multiple times rapidly or use an overly active Expert Advisor (EA). The message is a prompt to wait until the prior command is fully executed.
What triggers the ‘Invalid S/L or T/P’ error when placing an order?
Several factors can lead to this error:
- Mismatch in the stop loss or take profit levels: Ensure that for a Buy order, the stop loss is set lower and the take profit higher than the market price. For a Sell order, set the stop loss higher and the take profit lower.
- Proximity to the current market price: Verify that the stop loss or take profit isn’t within the limit and stop levels.
Why does the ‘not enough money’ error appear?
This message indicates insufficient free margin or a margin level below 200%. Margin requirements, which can vary between account types and regions, are detailed in the Markets section of FXGT’s website.
What steps should I take if I encounter issues with a particular trade?
FXGT’s Resource Center is your go-to for assistance. If your query remains unresolved, FXGT’s Support Team is on standby 24/7 via live chat or at support@fxgt.com.
Do trading accounts get archived automatically?
Indeed, MT5/MT4 trading accounts are automatically archived after 30 days of inactivity and a zero balance. Upon your next deposit, you’ll have the option to create a new MT5/MT4 account in your chosen currency.
Why are certain instruments unselectable in the Market Watch?
Instruments greyed-out in the Market Watch indicate they are currently non-tradable due to closed trading sessions.
Is the Close By function permissible?
The Close By function is not available.
How do I initiate a new trade?
To begin trading, right-click on your chosen symbol in the Market Watch window and select New Order. Alternatively, double-click the instrument or drag and drop it onto the trading platform, utilizing one-click trading.
What are the steps to conclude a trade?
Right-click and choose ‘Close Position’ or double-click the trade you wish to conclude from the pop-up menu.
How is a stop loss order defined and set?
A stop loss is a preset order to automatically close an open position at a specific price, minimizing potential losses. For a Buy position, place your stop loss below the current bid price. For a Sell position, set it above the current ask price. You can establish a stop loss within the order window before opening a position or modify an existing one by right-clicking and choosing Modify or Delete.
Remember, setting a stop loss comes with a minimum point distance requirement. Check the Limit & Stop levels in the Markets section of FXGT’s website or under Market Watch window – Specification for specifics.
What constitutes a take profit order and how is it established?
A take profit is an order linked to an open position to automatically close it when the asset price hits a predetermined level, securing profits.
Set a take profit within the order window before initiating a position, or modify an existing one by right-clicking and choosing Modify or Delete.
Note, there’s a minimum point distance for setting take profit. Visit FXGT’s Trading Account Types page or the Market Watch window – Specification in your trading platform for more details.
How is a point defined and its value computed?
A point represents the smallest price movement.
For instance, 1 point in a 5-decimal EURUSD pair equals 0.00001. Calculate the point value like so:
1 Lot of EURUSD
0.00001 * 100,000 (Contract Size) = 1 USD
Why aren’t my take profit, stop loss, or pending orders activated, even though the chart reached the specified price?
The chart displays the bid price. For Buy positions, stop loss and take profit orders activate at the bid price. For Sell positions, they trigger at the ask price.
For pending orders, Buy orders (buy limit, buy stop) fill at the ask price, while Sell orders (sell limit, sell stop) fill at the bid price.
Where can I find each instrument’s minimum and maximum trading size?
Identify the ‘Minimal’ and ‘Maximal’ volumes for each instrument by right-clicking a symbol in the Market Watch, selecting Specification, and scrolling to the respective section.
Or, explore different contract sizes and other specifics for each account type on FXGT’s Trading Account Types page.
What is a trailing stop and its setup procedure?
A trailing stop is an adjustable stop order that moves with the market price, protecting gains or limiting losses. It’s activated when the market moves in your favor by a specified number of pips/points.
Set it by right-clicking an open position, selecting Trailing Stop, then Custom, and specifying the Trailing Stop Level in points.
Note the minimum point distance when setting up a trailing stop. Stop out levels may vary by account type and region, as detailed on FXGT’s Trading Account Types page or under Market Watch window – Specification.
What is stop out and its activation point?
Stop out occurs when your equity falls to a specific percentage, prompting the system to start closing positions with the highest loss until your equity is above the stop out level.
Stop out and margin call levels vary by account type and region, as detailed on FXGT’s Trading Account Types page.
What are limit and stop levels?
