General Information

Which regulatory authorities oversee PU Prime?

PU Prime operates under multiple regulatory bodies:

• PU Prime Limited: Regulated by the Financial Services Authority of Seychelles (License No. SD050), located at CT House, Office 1A, Providence, Mahe, Seychelles.
• PU Prime Ltd: Regulated by the Financial Services Commission of Mauritius (License No. GB23202672), located at Suite 201, Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius.
• PU Prime (Pty) Ltd: A licensed Financial Services Provider regulated by the Financial Sector Conduct Authority of South Africa (License No. 52218), located at 37 Harley Street, Ferndale, Randburg, Gauteng, South Africa.

What products does PU Prime offer?

PU Prime, a leading online broker, offers over 200 Contracts for Difference (CFDs). PUPrime’s product range includes innovative trading options for Forex, Indices, Metals, Commodities, Shares, ETFs, and Bonds. PUPrime is committed to providing optimal trading conditions and technological advancements to enhance the trading experience for all clients.

Who are the established liquidity providers for PU Prime?

PU Prime partners with top-tier liquidity providers to ensure market stability and competitive pricing. These include JPMorgan, UBS, Barclays, and Citibank, among others.

Does PU Prime offer educational resources?

PU Prime offers a comprehensive suite of educational materials aimed at enhancing your trading knowledge and skills. These include a variety of articles and tutorials. For more details, please visit PUPrime’s education page: PU Prime Trading Knowledge.

What is PU Prime’s GMT Offset?

• Standard Time: GMT+2
• Daylight Saving Time: GMT+3

The system time is set according to New York’s 17:00 local time, which marks the beginning of a new day in the Forex market.

Does PU Prime provide personal account managers?

Yes, PU Prime offers dedicated account managers to assist you. You can initiate contact through PUPrime’s Live Chat feature, providing your name, contact number, and email address. One of PUPrime’s professional account managers will then reach out to offer personalized consultation services.

What are the working hours of PU Prime’s Customer Care Team?

PUPrime’s Customer Care Team is available 24 hours a day from Monday at 02:30 AM until Saturday at 02:30 AM (GMT+3). On Sundays, PUPrime’s team is available from 04:00 AM to 01:00 PM (GMT+3). PUPrime is committed to providing exceptional support and service.

Go to PU Prime Official Website

Funds Protection

Where is my money held?

Your trading account funds are held in segregated accounts at AA-rated banks. This arrangement ensures that your funds are kept separate from PUPrime’s corporate funds and are safeguarded against misappropriation.

What measures does PU Prime take with the money I deposit?

Upon deposit, your funds are placed in segregated accounts at an AA-rated bank, which is a requirement for banks to have extensive insurance coverage. This insurance helps protect and provide adequate compensation to customers should the bank face insolvency.

What precautions are taken to ensure my funds are secure?

PU Prime is regulated by the Financial Services Authority of Seychelles (License No. SD050), which mandates that PUPrime maintains substantial security deposits with the authority. This ensures that there are sufficient funds available to cover client balances at all times, even in the event of PUPrime’s insolvency.

What happens to my funds if PU Prime becomes insolvent?

In the unlikely event of insolvency, PU Prime maintains all client funds in segregated accounts at AA-rated banks. These funds are completely separate from the company’s operational funds. PUPrime’s Account Terms provide detailed information on how your funds are protected under these circumstances.

Are my personal details and card information secure?

Absolutely. All your personal details and card information are protected with SSL (Secure Socket Layer) technology during registration and E-payment processes. This encryption ensures the security and confidentiality of your sensitive information.

Go to PU Prime Official Website

Account Statement

How do I generate account statements?

To generate account statements, log in to the trading terminal and navigate to the ‘History’ tab. Right-click within the History area to open a new tab where you can select the desired time period for the statement. After selecting the period, right-click again to choose the option to save your statement. You can save the report to your disk or in HTML format for viewing in a web browser.

Does PU Prime provide daily and monthly statements?

Yes, PU Prime sends a daily statement to your registered email address at the end of each trading day. A monthly statement is also sent on the last day of each calendar month.

How can I stop receiving account statements from PU Prime?

If you wish to stop receiving account statements, please email info@puprime.com from your registered email address. Include your trading account number and specify that you would like to unsubscribe from receiving both daily and monthly statements. Please be aware that unsubscribing will apply to all account statements, and you cannot choose to unsubscribe from only one type. Additionally, if you open a new account, you will automatically receive statements for it unless you submit a separate unsubscribe request for that account as well.

How can I re-subscribe to receive account statements after having unsubscribed?

To re-subscribe for account statements after unsubscribing, please send an email to info@puprime.com from your registered email address. Include the trading account number for which you want to resume receiving statements and state clearly that you wish to re-subscribe.

Go to PU Prime Official Website

Account Details

What documents are required to open an account with PU Prime?

Proof of Identity: Accepted documents include your National ID (both sides), Driver’s License, or Passport (including the signature page and all four corners). Documents must be in color; black and white or edited copies are not accepted.

Proof of Address: Accepted documents include utility bills, bank statements, insurance papers, phone bills (issued within the last 6 months), land valuation certificates, lease agreements, and sealed lease contracts. All documents must clearly show your name, valid address, and issue date. Black and white, edited, and handwritten documents are not accepted.

