Most frequently asked questions

What types of accounts does IC Markets Global offer?

IC Markets Global offers two types of accounts: the Standard Account and the Raw Spread Account.

Standard Account:

No commission is charged on the Standard Account. Instead, a spread mark-up of 0.8 pips above the raw inter-bank rate received from ICMarkets’ liquidity providers is applied.

Raw Spread Account:

This account features the raw inter-bank spread directly from ICMarkets’ liquidity providers. A commission of $7 per standard lot round turn is charged on this account.

For more details about these accounts, please visit the Account Overview page on ICMarkets’ website.

What are the fees and commissions for trading with IC Markets Global?

IC Markets Global offers two main MetaTrader account types: the Standard Account and the Raw Spread Account.

• Standard Account: There is no commission; however, a spread mark-up of 0.8 pips above the raw inter-bank rates is applied.
• Raw Spread Account: The account displays the raw inter-bank spread with a commission charge of $7 per standard lot round turn.

Commission rates for different base currency accounts are as follows:

• AUD: $7.00 round turn
• USD: $7.00 round turn
• EUR: €5.50 round turn
• GBP: £5.00 round turn
• SGD: S$9.00 round turn
• JPY: ¥700.00 round turn
• CHF: CHF 6.60 round turn
• NZD: NZ$9.00 round turn
• HKD: HK$54.25 round turn

What is the minimum deposit required to open a trading account with IC Markets Global?

You can open a trading account with IC Markets Global with a minimum deposit of USD $200 or the equivalent in another currency.

What are ICMarkets’ trading conditions?

ICMarkets’ goal is to offer the lowest possible spreads and the fastest execution speeds across a wide range of products, including over 1980+ Forex pairs, precious metals, stocks, futures, and other CFDs on commodities. ICMarkets leverages advanced technology and have strong partnerships with major pricing providers to enhance the service.

For detailed information on t heproduct offerings and trading conditions, please refer to ICMarkets’ range of products page. We also recommend reading ICMarkets’ Account Terms to fully understand the associated costs, risks, and your responsibilities before trading.

Is IC Markets Global an ECN/STP broker or a Market Maker?

IC Markets Global operates primarily under the ECN (Electronic Communication Network) model, which connects traders directly with liquidity providers for optimal bid and offer prices, resulting in faster trade executions. Although similar to the STP (Straight Through Processing) model, where trades are processed directly at market prices from liquidity providers without dealer intervention, ICMarkets’ ECN model ensures no dealing desk intervention and better price certainty, although not every position is offset with liquidity providers to enhance overall trading performance.

How do I open a live trading account with IC Markets Global?

Opening a live trading account with IC Markets Global is straightforward:

1. Visit ICMarkets’ website and click on the “Open a Live Account” link.
2. Fill out the application form.

Once your application is approved, you will receive your login details and password via email from ICMarkets’ accounts team.

Go to ICMarkets Official Website

Questions about IC Markets Global

What is IC Markets Global?

IC Markets Global is a leading Forex CFD provider, established with the mission of offering fair and transparent Forex trading opportunities to active traders worldwide. ICMarkets is committed to making high-level trading solutions, previously available only to professionals and large global investment banks, accessible to retail investors and traders. For more details about the company, please visit the “About Us” page on ICMarkets’ website.

Who owns IC Markets Global?

IC Markets Global is a privately owned entity. The management team consists of seasoned professionals with over 20 years of experience in derivative products. The founders of IC Markets Global played a pivotal role in the success of one of the largest CFD providers in the industry.

Is IC Markets Global regulated?

Yes, IC Markets Global is regulated by the Financial Services Authority of Seychelles (FSA).

Where is my money held?

Your funds are held in segregated client money accounts with Tier 1 banks, ensuring that your money is kept separate from the company’s funds.

What happens if the bank holding my funds goes insolvent?

IC Markets Global mitigates risk by diversifying client funds across multiple top-rated international banks, holding them in segregated client money accounts. This strategy reduces the counterparty risk associated with any single institution.

How does IC Markets Global use my personal information?

ICMarkets collects personal information strictly as needed to offer you quality services, perform necessary identification checks, fulfill legal and regulatory requirements, and prevent fraud. ICMarkets adheres to strict confidentiality and privacy standards and do not sell your personal information to third parties. For more detailed information, please refer to ICMarkets’ privacy policy.

Are my personal details and card information secure?

Absolutely, protecting your privacy is of utmost importance to ICMarkets. ICMarkets has robust policies and procedures in place to safeguard your information. You can find more about how ICMarkets manages and protect your personal data in the privacy policy.

What should I do if my account is hacked?

If you suspect that your account has been compromised, immediately change your passwords for both the trading platform and Client Area. Avoid storing passwords on shared or public devices. Contact ICMarkets’ support team right away to report the incident and get further assistance.

Go to ICMarkets Official Website

Questions about Trading

What is the difference between the Standard and the Raw Spread Accounts?

IC Markets Global offers two types of MetaTrader accounts: the Standard Account and the Raw Spread Account.

• Standard Account: There is no commission; instead, a spread mark-up is applied.
• Raw Spread Account: Displays the raw interbank spread. A commission of $3.5 per standard lot round turn is charged on this account.

What is the minimum deposit required to open a trading account?

You can open a trading account with IC Markets Global with a minimum deposit of USD $200 or its currency equivalent.

What leverage options does IC Markets Global offer?