Limit and stop levels define the minimum distance from the current market price where you can’t place Stop Loss, Take Profit, or Pending Orders. Attempting to set orders within these limits triggers an ‘Invalid Stops’ message.
GTlot FAQs
What signifies a lot in trading, and what is its typical size?
In trading, a lot signifies the standardized number of units of a financial instrument you’re buying or selling. The size of a lot varies depending on the instrument and the account type.
For instance:
1 standard lot in USDJPY equates to 100,000 USD.
1 mini lot in USDJPY amounts to 10,000 USD.
For commodities like gold, lot sizes might differ, with 1 standard lot of XAUUSD (Gold) representing 100 Troy Ounces, or 100 contracts.
For precise information on lot sizes for different account types, explore the ‘Markets’ section on FXGT’s website or check the ‘Specification’ by right-clicking a symbol in your trading platform.
Could you explain GTLot and its purpose?
GTLot is a unique measurement unit FXGT has developed to standardize and compare trading volumes across all CFD instruments and asset classes, including Cryptos. It’s designed to represent diverse contract sizes, denominations, and nominal values in a unified format.
1 GTLot is standardized to represent 100,000 USD of trading volume. To explore deeper into the concept of GTLot, visit this page.
Where are GTLots displayed?
Your trading account’s volume in GTLots is prominently displayed on the Client Portal dashboard.
How is the GTLot volume calculated?
The calculation of GTLot volume depends on the type of instrument:
For Fiat and Crypto currency pairs:
Volume in USD = Lot x Contract Size x Base Currency to USD Price
Example: For BTCUSD with 1 lot, contract size 1, and BTC priced at USD 40,000, the volume in USD would be 1 * 1 * 40,000 = 40,000 USD. Consequently, GTLot = Volume in USD / 100,000, making it 0.4 GTLot.
For Stocks, Indices, Precious Metals, Energies, and other non-currency instruments:
USD Volume = Lot X Contract Size x Price x Base Currency to USD Price
Example: For Apple stock (#AAPL) with 1 lot, contract size 100, current price 2000, and base currency price USD 1 (USDUSD), the volume in USD would be 1 * 100 * 2000 * 1 = 200,000 USD. Hence, GTLot = Volume in USD / 100,000, amounting to 2 GTLots.
What are the practical applications of GTLots?
GTLots serve multiple purposes, primarily for benchmarking, promotional, and marketing activities. They offer a straightforward indicator of trading performance on a trader’s dashboard, simplifying the understanding of one’s trading volume.
Moreover, GTLots are utilized as a metric in promotions, campaigns, and competitions. For instance, traders may need to trade a specified number of GTLots to qualify for participation or to win a prize in a trading promotion. For further insights, visit this page.
Does a GTLot supersede the conventional lot?
GTLot is an innovative measure introduced to offer a standardized way to compare trading volumes across various instruments and asset classes. However, it doesn’t replace the traditional concept of lots or standard lots.
Leverage (Margin Requirement) FAQs
What are the specifics of your margin requirements and leverage options?
FXGT provides leverage options up to 1:1000, though this can vary based on the type of asset, the specific instrument, and the trader’s geographical location. For a detailed understanding of FXGT’s leverage offerings for each instrument, you can visit this page or explore the ‘Markets’ section on FXGT’s website.
Could you clarify the distinction between margin and leverage?
Leverage essentially amplifies your trading capacity, denoted as a ratio like 1:X. It’s the multiplier that enlarges your buying or selling power in the market.
Margin, on the other hand, is the actual capital you need to hold a position in a specific financial instrument. This requirement fluctuates depending on the asset class and region. For comprehensive insights, browse FXGT’s Trading Account Types page, where each account’s specifications are detailed.
What does dynamic leverage entail?
Dynamic leverage is a real-time, risk management technique that adjusts the required leverage to mitigate excessive risk in your trading account. It’s designed to align with a trader’s market exposure, especially when dealing with larger trade volumes, ensuring a balance between maximizing trading potential and managing market risks. Dynamic leverage is a feature of all FXGT’s account types. For a deeper understanding, please visit this page.
Is it possible to adjust the leverage on my trading account?
Yes, you can modify the leverage of your account via the Client Portal. Choose the account for which you want to change the leverage, then navigate to ‘Actions’ followed by ‘Request Leverage change’. It’s important to note that leverage can only be decreased if there are no open positions on your account.