What happens after my documents are verified?

Once your proof of identity is verified, you will receive your account number and password for MT4/MT5, allowing you to start trading. If your proof of address document is either not submitted or invalid, you can still make deposits and trade; however, withdrawals will be restricted until your address is verified.

How do I close or delete my trading account?

PU Prime does not offer the option to delete or deactivate accounts. Accounts with no login history, trading activity, or account balance ≤ 0 will automatically be archived after 90 consecutive days.

Can I use the same ID for proof of identity and address?

Customers from China and Taiwan may use the front and back of their Identity card as both proof of identity and address. Clients from other countries must provide separate documents for proof of identity and proof of address.

How long does it take to complete the account opening application?

If your documents are complete and correctly submitted, the account opening process is typically completed within one working day. Your MT4/MT5 account credentials and verification confirmation will be sent to your registered email address.

What if I need to continue my account registration after an interruption?

If your account registration was interrupted, you can resume by logging into your Client Portal using your credentials. Navigate to the “AUTHENTICATION” section on the homepage and begin submitting your documents under “Start.” The process is generally completed within one working day.

What should I do if my account has a negative balance?

In the case of a negative balance due to extreme market conditions, contact PU Prime’s Customer Support via Live Chat or email info@puprime.com for assistance. PUPrime’s team aims to resolve such requests within one working day.

What if my deposit funds are covered by a negative balance?

If your deposit is offset by a negative balance, please contact Customer Support with details of your deposit. Once verified, the funds will be processed appropriately within one working day.

What should I do if I have duplicate accounts?

PU Prime does not permit duplicate accounts. If you need to change the email address associated with your account, send an official request to info@puprime.com with your full name, current and new email addresses, reason for the change, a photo of your ID (both sides), and a selfie holding your ID.

Why does my account show as “inactive”?

Accounts with no login or trading activity and a balance ≤ 0 for 90 days or more are archived weekly. While you cannot log into archived MT4/MT5 accounts, you can access the Client Portal to apply for a new trading account under “Additional Accounts.”

Why is my account inactive?

PU Prime automatically archives MT4 and MT5 accounts that have had no login history, trading activity, or account balance of ≤ 0 for 90 days or more. This process is performed on a weekly basis to maintain system efficiency.

How can I set my account to read-only status?

Currently, individual accounts cannot be set to read-only status by request, as the archiving process is automatic. However, if you wish to restrict trading activities while still monitoring your account, you can apply for a read-only account by sending an email to info@puprime.com. Please include your request and account details, and PUPrime’s team will assist you with setting up a read-only account.

Can I request to archive my account?

Archiving of accounts is conducted automatically and cannot be manually initiated for individual accounts. If you prefer not to use your account for a period, you might consider applying for a read-only status by contacting PUPrime at info@puprime.com.

What is the leverage for different account types at PU Prime?

At PU Prime, the default leverage is as follows:

• Standard, Prime, Islamic, and Cent accounts: 1:500
• Pro accounts: 1:1000

Leverage can be adjusted through the Client Portal within the ranges of 1:100 to 1:1000. However, for balances over USD 20,000, leverage will automatically adjust from 1:1000 to 1:500. This setting applies to Forex and Gold trading only. Other instruments like Shares, Silver, Bonds, ETFs, Palladium, Platinum, Indices, and Commodities have fixed margin requirements unaffected by leverage settings.

Why can’t I change my account leverage?

You can change your leverage through the Client Portal, but keep in mind it may impact the margin level of your existing trades. If you encounter an error while attempting this change, please contact PUPrime’s support team via live chat for assistance.

How do I change my account leverage?

To change your leverage, log into the Client Portal, navigate to “LIVE ACCOUNTS,” and use the drop-down menu under “DESIRED LEVERAGE.” After selecting your new leverage, agree to the terms and conditions to submit your request. PUPrime’s team will review your application within one working day, although PUPrime reserves the right to refuse a change at the discretion.

How do I request to modify the leverage?

To modify the leverage, log into your Client Portal at https://myaccount.puprime.com/login, select the account number, and adjust the leverage using the triangle-change leverage option. Submit your request, and it will be processed within one working day.

Will my leverage be automatically adjusted?

Yes, if you select a leverage of 1:1000, it will automatically adjust to 1:500 once your account equity exceeds USD 20,000. Leverages between 1:100 and 1:500 will remain unchanged unless manually adjusted through the Client Portal.

What does the message “username or password is invalid” mean?

This message appears when an incorrect login email or password is entered in the Client Portal. To resolve this, click on “Forgot password” to receive a password reset link to your registered email. This link is valid for 24 hours. Follow the link to set a new password, confirm it, and then attempt to log in again.

How do I update my account details?

To update your account details, please follow these instructions:

1. For Account Name: Email a copy of your government-issued ID or passport to info@puprime.com.
2. For Residential Address: Provide a recent proof of address, such as a utility bill or bank statement no older than 6 months.
3. For Registered Email Address: Submit your new email address along with a copy of your ID card, passport, or driving license for verification purposes.