IC Markets Global provides flexible leverage options ranging from 1:1 up to 1:1000. You can adjust the leverage settings via your Client Area.

Can I have multiple trading accounts with IC Markets Global?

Yes, you are allowed to open multiple trading accounts. Additional accounts can be opened through your Client Area.

What are the trading hours for IC Markets Global?

ICMarkets’ trading hours are:

• Opening: 00:01 MetaTrader 4 Server Time (Monday)
• Closing: 23:57 MetaTrader 4 Server Time (Friday)

Please check ICMarkets’ website for specific trading times for different instruments.

When does IC Markets Global’s rollover occur?

Rollover occurs at 00:00 MetaTrader 4 Server Time.

What is IC Markets Global’s MetaTrader time offset?

To align with the New York close (5pm ET), ICMarkets’ server time and charts are set to GMT+2 or GMT+3 during daylight saving time. The adjustment dates are scheduled as follows:

• Starts: Second Sunday in March
• Ends: First Sunday in November

What are the trading hours for gold and silver?

Gold (XAUUSD):

Opening: 01:02 MetaTrader 4 Server Time
Closing: 23:57 MetaTrader 4 Server Time

Silver (XAGUSD):

Opening: 01:00 MetaTrader 4 Server Time
Closing: 23:59 (23:57 on Friday) MetaTrader 4 Server Time

Does IC Markets Global offer educational resources?

Yes, IC Markets Global provides extensive online educational resources, including webinars on various trading topics. Details on upcoming webinars and their schedules can be found on ICMarkets’ blog.

How many currency pairs are available at IC Markets Global?

IC Markets Global offers a diverse selection of over 75 currency pairs, including options for trading cryptocurrencies.

What other trading instruments does IC Markets Global offer?

In addition to currency pairs, IC Markets Global also offers trading in CFDs on precious metals, commodities, indices, futures, shares, and bonds.

How can I deposit money into my trading account?

IC Markets Global supports several deposit methods, including bank/wire transfer, PayPal, credit cards, Skrill, Neteller, UnionPay, Bpay, FasaPay, and Poli. Detailed information about each deposit method can be found on ICMarkets’ funding page.

How long does it take for deposited funds to appear in my live trading account?

Deposits made through online methods like credit cards, PayPal, Neteller, and Skrill typically appear instantly. Wire transfers and Bpay within Australia take about one to two business days, while international bank transfers may take three to five working days.

How do I withdraw money from my trading account?

Withdrawal requests can be submitted through your Client Area. Requests received before 12:00 midday AEST/AEDT are processed the same business day. The complete withdrawal policy is available on ICMarkets’ website.

How do I open a live trading account with IC Markets Global?

Opening a live trading account is straightforward. Simply click on the “Open a Live Account” link and complete the application form. Once approved, you will receive your trading account details and password by email.

What documents are required to open a live trading account with IC Markets Global?

Under the Anti-Money Laundering Act 2020 of the Financial Services Authority of Seychelles, you must provide a photo ID and proof of address to verify your identity. Acceptable forms of photo ID must be government-issued and clearly show your name, signature, expiry date, and date of birth. Proof of address documents must be no older than six months and match the name and address on your account application. ICMarkets’ anti-money laundering policy contains more details about these requirements.

Do I earn interest on funds deposited into my live trading account?

No, IC Markets Global does not pay interest on the balances in trading accounts.

Does IC Markets Global accept US clients?

No, due to US CFTC regulations, IC Markets Global does not accept clients from the United States.

Are scalping and hedging allowed?

Yes, IC Markets Global permits both scalping and hedging as trading strategies.

If I experience problems trading, can I place orders over the phone?

IC Markets Global does not accept new position orders over the phone. However, if you need to close positions, you can call ICMarkets’ support team for assistance.

Will I be charged an inactivity fee if I stop trading?

No, IC Markets Global does not charge any inactivity fees for dormant accounts.

Are demo accounts the same as live accounts?

While demo accounts offer a similar trading experience and are excellent for learning platform navigation and testing strategies, they do not mirror live trading conditions exactly. Demo accounts operate in a simulated environment and may not reflect real-time market conditions or liquidity constraints.

What is the difference between ECN, STP, and Market Maker brokers?

ECN (Electronic Communication Network) brokers provide a place where traders and liquidity providers can bid against each other, offering lower spreads and faster execution.

STP (Straight Through Processing) brokers pass orders directly to liquidity providers without dealer intervention.

Market Maker brokers create their own markets and spreads based on their own risk assessments and client profiles.

IC Markets Global operates primarily under the ECN model, sourcing prices from external liquidity providers without dealer intervention for enhanced transparency and execution speed.

How are IC Markets Global’s prices derived?

ICMarkets’ prices are streamed from liquidity providers who derive these prices from relevant markets or exchanges. For Forex, this could include banks and non-bank liquidity providers. While ICMarkets does not generate these prices, once provided, they represent the prices at which clients can trade.

How are commissions charged on MetaTrader accounts according to trade size?

Commissions on MetaTrader accounts are charged based on the trade size:

• For a standard lot (100,000 units): $3.50 for opening and $3.50 for closing, totaling $7.00 round-turn.
• For a mini lot (10,000 units): $0.35 for opening and $0.35 for closing, totaling $0.70 round-turn.
• For a micro lot (1,000 units): $0.035 for opening and $0.035 for closing, totaling $0.07 round-turn.