What kind of leverage is offered and what’s the highest leverage available?
Leverage, serving as a trading multiplier, enables traders to control larger positions with a smaller initial investment, enhancing the potential for higher returns or losses based on the total value of the position. FXGT offers dynamic leverage that dynamically adjusts in real-time, providing a safeguard against excessive risk exposure. The peak leverage available varies with different regions, account types, and asset classes.
To review the leverage for each instrument, including live pricing and trading attributes, you’re welcome to check the Markets section on FXGT’s website. For a summary of each account type’s features and trading conditions, the Trading Account Types page is your resource.
You’re empowered to change the leverage of your account through the Client Portal. Simply select the account, proceed to ‘Actions’ and then ‘Request Leverage change’. Remember, leverage reduction is only possible when your account is free of open positions.
Bonus Promotion FAQs
Will transferring funds from my eWallet to trading accounts affect my bonus credits?
Transferring funds from your eWallet to your trading account(s) will not result in bonus credits being awarded.
What happens to my bonus when I move funds from my trading account(s) to my eWallet(s) or between trading accounts?
Transferring funds from your trading account to your eWallet or between trading accounts will lead to a proportional deduction of bonus credits, based on the transferred amount’s percentage of the total account balance.
Deduction Calculation:
Percentage of Transfer = (Transfer Out Amount / Account Balance) * 100
Value of Bonus Deduction = Percentage of Transfer * Total Bonus Credit
Example:
Account Balance: $10,000
Total Bonus Credit: $250
Amount Transferred: $1,000
Percentage of Transfer = ($1,000 / $10,000) * 100 = 10%
Value of Bonus Deduction = $250 * 10% = $25
Bonus Deduction: $25
What types of promotions are available?
FXGT’s promotions are designed to welcome new clients and reward existing ones. FXGT offers a variety of bonuses, including Welcome, Loyalty, No Deposit bonuses, VPS Sponsorships, and more (subject to FXGT’s Terms & Conditions).
While promotions generally apply to Mini, Standard+, and Crypto Max accounts, PRO & ECN accounts benefit from highly competitive trading conditions. Occasionally, promotions may extend to all account types.
Stay informed about current bonuses & promotions in your region by visiting FXGT’s Promotions page.
Who is eligible for the Welcome Bonus, and how can it be claimed?
Newly registered users with an FXGT.com trading account (excluding ECN & PRO accounts) are eligible for the Welcome Bonus. Simply make your first direct deposit into your live trading account to receive this bonus automatically.
Please note that terms and conditions may vary by region. To view available promotions in your region, check FXGT’s Promotions page.
What is the Unlimited Loyalty Bonus, and how is it claimed?
The Unlimited Loyalty Bonus is available to registered FXGT.com users with a trading account. Meet the specified conditions, and you can access the bonus.
Once you reach the bonus limit, FXGT resets it, allowing you to continue trading with unlimited credits. The bonus amount depends on your direct deposit into your trading account, with a total redeemable bonus limit varying by region.
For region-specific terms and conditions, visit FXGT’s Promotions page.
Who qualifies for the No Deposit Bonus?
To be eligible for the No Deposit Bonus, register with FXGT and have or open a Mini, Standard+, or Crypto Max account. Additional requirements may apply based on your location.
The bonus is available within 30 days of registration, provided you haven’t funded your FXGT.com trading account (completed a ‘Transfer in’).
Claim the No Deposit Bonus through the Client Portal as credit for your trading account, subject to eligibility criteria and terms specific to your region. For more details, visit FXGT’s Promotions page.
What is the Cashback Promo, and how is it received?
The Cashback Promo, a time-limited offer, is available to FXGT.com clients with a Standard+ trading account who meet the qualifying criteria. The cashback is withdrawable and ongoing for the duration of the promotion.
To view region-specific terms and conditions, visit FXGT’s Promotions page.
How is the Cashback Promo credited?
Cashback is credited to your trading account each time you close a position and can be verified in your ‘Transaction History’.
For region-specific terms and conditions, visit FXGT’s Promotions page.
How do I fully utilize the Unlimited Loyalty Bonus limit?
To fully utilize the Unlimited Loyalty Bonus, you must have received and used the available bonus within the trading platform. The bonus can be reset repeatedly, as long as you deplete the bonus credits and continue to fulfill all necessary criteria.