Email the required documents from your registered email address to info@puprime.com. PUPrime’s support team will verify and update your details within 1-3 working days. For guidance on handling duplicated accounts, visit PUPrime’s help center here.

How do I update my email address?

If using your original registered email: Log into the Client Portal, go to “PASSWORD & SECURITY”, and follow the prompts to update your email. You will need to enter a verification code sent to both your original and new email addresses.

If not using your original registered email anymore: Email the following information from your current registered email to info@puprime.com:

• Full Name
• Registered Email Address
• New Email Address
• Reason for the Change
• Photo of both the front and back of your Proof of Identity
• A Selfie holding your Proof of Identity

Updates will be processed within one working day. Note that withdrawals will be paused for 48 hours following the email update for security verification.

How do I update my contact number?

To update your contact number, email the following details from your registered email to info@puprime.com:

• Full Name
• Registered Email Address
• New Email Address
• Reason for the Change
• Photo of both the front and back of your Proof of Identity
• A Selfie holding your Proof of Identity

The update will be processed within one working day. Please note, withdrawals will be unavailable for 48 hours after the change to ensure the security of your account.

What is the minimum deposit required after opening a trading account with PU Prime?

PU Prime offers various account types, each with its own minimum deposit requirement:

• Standard / Islamic Standard / Pro Standard Accounts: A minimum deposit of $50 USD or the equivalent in HKD/JPY.
• Cent / Islamic Cent Accounts: A minimum deposit of 2000 USC (equivalent to $20 USD or the equivalent in HKD/JPY).
• Prime / Islamic Prime Accounts: A minimum deposit of $1000 USD or the equivalent in HKD/JPY. Accounts remain in “Read-only” status until this minimum deposit is made. Please contact PU Prime via Live Chat or email at info@puprime.com to activate full account functionality.
• Prime Cent / Islamic Prime Cent Accounts: A minimum deposit of 100,000 USC (equivalent to $1000 USD or the equivalent in HKD/JPY).
• ECN Accounts: A minimum deposit of $10,000 USD or the equivalent in HKD/JPY.

Go to PU Prime Official Website

Account Type

How do I reset my Demo account password?

To reset your Demo account password, log into the client portal, select your Demo account, and click the lock button in the “RESET PASSWORD” section.

How do I reset the account balance in my demo account?

To reset the balance of your demo account, log into the client portal, select “DEMO ACCOUNT” from the dashboard menu, and click the reset balance icon.

How do I register for a Demo Account?

To register for a Demo Account with PU Prime, visit PU Prime Demo Account Registration and complete the required fields. Upon completion, you will receive your Demo Account login details via your registered email, allowing you to download your preferred trading platform and start trading.

How do I register for a Live Account?

To register for a Live Account, visit PU Prime Live Account Registration. Complete the required information and follow the prompts to verify your identity and address. Once verified, you will receive your trading account login details and can begin trading. During registration, you’ll be guided to deposit funds and download the MetaTrader application.

What is an Islamic Trading Account?

An Islamic Trading Account is designed for clients of the Muslim faith, complying with Sharia Law. It is a swap-free account, meaning it does not earn or accrue interest. Instead of swap fees, an administration fee is charged for positions held overnight.

What account types does PU Prime offer?

PU Prime offers a variety of account types including:

• Standard Account: Features ultra-fast trade execution and low spreads, starting from 1.3 pips on EUR/USD.
• Prime Account and Prime Cent Account: Offers the lowest possible spreads starting from 0.0 pips.
• Pro Account: Ideal for low-volatility markets and scalpers, with spreads starting from 1.3 pips.
• ECN Account: Best for high-volume traders, with spreads from 0.0 pips and low commissions.
• Cent Account: Trades are executed with the same speed and spreads as Standard Accounts, with balances displayed in cents.
• Islamic Accounts: Available in Standard, Prime Cent formats, these accounts are swap-free and charge an administration fee instead.

Does PU Prime provide company accounts?

Yes, PU Prime offers company accounts. Applicants must provide identity and address proof for each director, the company’s address proof, registration certificate, and signed company regulations. All documents must be recent (within 6 months). Deposits and withdrawals must align with KYC and AML guidelines, using the company’s registered bank account.

What is the Islamic Trading Account administration fee?

The administration fee in the Islamic Trading Account covers the costs associated with managing the account and is charged for holding positions overnight.

Does PU Prime provide joint accounts?

Yes, to open a joint account, each party must first apply individually and then submit a joint account request to info@puprime.com. Required documentation includes identity and address proof for both parties, along with proof of a joint bank account. Withdrawals must be processed through the joint account, although deposits can be made to either individual or joint accounts.

How do I open a Live Account?

Opening a Live Account with PU Prime is straightforward:

1. Visit the PU Prime official website at PU Prime Live Account.
2. Click on the “Live Account” tab and fill in the necessary information.
3. Upload your Proof of Identity and Proof of Address (valid within the last 6 months).
4. Once you submit your documents, you will receive login details for the Client Portal via your registered email.

PUPrime’s team will review your application within 1 working day. Once approved, MT4/MT5 login details will be sent to your registered email.

How many types of account currencies does PU Prime offer?

PU Prime offers accounts in nine different currencies: GBP, CAD, AUD, EUR, SGD, NZD, HKD, JPY, and USD.