Note:

• On MetaTrader 4, the full commission is applied at the opening of the trade.
• On MetaTrader 5, commission is charged per side (opening and closing). Commissions are rounded to 2 decimal places, not 3; thus, $0.035 is rounded to $0.04.

Is IC Markets Global a market maker or an ECN broker?

IC Markets Global operates primarily under the ECN pricing model. Although ICMarkets has the capability to make a market as per the Securities Dealer License, ICMarkets sources the pricing from external unrelated liquidity providers and pass these on with no dealing desk intervention. This approach ensures fast execution speeds and price certainty without directly offsetting each position with ICMarkets’ liquidity providers.

Who are ICMarkets’ liquidity providers?

ICMarkets’ prices are streamed from a variety of liquidity providers, ensuring competitive pricing and deep liquidity across all trading instruments.

What conflicts of interest exist between IC Markets Global and its customers?

Conflicts of interest are detailed in the Terms & Conditions, which outline how ICMarkets manages and mitigate any potential conflicts to ensure fairness and transparency in all trading operations.

What are the average spreads for gold and EURUSD on a Raw Spread Account?

Gold: The average spread on ICMarkets’ Raw Spread Account is 1 pip.

EURUSD: The average spread on ICMarkets’ Raw Spread Account is 0.1 pip.

For more details, please visit ICMarkets’ spreads page.

Why was my stop loss not filled at the requested price?

Stop loss orders are executed based on market conditions at the time the specified price is reached. ICMarkets operates a market execution model, meaning prices are streamed in real-time and orders are filled based on the best available price. Please note, ICMarkets does not offer guaranteed stop loss orders.

Where can I find the swap rates?

Swap rates can be accessed on ICMarkets’ website or directly from within the MetaTrader 4 platform under the ‘Specifications’ after right-clicking on an instrument in the Market Watch.

Does ICMarkets offer trading in oil?

Yes, ICMarkets offers both spot and futures CFDs on oil. Further details are available on the CFDs on Commodities product page.

Why is there a triple swap rate on Wednesdays?

Triple swap rates are charged on Wednesdays to account for the weekend settlement when trades are rolled over. This is standard practice due to the two-day settlement period of spot Forex contracts.

How many Stocks CFDs does ICMarkets offer?

IC Markets Global offers over 2100 Stocks CFDs. The full list and details can be found on the Stocks CFD product page.

What is a dividend adjustment in CFD trading?

A dividend adjustment is applied to your trading account when holding a share or index CFD that declares a dividend. For long positions, this adjustment is credited, and for short positions, it is debited. The adjustment is calculated based on the dividend payments of the underlying share or index constituents.

Why hasn’t my order closed at my take profit level even though the market price reached it?

Orders are executed based on the appropriate bid or ask price for your trade direction. It’s important to consider the bid prices for buy orders and ask prices for sell orders. Additionally, ICMarkets’ standard accounts include a 0.8 pip markup on raw spreads, which may affect the prices you see.

What happens when my account’s margin level falls below 50%?

If your account’s margin level falls to 50% or below, ICMarkets’ platforms automatically begin closing your open positions to prevent further losses, starting with the most unprofitable positions.

Does ICMarkets offer negative balance protection?

While ICMarkets takes measures to protect clients from negative balances, trading during periods of high volatility or thin liquidity can result in balances falling below zero. Clients are responsible for managing their risk and monitoring their positions.

What is ICMarkets’ trade execution policy?

IC Markets Global uses a market execution model. This means all trades and pending orders are executed at the best available market price provided by ICMarkets’ liquidity providers at the time the order is placed.

Does ICMarkets’ service include a FIX API connection for MetaTrader platforms?

Currently, ICMarkets does not provide a FIX API connection for either MetaTrader 4 or 5. However, you can access ICMarkets’ cTrader platform using a FIX API. For more details, please visit the cTrader help center.

What types of partnership programs are available with IC Markets Global?

IC Markets Global offers diverse partnership opportunities, including Introducing Brokers and Affiliate Programs. For more comprehensive information, please explore the partnerships section on ICMarkets’ website.

Is it possible to lose real money when trading on a demo account?

Trading on a demo account involves virtual funds only and is completely risk-free. Demo accounts serve as an educational resource to help users get acquainted with ICMarkets’ trading platforms without the risk of losing real money.

How can I add virtual funds to my demo trading account?

To add virtual funds to your demo trading account, navigate to the ‘Account Summary’ in the ‘Accounts’ section of your secure Client Area. Within the ‘Demo Accounts’ section, find your account and click the ‘Add Funds’ button, identifiable by a green dollar ($) icon.

What will happen to my funds if IC Markets Global becomes insolvent?

All client funds are stored in segregated accounts with leading international banks, separate from the company funds. In the unlikely event of insolvency, clients with a net credit balance could receive their funds from these segregated accounts, supplemented by the corporate funds if necessary. IC Markets Global maintains a robust financial position, significantly exceeding regulatory capital requirements.

Does IC Markets Global provide personal trading advice?

ICMarkets does not offer personal trading advice. Trading Derivatives involves significant risk and may not be suitable for all investors. We recommend that you fully understand all risks and seek independent financial advice as needed.

Go to ICMarkets Official Website

Questions about the Forex market

What is Forex?

Forex, short for ‘Foreign Exchange Market,’ is the largest financial market globally, with daily transactions averaging around US$3 trillion. It involves the simultaneous buying and selling of currencies, with prices determined by supply and demand. Currencies are always traded in pairs, such as EUR/USD or AUD/USD.