For region-specific terms and conditions, visit FXGT’s Promotions page.
Is the No Deposit Bonus withdrawable?
The No Deposit Bonus itself is not withdrawable. However, profits generated from the No Deposit Bonus can be withdrawn once you achieve a trading volume of 2 GTLots.
Is the No Deposit Bonus claimable after the promotion period ends?
If the bonus is not claimed within 30 days of opening a trading account, you will no longer be eligible for the promotion.
Once claimed, the bonus credits are yours to use in the MetaTrader platform at your convenience.
Can I withdraw my funds after claiming the No Deposit Bonus?
Yes, you can withdraw your own funds as long as the transferred-out amount matches the transferred-in amount. After reaching the 2 GTLots trading volume requirement, you can withdraw any balance, including trading profits.
Remember to complete your KYC and provide all necessary information to verify your account for withdrawal processing.
Trading Platforms FAQs
Which trading platforms can I access?
FXGT provides access to the versatile MetaTrader 5 (MT5) and MetaTrader 4 (MT4) platforms, available on Desktop, Webtrader, and Mobile (iOS & Android). These platforms cater to both manual and automated trading, supporting the use of Expert Advisors (EA).
For additional details, please visit FXGT’s Platform page.
How do I install MetaTrader on a Windows Desktop?
MetaTrader for Windows Desktop can be downloaded from the Client Portal. Simply click the MetaTrader icon in the top right corner and select your preferred MetaTrader version for Windows.
You can also visit FXGT’s Platform page and click on the MetaTrader Desktop (for Windows) icon to start the download.
Is it feasible to run multiple MetaTrader Desktop platforms on the same PC?
Yes, you can run multiple instances of the MetaTrader Desktop platform on your PC. Just make sure to install each version in a distinct folder.
During the download process for MetaTrader Desktop, choose ‘Settings’, then ‘Browse’ to select a unique folder or add an extension to the file name of your choice. Click ‘next’ to complete the installation.
How do I get MetaTrader on my Android/iPhone/iPad?
MetaTrader can be directly downloaded to your device from the App Store or Play Store.
For Android, find the MetaTrader platforms in the Play Store, click on ‘Install’, and then ‘Accept’.
For iOS, locate the MetaTrader platforms in the App Store and click ‘Get’.
Alternatively, you can download it from the Client Portal by selecting the appropriate device icon and clicking on the MetaTrader icon for Android/iOS in the top right corner.
How do I locate FXGT.com on MetaTrader on my mobile device?
After installing your chosen MetaTrader platform on your device, enter ‘GT Global Ltd’ into the ‘Find Broker’ search bar.
Select it, then input your login credentials, password, and choose either FXGT-Live, FXGT-Live2 for a live server, or FXGT-Demo for a demo server.
What does ‘Authorization Failed’ mean?
The ‘Authorization Failed’ message indicates incorrect login credentials or password.
You can re-enter the correct details, or reset your password directly from the Client Portal.
Which server should I select on the MetaTrader platform?
For a live trading account, choose the FXGT-Live or FXGT-Live2 server. For a demo trading account, select the FXGT-Demo server.
Where can I find my trading account login details and password?
Your login and password details are provided in the email received upon opening your trading account or can be found under the ‘Trading’ tab in the Client Portal.
To change your password, access the drop-down list from the Action button located in the top right corner of each trading account and select ‘Change Password’.
How do I sign into my trading account?
For Desktop and Web Trader:
- Choose ‘Log into Trade Account’ from the File menu after launching the platform.
- Enter your login details and password.
- Select the relevant server and click ‘Login’.
For Android/iOS:
- Search for ‘FXGT-Live’ in the ‘Find Broker’ search bar.
- Select FXGT-Live.
- Input your login details and password.
- Choose the relevant server and click ‘Login’.
Can I use my Client ID to access the trading platform?
No, your Client ID is distinct from your MetaTrader login credentials.
Why are only a few instruments visible when I first log into the platform?
Initially, the platform displays a limited set of instruments. To view all available instruments, right-click on the Market Watch window and select ‘Show All’.
For mobile platforms, you must manually search for and add the instruments of interest.
How do I add an instrument on the MetaTrader mobile app?
After logging into the MetaTrader mobile app, go to ‘Quotes’, tap the ‘+’ sign, choose the desired asset class, and select the instrument to add it.