Are demo accounts the same as real accounts?

Demo accounts are designed to simulate real trading conditions without financial risk, giving customers a chance to experience forex trading. However, they do not mirror real market conditions exactly, as they are not affected by dividend adjustments or market slippages. For accurate trading data, please refer to your real trading account.

What is the difference between a Standard and a Prime account?

Standard Account: Offers ultra-fast trade execution and low spreads, with an average EUR/USD spread of 1.3 pips. No commission is charged on Standard accounts.

Prime Account: Provides ultra-fast trade execution with raw inter-bank spreads received from liquidity providers. The average EUR/USD spread is 0.0 pips. Prime accounts incur a commission of $7 per standard lot round turn.

Does the Demo Account expire?

Yes, PU Prime’s demo accounts expire after 60 days. After this period, you will need to apply for a new demo account via the Client Portal.

Why am I charged an administration fee in my Islamic Trading Account?

To maintain a fair and transparent trading environment, PU Prime passes on the costs associated with maintaining open positions from PUPrime’s liquidity providers to its clients. This cost is covered by the administration fee in Islamic Trading Accounts.

When is an administration fee charged in my Islamic Trading Account?

The administration fee is charged when positions remain open past 10:00 PM GMT+2 (or 11:00 PM GMT+3 during Daylight Saving Time), which corresponds to PU Prime’s market closing time and the end of a trading day cycle. A 3-day administration fee is charged for specific products on specific days:

• Wednesday: Forex, Gold, and Silver
• Friday: Oil, Indices, Commodities, Shares, and ETFs

(Note: These products do not incur charges over the weekends.)

Go to PU Prime Official Website

Trading Platform

How do I enable alerts on the MT4/MT5 platform?

To enable notifications on MT4/MT5, follow these steps:

1. Go to the ‘Tools’ menu and click ‘Options’.
2. Navigate to the ‘Notifications’ tab.
3. Adjust the settings as required to enable alerts.

You can also utilize the Alarm Manager tool provided by PU Prime for advanced notification options.

How to change Master/Investor password in Metatrader Mobile Application?

For Android:

1. Tap the 3-dot icon in the top left corner.
2. Select “Manage Account” and log in.
3. Tap the top right icon and select “Change password”.
4. Choose “Change master password” or “Change investor password” as needed.

For iOS:

1. Go to Settings.
2. Click on your account, then the icon next to your account name.
3. Select “Change password”.
4. Choose “Change master password” or “Change investor password” as needed.
5. Enter the current master password and the new password, then click “Change”.

How to change Master/Investor password on PC?

1. Log into MT4/MT5.
2. Press Ctrl + N, right-click the account number in Navigator and select “Change password”.
3. In the pop-up window, choose “Change master password” or “Change investor (read-only) password”.
4. Enter your current Master password, then the new password, confirm it, and click Ok.

How to reset Meta Trader password in Client Portal?

1. Log into the client portal and go to the “RESET PASSWORD” section.
2. Select “CHANGE PASSWORD” to update your password or “FORGOT PASSWORD” to reset it. If choosing “FORGOT PASSWORD”, a reset link will be sent to your registered email.

How to download the MT4/MT5 platform from the Client Portal?

In the Client Portal, click “DOWNLOADS” from the dashboard menu.

Select your preferred trading platform for installation.

How to check more symbols on the trading platform?

1. Right-click on “Market Watch” in MT4/MT5.
2. Select “Symbols” and then either click “Show” for specific products or “Show all” to view all available products.

How to change/forget my password?

For trading accounts:

1. Log into the Client Portal and select “Reset Password” for the relevant trading account.
2. Choose “Change Password” or “Forgot Password” as needed.

For Client Portal:

1. If you forget your login password, click “Forgot Password” on the login page. Follow the instructions in the triggered email.
2. To change your password, log in, click your avatar in the top right corner, and select “Change Password”.

For demo accounts:

After logging into the client portal, go to “Accounts → Demo Accounts → Reset Password” and select “Change Password/Forgot Password”.

For read-only password:

Log into MT4/MT5, go to “Tools → Options → Server → Change Password”, enter a new password, and click “OK”.

How to change the language on MT4/MT5?

Click “View” in the main menu, select “Languages”, then choose your preferred language from the list. Restart the platform to apply the new language setting.

How do I log in to my MT4/MT5 trading account?

1. Open the MT4/MT5 platform and select ‘File’ then ‘Log in to Trade Account’.
2. Enter your account number, password, and select the relevant server as provided in your registration email.
3. Ensure no extra spaces are included if copying and pasting the password.
4. Check the connection status in the bottom right-hand corner of the platform. If it shows ‘invalid account’, re-enter your password. If ‘no connection’, ensure the server address is correct.

What is the purpose of setting an investor password?

The investor password allows you to grant read-only access to your portfolio, ideal for analysis or showcasing your trading strategy without allowing modifications. To set it, open MT4/MT5, go to ‘Tools → Options, Server’, click ‘Change’, enter your current password, and select ‘Change Investor’ (read-only) password.

How do I log into MT4/MT5 Web Trader?

To log into the MT4/MT5 Web Trader, visit the PU PRIME official website, click on [Trading] at the top of the page, then select [Account Types]. Choose Web Trader and click on [Start Trading]. You will then be redirected to the Web Trader page where you can fill in your trading account information.