How is profit or loss incurred in Forex trading?

Profit or loss in Forex trading results from buying low and selling high, or vice versa. Leverage allows traders to control larger positions with a smaller capital outlay. For example, with a $5,000 deposit and 1:100 leverage, a trader can control a $500,000 position. Profits or losses are then calculated based on the pip movement and lot size of the trade.

Is the Forex market fair?

The Forex market is considered one of the fairest and most transparent markets due to its vast size and the large number of participants. This diversity makes it difficult for any single entity, like a central bank or country, to control a currency’s price for an extended period.

Is Forex exchange-traded?

No, Forex is traded over-the-counter (OTC), not on centralized exchanges like stocks or futures. Transactions occur directly between parties, 24 hours a day, from the market opening in New Zealand to its close in New York.

Who are the main participants in the Forex market?

The primary participants include central banks, commercial and investment banks. With the rise of internet trading, access has expanded to include multinational corporations, money managers, private investors, and other non-bank entities.

When does the Forex market open and close?

The Forex market operates 24 hours a day, starting Sunday at 10:00 PM GMT with the opening in Wellington, New Zealand, and closing on Friday at 10:00 PM GMT in New York, cycling through major financial centers globally.

What are the most popular Forex pairs?

The most traded Forex pairs, known as ‘majors,’ involve the US dollar and include EUR/USD, USD/JPY, GBP/USD, AUD/USD, USD/CHF, and USD/CAD. These pairs are popular due to their stability and represent about 85% of Forex transactions.

What causes exchange rates to move?

Exchange rates are influenced by various factors, including interest rates, inflation, and political stability. Major events like central bank interventions or geopolitical changes can also significantly affect currency values.

How do I manage risk in Forex trading?

Risk management in Forex can involve setting stop loss and limit orders to cap potential losses and lock in profits. These tools help traders manage their exposure to risk effectively.

What is the best trading strategy for Forex?

Forex trading strategies vary widely but typically involve either technical analysis, using indicators to predict price movements, or fundamental analysis, which involves evaluating economic data and news. The choice of strategy often depends on the trader’s style and the market conditions.

Go to ICMarkets Official Website

Understanding MetaTrader 4 issues

Why can’t I see all instruments in the Market Watch window?

To display all instruments in the MetaTrader 4 Market Watch window, right-click within the area and select ‘show all’.

What does the ‘Trade Context is Busy’ message mean on MetaTrader 4?

This error means MetaTrader 4 is processing another request. Close and reopen the platform to resolve it. For more help, consult the MetaTrader 4 error code guide.

How do I change the chart time on my trading platform?

On MetaTrader 4 and 5, chart time reflects server time and cannot be changed. On cTrader, you can adjust the chart time to your local time zone.

Where can I find swap rate information?

Swap rates are available on ICMarkets’ swap rates page and within the MetaTrader 4 platform under ‘Market Watch’ > ‘Specifications’.

Why are swap rates tripled for positions held over Wednesday’s rollover?

Triple swap rates are charged on Wednesday to account for the weekend, a period when no swaps are charged as the market is closed.

Why can’t I log into my demo account?

Demo accounts expire after 30 days of inactivity. Ensure your account details and server settings are correct. Details can be found in your account opening confirmation email or your secure Client Area.

What does the ‘invalid account’ error mean?

This error indicates incorrect login details or server selection. Verify your credentials and server address and try again.

Why is my expert advisor (EA) not taking any trades?

Ensure that the ‘Expert Advisors’ button is enabled in your MetaTrader 4 Trade terminal for the EA to function properly.

How do I log in to my MetaTrader 4/5 trading account?

Use the account number and password provided at registration. Install MetaTrader, select ‘File’ > ‘Log in to Trade Account’, and enter your details. Ensure the server name matches the one provided in your registration email.

What is a cTID and how can I use it to log in to my cTrader platform?

A cTID is a unique identifier for cTrader users, linking all your trading accounts under one set of login credentials. Once your account is approved, you’ll receive a ‘Welcome to cTrader ID’ email. Confirm your cTID by clicking the link in this email. To log in, use your email address and the password from the welcome email. Any additional cTrader accounts you open will automatically link to your cTID.

How do I log in to the MetaTrader 4 mobile trading platform?

To log in to MetaTrader 4 mobile, first download the app from your mobile store. Then, navigate to ‘Settings’ > ‘Manage Accounts’ > ‘+ (plus sign)’ > ‘Log in to an existing account’. Search for your broker, select the correct server, enter your login credentials, and tap ‘Sign In’.

What does the ‘authorization failed’ error message mean?

This error occurs if you attempt to connect to the wrong server. Ensure you select the correct server listed in your mobile app settings when logging in.

Can indicators or EAs be installed on the mobile platform?

No, the mobile versions of MetaTrader 4 and MetaTrader 5 do not support the direct installation of Expert Advisors (EAs) or custom indicators.

How do I install an expert advisor (EA) on MetaTrader 4?

To install an EA, download the EA file, and unzip if necessary. Open MetaTrader 4, click ‘File’ > ‘Open Data Folder’ > ‘MQL4’ > ‘Experts’. Drag the EA file into this folder. Restart MetaTrader 4, and the EA will be available in your ‘Navigator’ panel.

Can I lose more than my account balance when trading CFDs?

Yes, due to leverage, losses can exceed deposits. Although ICMarkets attempts to close positions at a 50% margin level, rapid market movements may result in a negative account balance, indicating an urgent need for you to manage risk by either adding funds or reducing positions.