Why might I encounter login issues on the MetaTrader platform?
Login issues could arise due to:
- Incorrect login details. Please verify and re-enter the correct information.
- Incorrect server selection. Ensure the correct server (FXGT-Live, FXGT-Live2, or FXGT-Demo) is selected.
- Using a non-affiliated trading platform. Download the platform directly from FXGT’s website or Client Portal.
- Internet connectivity issues. Check your connection.
If problems persist, feel free to reach out for immediate support. Providing screenshots can help FXGT better understand the issue.
How can I update my MetaTrader trading account password?
To change your trading account password, visit the secure Client Portal and click on the Trading Accounts tab.
Follow these steps:
- Select the trading account for which you wish to reset the password.
- In the Actions drop-down list, choose Change Password.
- Input your new password and submit.
- Confirm the change via the confirmation email sent to you.
Does FXGT support the MT4 platform?
Yes, FXGT recently introduced the highly acclaimed MetaTrader 4 (MT4) trading platform. Discover more here.
Why are the Sell and Buy buttons inactive in the order window when attempting to place an order?
This issue might occur if you’re trying to trade an instrument outside its trading hours or with a volume less than the minimum allowed.
Ensure your lot size meets or exceeds the minimum required. This information can be found by right-clicking the instrument in the Market Watch window and selecting Specification, or by visiting the Markets section on FXGT’s website.
What is the multi-server system?
FXGT’s multi-server system filters clients’ trading accounts onto separate servers to enhance server performance and improve your trading experience by avoiding delays.
How can I determine which server my trading account is on?
Your assigned server can be found in the automated email received upon opening a trading account. Alternatively, the server name is visible in the Trading Accounts section of the Client Portal.
Knowing your server is crucial for successful login to the MetaTrader platform.
Trading Tools FAQs
How do I activate ‘One Click Trading’?
To enable ‘One Click Trading’, simply right-click on any chart within the platform and choose ‘One Click Trading’. This will open a compact trading interface in the chart’s top left corner, allowing you to set your trading volume and execute Buy or Sell orders with just a click.
Is it possible to use an Expert Advisor (EA) and how do I install it?
Absolutely, you can utilize an EA on FXGT’s platform. To set it up:
- Place your EA in the Experts folder within the MetaTrader platform directory on your computer. The typical path is C:\Program Files\MetaTrader5\MQL5\Experts\Advisors.
- Restart the MetaTrader platform.
- The EA should now appear in the MetaTrader navigator window.
- Drag and drop the EA onto your preferred chart.
- In the properties window that appears, ensure ‘Allow Auto trading’ is checked.
- Go to ‘Tools’ -> ‘Options’ -> ‘Expert Advisors’ tab.
- Make sure ‘Allow automated trading’ is ticked.
- Click ‘OK’.
- A green circle symbol should now appear in the top right corner of your chart, indicating the EA is active.
How do I introduce indicators to my MetaTrader charts?
To add indicators:
- Inside the platform, go to the ‘Insert’ tab, hover over ‘Indicators’, select your preferred indicator, adjust its properties in the upcoming window, and click ‘OK’.
- Or, log in, head to the ‘View’ tab, and select ‘Navigator’ if it’s not visible. Expand the ‘Indicators’ section by clicking the + sign, pick your indicator, drag and drop it onto a chart, adjust its settings in the subsequent window, and click ‘OK’.
Am I qualified for the VPS sponsorship and are there any associated fees?
All account types qualify for VPS Sponsorship, provided you maintain a minimum equity of $3,000 and a monthly trading volume of at least 5 GTLots. There are no additional costs for using VPS as long as the monthly sponsorship requirements are met.
How do I apply for VPS Sponsorship and can it cover multiple accounts?
You can apply for the VPS Sponsorship using FXGT’s online form. It’s possible to get VPS Sponsorship for several accounts, each meeting the necessary requirements.
How is the VPS activated?
Follow FXGT’s detailed guide to activate your VPS. Ensure you’ve received FXGT’s confirmation email about your successful VPS Sponsorship registration before proceeding. If you haven’t received a confirmation, you won’t be able to activate the VPS just by following the guide.
What happens if I don’t meet the monthly VPS requirements?
If you fail to meet the monthly VPS requirements, the service will be discontinued automatically.
On which devices is the VPS Service accessible?
The VPS Service is available exclusively for Desktop use.
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