How do I change the time shown on the trading platform?

The time displayed on the trading platform is fixed and cannot be changed. It is set to align with the New York close (5 pm ET), which is GMT+2 or GMT+3 during daylight saving time.

How do I enable alerts on the MT4/MT5 platform?

To enable alerts on the MT4/MT5 platform, navigate to the ‘Tools’ menu, select ‘Options’, then go to the ‘Notifications’ tab and adjust the settings as needed. Additionally, you can use the Alarm Manager provided by PU Prime for advanced notifications.

Can I log into multiple trading accounts from the same computer?

Yes, you can log into multiple accounts from the same platform. Each session allows for one account login, and you can switch between accounts as needed. You may also install multiple instances of the MT4/MT5 platform for each account.

Can I log into my account simultaneously on separate computers?

Yes, it is possible to log into your MT4/MT5 account simultaneously on different computers using the same username and password.

How do I see my account balance in MT4/MT5?

Your account balance, equity, margin, free margin, and profit or loss on open positions are displayed in real-time under the ‘Trade’ tab in the Terminal section of the platform. Your account history is available under the “History” tab.

What does the “No Connection” error message in MT4/MT5 mean?

A “No Connection” error message typically indicates incorrect login credentials. Please verify your password and try again.

Why does my platform keep freezing?

Platform freezing may occur due to a high influx of data. Ensure you are connected to a reliable, high-speed internet connection to minimize this issue.

Where can I find the journal or platform logs?

To access your MT4/MT5 log files, open the platform, go to the “File” menu, select the “Data” folder, and then find the “Logs” subfolder. Here, you can review the log files sorted by date.

What does the “authorization failed” error message mean?

This message typically appears due to incorrect password entry or the wrong server selection. Verify your server and password, and try logging in again.

I received an error message “market is closed” when trying to place trades. What does this mean?

This message appears when you attempt to trade outside of a product’s trading session. To verify trading hours, right-click the product in the Market Watch window, select “Specification”, and review the listed trading hours.

What is the difference between MT4 and MT5 trading platforms?

MT4 and MT5 are both developed by MetaQuotes. MT4 is widely used due to its long-standing presence and vast range of available custom indicators and EAs. MT5 is newer and offers additional features such as more timeframes, economic calendars, and enhanced order handling capabilities. We recommend trying demos of both platforms to determine which best suits your trading style.

What does the “invalid account” error message mean?

This error usually indicates incorrect account information, password, or server selection. Make sure to enter the correct details, paying attention to letter case and spaces, and verify the server name from your registration email.

How do I log in to the MT4/MT5 mobile trading platform?

For Android:

Tap the three-dot icon in the top left corner, select “Manage Account”, log in, and choose your server. Enter your username and password.

For iOS:

Tap “Settings” in the bottom right corner, select “New Account”, log in, choose your server, and enter your username and password.

How to access Web Trader?

From the official website:

Visit the PU PRIME official website, click [Trading] at the top of the page, select [Trading Platforms], choose Web Trader, and click [Start Trading]. Follow the prompts to log into your account.

From the Client Portal:

Log into the client portal, select “DOWNLOADS”, and click on [Web Trader] to access the Web Trader page.

Go to PU Prime Official Website

Trading Knowledge

What is a rollover date and why are charges applied?

A rollover date is when futures contracts, such as CL-OIL, VIX, USDX, and others listed by PU Prime, are due for renewal. If you hold positions in these contracts through their rollover date, PU Prime will automatically extend the contracts, but you may need to adjust for any price differences between the expiring contract and the new one, which is reflected as a charge or credit in your account.

How many currency pairs does PU Prime offer?

PU Prime provides traders access to over 41 forex pairs, featuring competitive spreads and rapid execution.

Why was my account deducted/withdrawn?

If you see a deduction labeled “Cash Adjustment-Rollover,” it is due to the rollover of futures contracts you are holding, such as CL-OIL or NAS100ft. This represents the cost associated with rolling over the position to the next contract.

What is the average spread on Gold?

The average spread for Gold (XAUUSD) trading:

Standard account: 3.0 pips

Prime account: 0.8 pips

How much is the rollover fee?

The rollover fee, charged by the liquidity provider, varies with each rollover event, whether monthly or quarterly. The exact fee details are available after the rollover date.

What is the average spread on EURUSD?

The average spread for EURUSD trading:

Standard account: 1.3 pips

Prime account: 0.0 pips

When will the rollover date take place?

PU Prime notifies clients of the upcoming monthly rollover dates via email and a pop-up window on the website. If you prefer not to participate in a rollover, you should close your positions beforehand.

What types of oil products does PU Prime offer?

PU Prime offers three types of oil trading products:

• Futures Crude Oil WTI for long-term investors.
• Spot WTI Crude Oil (USOUSD) for short-term investors on the MT4/MT5 platform.
• Spot Brent Crude Oil (UKOUSD) primarily for British investors on the MT4/MT5 platform.

What does an ‘off-quote’ message mean?