What should I do if my account balance becomes negative?

If your account goes into a negative balance, contact ICMarkets’ support team immediately to discuss potential solutions.

What are the differences between MetaTrader 4, MetaTrader 5, and cTrader?

MetaTrader 4 is widely used due to its longstanding presence and reliability. MetaTrader 5 offers additional features but is less popular. cTrader is newer with unique features like advanced order types and detachable charts. Each platform has a different interface and capabilities, so we recommend trying demos to find the one that suits your trading style best.

Can I use my trading account on all platforms?

No, trading accounts are specific to the platform they were created on. You cannot access a MetaTrader 4 account on cTrader, and vice versa. New accounts need to be created for each platform via your Client Area.

How can I improve order execution times?

For faster order execution, consider using a Virtual Private Server (VPS). VPS hosting can improve connectivity and speed, particularly if the VPS is close to the data center.

Does ICMarkets offer VPS services?

Yes, ICMarkets sponsors VPS costs up to USD $35 per month if certain trading volume criteria are met. Contact ICMarkets’ support team for more details.

What does it mean if my account is considered hyperactive?

An account is labeled hyperactive when it exceeds 3,000 server requests per day. This activity can slow down server performance. Please adjust your Expert Advisor settings to reduce these requests.

What is an investor password and what is its purpose?

An investor password allows read-only access to your account for portfolio analysis. Set this up in MetaTrader by going to ‘Tools’ > ‘Options’ > ‘Server’, and selecting ‘Change’. Choose ‘Change Investor (read-only) password’ to set your preferred password.

Where can I find journal or platform logs?

To find log files in MetaTrader 4, open the terminal, go to ‘File’ > ‘Data Folder’ > ‘Logs’. You can view files by date for detailed information.

Why is my platform slower than others?

Performance issues could stem from using too many indicators, opening multiple charts, running additional software, or having insufficient RAM. Try a separate platform installation without EAs or many indicators to check if it resolves the issue.

What is a free margin?

Free margin is the available funds in your account that can be used to open new positions or maintain existing ones. It increases with profitable trades.

Does ICMarkets offer Netting account types?

Yes, Netting accounts are available on ICMarkets’ MetaTrader 5 and cTrader platforms. Contact support to request one.

What is a market gap?

A market gap occurs when prices jump between the close and open without trading in between, typically after weekends. Refreshing your chart can sometimes retrieve missing data caused by update delays.

What does the ‘market is closed’ error mean?

This error appears when you try to trade out of the product’s scheduled trading hours. Check product specifications in the Market Watch window for available trading times.

What are ICMarkets’ trading hours?

Trading hours vary by instrument. For specific trading hours for each product, please visit ICMarkets’ Trading Hours page.

Can I trade cryptocurrencies on the weekend?

Cryptocurrency trading is not available 24/7. For specific trading hours, please check ICMarkets’ Trading Hours page.

Why can I not find stocks in my platform?

Stocks are only available on the MetaTrader 5 platform offered by IC Markets Global. Please ensure your MetaTrader 5 account is funded and email ICMarkets at enquires@icmarkets.com to request stocks be added to your account.

How do I change my trade account password?

To change your password on the MetaTrader platform, go to ‘Tools – Options – Server’ and click ‘Change’. Check ‘Change Master Password’, enter your current and new passwords, and click ‘OK’. If forgotten, reset it via your Secure Client Area under ‘Change Trading Account Password’.

Where can I find the visual mode in the Strategy Tester window?

The visual mode option in the Strategy Tester window can be seen by expanding the Tester window. Drag the window edges to make the option visible.

How do I reset the password of my cTrader ID?

To reset your cTrader ID password, please follow the instructions on the cTrader Reset ID page.

Where can I find the full cTrader guide?

The complete guide for the cTrader platform is available at the cTrader Help Center on Spotware’s official website.

Which platform is better?

The best trading platform depends on your specific needs and preferences. ICMarkets recommends testing all available platforms to determine which one best suits your trading style.

How is cTrader different from MetaTrader 4?

cTrader is newer and offers advanced features like detachable charts and variable chart time frames, live sentiments, and depth of market. MetaTrader 4 is older but highly supported with a vast range of custom indicators and EAs available.

How do I reset my trade account password?

If you’ve lost or forgotten your password, reset it via your Secure Client Area by selecting ‘Change Trading Account Password’, then enter and confirm your new password.

What does the ‘invalid account’ error message mean?

An ‘invalid account’ error indicates incorrect login credentials or server selection. Verify your username, password, and server details, ensuring no spaces are included.

What does the ‘no connection’ error message mean?

A ‘no connection’ error suggests issues with server connectivity. Enter the server address manually, like liveXX.icmarkets.com or demoXX.icmarkets.com, where XX is your server number.

Why does the platform start freezing during news time?

During high news volatility, the platform may freeze due to the heavy influx of data. To minimize this, use a high-speed internet connection or host your platform on a Virtual Private Server (VPS).

How do I enable alerts on the MetaTrader 4 platform?

To enable alerts, navigate to ‘Tools’ > ‘Options’, then switch to the ‘Notifications’ tab and configure the settings as needed.

How do I change the master password of my trading account?

To change your master password, open MetaTrader 4, go to ‘Tools’ > ‘Options’ > ‘Server’, click ‘Change’, enter your current password, select ‘Change Master Password’, set your new password, and click ‘OK’.