An ‘off-quote’ message on MT4/MT5 indicates the unavailability of a price or that the last quoted prices are no longer valid. This can occur due to a poor internet connection, high market volatility, or a failure to connect with the broker server. To minimize this issue, ensure a stable internet connection, avoid trading during volatile periods, and check for specific rejection messages in the platform’s logs.

How do I log into MT4/MT5 Web Trader?

To log into MT4/MT5 Web Trader:

1. Visit the PU Prime official website and click on [Trading] at the top of the page.
2. Select [Account Types], then choose Web Trader.
3. Click on [Start Trading], which will redirect you to the Web Trader page.
4. Enter your trading account information to log in.

How do I access the Web Trader?

You can access the Web Trader either through the official website by navigating to [Trading] > [Trading Platforms] and selecting Web Trader, or directly through the Client Portal by clicking on [DOWNLOADS] and selecting [Web Trader].

What is a Swap Fee?

A Swap Fee, also known as a rollover fee, is charged when you hold a trading position overnight. The amount of the swap fee is determined by three factors:

1. The size of your position.
2. The interest rate differential associated with the product you are trading.
3. Whether your position is long or short.

Please note that swap fees are applicable to all PU Prime products except futures. Swap fees are assessed at midnight server time (GMT+2/GMT+3), marking the end of the trading day. A triple swap fee is charged on Wednesday for Forex, Gold, and Silver, and on Friday for Oil, Indices, Commodities, Shares, and ETFs to cover the weekend.

What is PU Prime’s stop-out level?

PU Prime’s margin stop-out level is set at 20%. This means if your free margin falls to 20% or lower, your positions will start closing automatically, beginning with the largest losing position, until the margin level is sufficiently restored above 20%.

How do I check the swap charges for long/short positions?

To view current swap charges for each product, follow these steps:

On PC (Windows/MacOS): Open MT4/MT5, login to your trading account, press CTRL+U to pull up the symbol list, then CTRL+M, right-click on the desired symbol and select ‘Specification’.

On Mobile (Android/iOS): Tap and hold on the desired market pairing to bring up options, then select ‘Symbol properties’ on Android or ‘Details’ on iOS.

What are PU Prime’s trading hours?

Trading hours vary by instrument. For precise trading hours for different products, refer to the ‘Specification’ section within the MT4/MT5 trading platform.

How to calculate the swap fee?

The formula for calculating the swap fee is:

Swap Fee = Long/Short Swap Rate × Lots × Contract Size × Digits (minimum fluctuation point) × Holding Days

For example, for Gold (XAUUSD) with a contract size of 100 ounces and a minimum fluctuation point of 0.01, holding one standard lot overnight with a swap rate of -4.85 would calculate as:

−4.85 × 1 × 100 × 0.01 × 1 = −4.85

What is the minimum lot size that I can trade?

The minimum lot size for trading forex, gold, silver, and crude oil is 0.01 lots. For specific details on other products, please check the ‘Specification’ in the MT4/MT5 platform.

Where can I find the swap rates?

Swap rates can be found in the ‘Specification’ section of the MetaTrader 4 or MetaTrader 5 platforms.

Are scalping and hedging allowed?

PU Prime does not restrict trading strategies, including scalping and hedging, within the confines of legal regulations. All trading activities are monitored for compliance with financial regulations and are subject to PUPrime’s risk management and IT systems to ensure legal compliance.

Why is the swap fee tripled for positions held over rollover on a Wednesday?

Triple swap fees are charged on Wednesday to cover the settlement of trades over the weekend when the market is closed. This means that if you hold a forex position open through Wednesday night, your account will reflect three times the usual swap rate to account for Saturday and Sunday when no swaps are charged.

Does PU Prime offer trading advice?

PU Prime does not provide personal trading advice. As trading derivatives carries risks that may not be suitable for all investors, it’s recommended to understand fully the risks involved and seek independent advice if necessary.

What are locked positions?

Locked positions occur when a trader holds equal sizes of open positions in the same instrument but in opposite directions (e.g., both buying and selling EURUSD). While locked positions do not require additional margin, they still incur swap fees. Details on swap fees for locked positions can be found in the product specification section of MT4/MT5.

Does PU Prime provide money management or investment services for clients?

PU Prime does not offer financial management or asset management services. As a licensed brokerage, PUPrime provides platforms for trading various financial derivatives and supply objective market quotations. Any financial management or investment activity and its resulting profits or losses are the sole responsibility of the client.

What is the minimum distance for placing pending orders?

The minimum distance for pending orders varies by instrument. For example, for Gold (XAUUSD) orders must be set at least 10 points away from the current market price. For Forex, there is no minimum point distance. Detailed information is available in the ‘Specification’ section of the MT4/MT5 platform.

Why did my trade stop out below 20% margin?

If market prices undergo violent fluctuations, trades may stop out at the nearest available price to the designated stop-out level if the exact price is unavailable.

Why was my stop loss not filled at the requested price?

During periods of high volatility, the requested stop-loss price may not exist in the market. In such cases, the order is filled at the nearest available price to the designated stop-loss.

What does the ‘market is closed’ error message mean when I try to place trades?

This message indicates that you are attempting to trade outside of a product’s designated trading hours. To view trading hours, right-click on the product in the Market Watch window and select ‘Specification’.