Why does my platform keep freezing?

Freezing typically occurs due to a high data load. Ensure your network connection is robust, preferably a high-speed wired connection.

Why is my mobile trading app not working or freezing?

Freezing in mobile trading apps can occur during data surges. Ensure you are connected to a stable 4G or WiFi network with high internet speed.

Go to ICMarkets Official Website

Questions about Trading Forex CFDs Online

What does ‘spread’ mean in Forex trading?

In Forex, the ‘spread’ refers to the difference between the bid (sell) price and the ask (buy) price of a currency pair.

What are the fees and commission charges for trading with IC Markets Global?

IC Markets Global offers a Standard Account with no commission, where the spread is marked up by 0.8 pips. The Raw Spread Account displays the raw interbank spread and charges a commission of $3.5 per standard lot round turn.

What is the minimum lot size that I can trade?

The minimum lot size for trading with IC Markets Global is a micro lot, represented as 0.01 in MetaTrader 4, equivalent to 1,000 units of the base currency.

How do I place trades over the internet using MetaTrader 4?

To place a trade, log into MetaTrader 4, double-click an instrument in the Market Watch screen, set your volume in the Order window, and select ‘buy market’ or ‘sell market’ for market execution. Ensure sufficient funds are available for the trade to be processed.

What does ‘margin’ mean and how is it calculated?

Margin is the required money to open a position, calculated as (market price x volume) / account leverage. For example, opening a 0.1 lot position in EUR/USD at a price of 1.35645 with 1:400 leverage would require $33.91 in free margin.

Can I set pending orders in MetaTrader 4?

Yes, MetaTrader 4 supports setting pending orders, which are executed when the specified conditions are met.

Does MetaTrader 4 support trailing stop orders?

Yes, trailing stop orders can be set directly from the Trade terminal in MetaTrader 4.

What happens if I have no free margin left in my account?

If no free margin is available, your positions will be stopped out, and your account may potentially enter a negative balance if losses exceed the account funds.

What is IC Markets Global’s margin call level?

IC Markets Global’s margin call level is at 100%, meaning a margin call is issued when your equity equals the margin required for your open positions.

What is IC Markets Global’s margin stop out level?

The margin stop out level is set at 50%. If your free margin falls below this, positions will be automatically closed starting from the largest losing position to preserve remaining equity.

What is cTrader Smart Stop Out?

cTrader’s Smart Stop Out provides enhanced protection by partially closing positions only as necessary to restore margin levels, prioritizing the preservation of your largest positions and trading account as long as possible. For more details, refer to the cTrader Smart Stop Out page.

What does the Deal Confirmation window display?

The Deal Confirmation window summarizes your order details, including the order number, volume, and the price at which the order was filled, along with the date and time of execution.

How do I generate account statements?

Account statements can be generated from the ‘History’ tab in the trading terminal. Right-click, select the desired time period, and choose to save the statement to disk or view it in HTML format.

How do I view my account balance in MetaTrader 4?

Your account balance, equity, margin, free margin, and profit or loss on open positions can be viewed in real time in the ‘Trade’ tab within the Terminal section of MetaTrader 4. Your account history is available under the ‘History’ tab.

How do I open a demo account?

New clients can open a demo account by selecting the option to open a new demo account. Existing clients can open additional demo accounts via their Client Area.

Does my demo account ever expire?

Demo accounts expire after 30 days of inactivity.

What does it mean to have a ‘long’ or ‘short’ position?

Taking a ‘long’ position means buying a currency pair, anticipating a rise in value. Conversely, a ‘short’ position involves selling a currency pair, expecting a decrease in value.

Is there a minimum number of trades I need to place each month?

No, there are no minimum trading requirements per month.

Is there a limit to the number of open positions I can have at any one time?

Yes, you can have up to 200 open or pending orders at any given time on your account.

Does IC Markets Global offer deposit bonuses?

No, IC Markets Global does not offer deposit bonuses.

Can I lose more than my initial deposit when trading Forex?

While ICMarkets’ platforms are designed to close positions at a 100% margin requirement, unexpected market conditions like price gapping can still lead to a negative balance. We recommend using stop loss orders and regularly monitoring your margin levels to manage risk.

How long can I keep my positions open?

You can keep your positions open indefinitely as long as the product does not have an expiry date.

Can I log in to multiple accounts from the same computer?

Yes, you can log in to multiple accounts using the MetaTrader 4 Multi Terminal or by installing multiple instances of MetaTrader 4.

Can I log in to my account simultaneously on separate computers?

Yes, you can log in to your MetaTrader 4 account simultaneously from different computers using the same login credentials.

Can I use the MetaTrader 4 trading platform on an Apple Mac?

Yes, MetaTrader 4 can be used on an Apple Mac, but it requires the installation of a parallel operating system.

What is IC Markets Global’s policy regarding slippage?

Slippage is a normal part of trading and can occur when market orders are filled at a different price due to market movement. Slippage is more likely during volatile periods. Stop loss orders also become market orders once triggered and may be subject to slippage.

How do the charts on MetaTrader 4 work?

Charts in MetaTrader 4 display the ‘Bid’ price by default. You can view the ‘Ask’ price by enabling the ‘show ask line’ in the chart settings, helping provide a clearer view for trading and analysis.

Where are ICMarkets’ trading servers located?