How long can I keep my positions open?

Positions can be held open indefinitely as long as there is no expiry date on the product’s contract and sufficient margin is maintained.

What happens if my account balance goes negative?

In extreme market conditions, it is possible for account balances to go negative. PU Prime does not compensate for losses incurred under such conditions. However, if you wish to address a negative balance, you may contact customer support to discuss solutions with your account manager.

What happens if I hold positions open over the next trading day?

All open positions held at the end of a trading day are automatically rolled over to the next business day. You will either pay or receive interest for these positions, depending on the nature of the instrument and direction of the trade.

Does PU Prime experience slippage?

While PU Prime operates under a straight-through processing (STP) model to reflect real market conditions, PUPrime cannot guarantee execution at the specified price due to the inherent complexity of the forex market. However, PUPrime ensures that all orders are executed fairly and transparently. For inquiries about specific transactions, please email details including your account number, order number, and query to trading@puprime.com, and PUPrime will respond within 1 to 3 working days.

What are trading signals?

Trading signals are actionable recommendations for entering a trade, typically based on specific price targets and times. These signals are often derived from technical analysis or a signal provider’s trading strategy. They can guide traders on when to buy or sell to potentially earn a profit.

Does PU Prime offer trading signals?

PU Prime does not provide trading signals directly. However, clients can subscribe to third-party signals available through the MT4/MT5 platforms. To subscribe, go to ‘File’, right-click on your account within MT4/MT5, and choose to register as the signal recipient.

Where can I get trading signals?

Trading signals are available through the MetaTrader 4 and MetaTrader 5 platforms, which host thousands of signal providers. Visit the MetaQuotes trading signals center on either platform to explore and try verified signals.

Can I trade using Expert Advisors (EAs)?

PU Prime allows the use of various automated trading tools, including Expert Advisors (EAs). Although PUPrime does not provide EAs or trading advice directly, clients are free to use EAs sourced from third-party providers. Please consult with your EA provider for support and information on using these tools effectively.

What is the maximum lot size I can trade?

The maximum lot size varies by trading product. For example, the maximum lot size for forex and gold is 100 lots, while for silver and crude oil it is 20 lots. Please check the product specifications within the MT4/MT5 platform for detailed restrictions, and be aware that large orders may be subject to market liquidity constraints.

What is a dividend adjustment?

A dividend adjustment is made to the CFD positions of shares or indices when an underlying dividend payment occurs. For shares, this adjustment reflects the dividend’s impact starting from the ex-dividend date, the day a stock trades without its declared dividend. For indices, adjustments equal the points deducted from the index to reflect the dividends of constituent shares. Long positions receive a credit, and short positions incur a debit in the trading account to reflect these adjustments, calculated based on figures from Bloomberg, rounded to the relevant tick size used by PU Prime.

Go to PU Prime Official Website

Deposits and Withdrawals

How to deposit funds via Client Portal?

To deposit funds via the Client Portal, log in and click “DEPOSIT FUNDS.” Select your preferred payment method and follow the instructions provided. For more detailed guidance, please visit the PU Prime Help Center website at Deposits and Withdrawals.

How to deposit funds via Perfect Money?

Log into your Client Portal, click “Deposit Funds,” and select “E-wallet.” Choose “Perfect Money,” enter your account number and the amount, and click “Submit.” Follow the on-screen instructions to complete the transaction in USD or EUR.

How to deposit funds via Malaysia Instant Bank Transfer?

Log in to your Client Portal, click “Deposit Funds,” and choose “Local Transfer.” Select “Malaysia Instant Bank Transfer,” enter your account number and the desired amount, then click “Submit.” Choose your bank, log in to your online banking, and follow the instructions to complete the payment.

How to deposit funds via India Bank Transfer?

Log into your Client Portal, click “Deposit Funds,” and select “Bank Transfer.” Choose “India Bank Transfer” and follow the on-screen instructions using the provided bank details. Attach a copy of your bank transfer receipt showing your full name, account number, and deposit amount to ensure proper credit to your MT4/MT5 account.

How to deposit funds via credit card?

Log into your Client Portal, click “Deposit Funds,” and choose “Credit Card.” Enter your account number and the amount, then click “Submit.” Follow the prompts to enter your card details and OTP (One-Time Password). Your transaction should be processed and reflected in your account within 30-60 minutes.

How to deposit funds via Neteller?

Log in to your Client Portal, click “Deposit Funds,” and select “E-wallet.” Choose “Neteller,” enter your account number and amount, then click “Submit.” You will be redirected to log in to your Neteller account and complete the payment in one of the supported currencies (AUD, USD, EUR, CAD, GBP).

How to deposit funds via Interac e-Transfer?

Log into your Client Portal, click “Deposit Funds,” and select “Local Transfer.” Choose “Interac e-Transfer,” enter your account number and amount, then press “Submit.” Select your bank, log in, and follow the instructions to complete the transfer.

How to deposit funds via International Bank Transfer?

After logging into your Client Portal, select “Deposit Funds,” then “Wire Transfer,” and finally “International Bank Transfer.” Fill in the required financial details and complete any necessary identity verification. Use the provided bank details to initiate your wire transfer and attach a copy of your transfer receipt showing your full name, account number, and deposit amount for processing.