ICMarkets’ trading servers for MetaTrader 4 and cTrader are housed in the NY4 and LD5 IBX Equinix Data Centres in New York and London, ensuring optimal execution speeds.

How do I test the latency from my computer to the MetaTrader 4 trade server?

To test latency, perform a ping test: Open ‘CMD’ from the Start menu, type ‘ping’ followed by the server’s IP address, and press Enter. The response time will be displayed in milliseconds.

What is a ‘market’ order?

A market order is executed at the current market price but may be filled at a different price if the market has moved. It is processed immediately without requotes, based on available liquidity.

What is a ‘pending’ order?

A pending order is set to execute at a specific price in the future. Types include Buy Limit, Sell Limit, Buy Stop, Sell Stop, Buy Stop Limit, and Sell Stop Limit, each designed to control entry at predetermined price levels.

What is a ‘buy’ order?

A ‘buy’ order is a directive issued by an investor to purchase a specified quantity of an asset at a particular price or better. This order is executed when the market’s asking price matches or is lower than the price specified by the investor.

What is a ‘sell’ order?

A ‘sell’ order is a directive issued by an investor to sell a specified quantity of an asset at a particular price or better. This order is executed when the market’s bid price matches or is higher than the price specified by the investor.

What is a ‘buy limit’ order?

A ‘buy limit’ order is placed when an investor wants to purchase an asset at a price lower than the current market price. This order is executed when the asset’s ask price reaches or falls below the specified limit price.

What is a ‘sell limit’ order?

A ‘sell limit’ order is placed when an investor wants to sell an asset at a price higher than the current market price. This order is executed when the asset’s bid price reaches or exceeds the specified limit price.

What is a ‘buy stop’ order?

A ‘buy stop’ order is an instruction to buy an asset once its price surpasses a specified stop price, indicating a potential upward trend. This order becomes active and converts to a market order once the specified price is reached.

What is a ‘sell stop’ order?

A ‘sell stop’ order is an instruction to sell an asset when its price drops below a specified stop price, potentially to limit losses. This order converts to a market order once the stop price is breached.

What is a ‘stop limit’ order?

A ‘stop limit’ order combines the features of a stop order and a limit order. It triggers as a limit order to buy or sell at a specific price or better once the set stop price is reached. This ensures more control over the execution price.

What is a ‘trailing stop’ order?

A ‘trailing stop’ order is designed to protect gains by enabling a trade to remain open and continue to profit as long as the price is moving in the investor’s favor. The stop price adjusts by a specified amount of pips as the market price fluctuates.

How does IC Markets Global handle margin stop outs for hedged positions?

For hedged positions, IC Markets Global treats margin requirements differently across platforms. On MetaTrader 4 and MetaTrader 5, if the positions are perfectly hedged, no margin is required and the positions remain open. However, on the cTrader platform, margin is necessary for the side of the hedge with higher volume and margin requirements.

Do I need to have free margin to open a hedge trade?

Yes, opening a hedge trade on IC Markets Global platforms requires sufficient margin to support the position, as it guards against potential market movements and losses.

What happens when a Futures CFD expires?

Upon expiration, Futures CFDs on IC Markets Global are settled and closed at the settlement price of the underlying market’s contract. Clients wishing to maintain their positions must open new trades with the next available contract.

Does IC Markets Global offer trading signals?

While IC Markets Global itself does not offer signal services, it partners with Myfxbook for Autotrade, allowing clients to copy trading strategies. Signals can also be subscribed to via the MetaTrader 4 platform.

How do I update my address details?

To update your address, please email support@icmarkets.com from your registered email address with a proof of your new address, such as a utility bill or bank statement, dated within the last 180 days.

How do I update my account details?

To update your account name, phone number, or email, please email support@icmarkets.com. Include documents to resubmit 100 points of ID for verification.

How do I provide my ID documents?

You can upload your identification documents directly through your Secure Client Area on ICMarkets’ website.

How do I access my Client Area?

Log into your Client Area via the login link on ICMarkets’ website or through the link sent in your account opening email. If you’ve forgotten your password, you can reset it using the ‘Forgot Password’ option.

How do I see my live account details?

Your trading account details are available in the ‘Account Details’ section within your Client Area. This information is also included in the email sent upon the opening of your trading account.

How do I open additional live or demo trading accounts?

Additional live or demo accounts can be created from within your Client Area.

Can I transfer funds between accounts?

Yes, fund transfers between your trading accounts can be managed directly through your Client Area.

How do I withdraw funds from my trading account?

Withdraw funds by submitting a withdrawal request in your Client Area. The available methods depend on your initial deposit method, with specifics available on ICMarkets’ withdrawal page.

How long does it take for a deposit to reach my trading account?

Deposit times vary by method. Credit/debit card and PayPal deposits are typically instant. Detailed processing times for all methods are available on ICMarkets’ deposit page.

How long does it take to receive a withdrawal?

Withdrawal requests submitted before 01:00 GMetaTrader (12:00 AEST) are processed the same day. Allow at least three business days after processing for funds to reach you. Timings can vary based on the withdrawal method used.

Does ICMarkets offer instant withdrawals?

Several withdrawal options may be processed instantly once approved by ICMarkets’ accounts department. Specific methods and timings are detailed on ICMarkets’ website.

Does ICMarkets process withdrawals over the weekend?

ICMarkets does not process withdrawals during the weekend as Australian banking institutions are closed.

Is it possible for a withdrawal to be declined?

Withdrawals can be declined for various reasons. If declined, you will receive an email explaining the reason and next steps.

What is the reason for a deposit failing?

Common reasons include insufficient funds, incompatible cards, restrictions by your bank, or incorrect card details. If these issues are ruled out, contact your financial institution.

What should I do if my account is archived?

Archived accounts cannot be reactivated, but you can open a new account from your Client Area. If you have funds in the archived account, contact ICMarkets’ support team for assistance.

What does the message ‘username or password is invalid’ mean?

This message indicates incorrect login credentials. Reset your password and check your email for the temporary password.

How do I view my deposit and withdrawal history?

View your transaction history by navigating to the relevant page in your Client Area.

How do I change my trading account password?

Change your trading account password via the ‘Change Password’ option in your Client Area.

How do I reset my Client Area password?

Reset your Client Area password using the ‘Forgot Password’ link, and a temporary password will be emailed to you.

How do I change my account leverage?

To change your account leverage, select the account number and desired leverage in your Client Area and submit your request.

Are there fees for transfers between my trading accounts?

There are no fees for transferring funds between your accounts. Note currency conversion rates if transferring between different currencies.

How do I remove a trading account from my Client Area?

While you cannot permanently remove an account, you can hide it by clicking the arrow next to the account number, moving it to the hidden accounts section.

How do I add a credit/debit card to my Client Area?

To add a card, upload a valid (not expired) scanned copy or photo of the card in your Client Area. The card must be in the account holder’s name and will be verified by ICMarkets’ compliance team.

How long does it take to receive a withdrawal once it’s marked ‘Completed’?

The timing depends on the withdrawal method used. Refer to ICMarkets’ withdrawal page for average processing times.

How do I download the trading platforms?

Download trading platforms from the downloads section within your Client Area.

What are Backup Codes?

Backup codes are one-time use codes for user authentication when other forms of two-factor authentication (2FA) are unavailable.

How do I obtain my Backup Codes?

To generate or manage your backup codes, navigate to the 2FA page in the Client Area and select the Backup Code option.

When should I use Backup Codes for 2FA?

Use backup codes as a secure login method when other two-factor authentication (2FA) options are unavailable or impractical.

Are Backup Codes reusable?

No, each backup code is for single use only. You receive 10 codes per set, and each must be used just once for authentication purposes.

How should I store my Backup Codes?

Store your backup codes securely to ensure they are safe yet accessible when you need them.

What if I’ve used all my Backup Codes?

To generate new backup codes, log in to your Client Area, go to the 2FA section, and activate the Backup Code option to download a new set of 10 codes.

I’ve lost my codes and can’t sign in. What should I do?

Contact ICMarkets’ Customer Support team for assistance in regaining access. Once you’re back in, you can generate new codes on the 2FA page.

Go to ICMarkets Official Website

TradingView FAQs

How do I create an account on TradingView?

Visit TradingView’s website to open an account. Both free and subscription-based options are available.

Which IC Markets Global account works with TradingView?

Only the cTrader Raw Account is compatible for trading on TradingView.

How do I fund my TradingView account?

Transfer funds from your Secure Client Area directly to your TradingView account. Additional details on funding and withdrawals can be found on ICMarkets’ website.

Can I trade on TradingView with a pending account?

Yes, you can trade using a Demo account while your live account application is pending. Set up a Demo account via your Secure Client Area or directly on TradingView, and connect it using the Trading Panel.

Can I use different IC Markets Global Account Types in my Trading Panel on TradingView?

Currently, only one account type is compatible. ICMarkets is working to expand the options available.

Where can I find details of my other trades?

If you are a cTrader user, continue managing your trades as usual. TradingView integration does not affect your cTrader account.

Go to ICMarkets Official Website

ICSocial FAQs

What is IC Social?

IC Social is a social trading app that lets you replicate strategies from top traders or become a signal provider using your IC Markets Global MetaTrader 4 account.

How do I become an IC Social user?

Download the IC Social app from the Google Play Store or iOS App Store. Existing IC Markets Global clients can register using their email, while new users need to apply for a Live Account to connect their MetaTrader 4 account.

How do I connect my trading account to IC Social?

Enter your account login details within the IC Social app to link your IC Markets Global account.

Trouble connecting my account?

Ensure you’re using the correct trading password and server details. If your MetaTrader 4 password exceeds 15 characters, it may need to be shortened.

How do I delete my account on IC Social?

Navigate to ‘Account’, then ‘Settings’, select ‘Account Information’, and choose ‘Delete account’. You will be logged out immediately upon selection.

How do I unlink my trading account?

Go to ‘Account’, select ‘Settings’, then ‘Account Information’, and choose ‘Unlink account’. You will be redirected to the Discover section.

How do I switch trading accounts?

In ‘Account’, select ‘Link account’ and enter the details for your new trading account.

How can I change my account details?

Go to ‘Account’ and select ‘Edit profile’ to update your name, biography, website, and location.

Can I manually trade on the IC Social app?

Yes, manual trading is supported within the app.

Can I change the language of the IC Social app?

The app language matches your device’s settings. To change the app’s language, you’ll need to change your device’s language setting.

Can I adjust my live account settings like leverage via the IC Social app?

For changes like leverage adjustments, please contact support via your IC Markets Global Secure Client Area or by email at support@icmarkets.com.

How do I copy a trader?

To copy a trader, choose the account, select ‘Copy’, fill out a Suitability Form, choose your copy size, and decide if you want to copy existing open trades. Confirm to start copying.