How to deposit funds via Sticpay?

Log in to your Client Portal, click “Deposit Funds,” and select “E-wallet.” Choose “Sticpay,” fill in your account number and amount, and press “Submit.” You will be redirected to log in to your Sticpay account and complete the transaction.

I made a deposit but why is it not credited in my account?

If you have successfully made a deposit but it has not been credited to your account or you encounter issues while depositing, please contact PU Prime via Live Chat or email info@puprime.com with the following details:

• Your MT4/MT5 account number.
• A screenshot of your transaction showing both payer and payee details, the amount, and the transaction time, or a screenshot of the error message.
• A description of the issue.

How to deposit funds via Nigeria Instant Bank Wire Transfer?

To deposit funds via Nigeria Instant Bank Wire Transfer:

1. Log in to your Client Portal.
2. Click “Deposit Funds” and select “Local Transfer.”
3. Choose “Nigeria Instant Bank Wire Transfer,” enter your account number and amount, then press “Submit.”
4. Select your bank from the bank selection page, log in to your online bank, and follow the instructions to complete the payment.

Are there any charges for depositing funds?

PU Prime does not charge any fees for deposits. However, some payment methods, such as international wire transfers or e-wallets, may incur fees from the respective financial institutions or payment providers.

How to deposit funds via Indonesia Instant Bank Transfer?

To deposit funds via Indonesia Instant Bank Transfer:

1. Log in to your Client Portal.
2. Click “Deposit Funds” and select “Local Transfer.”
3. Choose “Indonesia Instant Bank Transfer,” enter your account number and amount, then press “Submit.”
4. Select your bank from the next page, log in to your online bank, and follow the instructions to complete the payment.

What if my deposit has been charged but has not reflected in my trading account?

If your deposit has been charged but not reflected in your trading account after more than one hour, it may be due to banking system delays. Please email info@puprime.com with a screenshot of the deposit, your MT4/MT5 account number, and the deposit amount. PUPrime will address your query during working hours.

How to deposit funds via Skrill?

To deposit funds via Skrill:

1. Log in to your Client Portal.
2. Click “Deposit Funds” and select “E-wallet.”
3. Choose “Skrill/Moneybookers,” enter your account number and amount, and press “Submit.”
4. You will be redirected to log in to your Skrill account and complete the payment in USD, EUR, GBP, or CAD.

How to deposit funds via South Africa Instant Bank Transfer?

To deposit funds via South Africa Instant Bank Transfer:

1. Log in to your Client Portal.
2. Click “Deposit Funds” and select “Local Transfer.”
3. Choose “South Africa Instant Bank Transfer,” enter your account number and amount, then press “Submit.”
4. Select your bank, log in to your online bank, and follow the instructions to complete the payment.

If the bank’s page does not display properly during the deposit process, this might be due to your browser’s version. Try using a different browser such as IE8, Firefox, Google Chrome, or Safari. Additionally, disable any anti-virus software temporarily, as it may block the page from loading correctly.

How to deposit funds via Astropay?

To deposit funds via Astropay:

1. Log in to your Client Portal.
2. Click “Deposit Funds” and select “E-wallet.”
3. Choose “Astropay Deposit,” enter your account number and amount, then press “Submit.”
4. You will be redirected to log in to your Astropay account or use an AstroPay Card to complete the payment in one of the supported currencies (AUD, CAD, CNY, EUR, GBP, IDR, JPY, KRW).

For any issues during the deposit process, such as deposits not being credited or error messages, please contact PU Prime via Live Chat or email info@puprime.com with your MT4/MT5 account number, a transaction screenshot, and a description of the issue for prompt assistance.

How to Deposit Funds via Thailand Instant Bank Transfer?

1. Log into your Client Portal and select “Deposit Funds.”
2. Choose “Local Transfer” and then “Thailand Instant Bank Transfer.”
3. Enter your Account Number and the Amount, then press “Submit.”
4. Select your bank from the list provided and log into your online bank account. Follow the on-screen instructions to complete the payment.
5. If opting for QR code payment, click to generate a QR code, then scan the code to make your payment.

Why Was My Deposit Unsuccessful?

Unsuccessful deposits can occur due to several reasons:

• Incorrect credit/debit card information (number, expiration date, security code).
• Insufficient funds or credit limit.
• Bank restrictions on foreign transactions.
• Repeated deposit attempts can flag your card as suspicious, leading to temporary blocks.
• Initial deposits that are unusually high can trigger bank security measures.

For assistance, contact PU Prime with a screenshot of the error or transaction, your account details, and a description of the issue.

How to Deposit Funds via Fasapay?

1. Log into your Client Portal and click “Deposit Funds.”
2. Select “E-wallet” and then “Fasapay Deposit.”
3. Enter your Account Number and Amount, and press “Submit.”
4. You will be redirected to log into your Fasapay account to complete the payment, with a limit of $25,000 USD per transaction and a maximum of $75,000 USD per day.

How to Deposit Funds via South Korea Local Bank Transfer?

1. Log into your Client Portal and select “Deposit Funds.”
2. Choose “Local Transfer” and then “South Korea Local Bank Transfer.”
3. Enter your Account Number and Amount, and press “Submit.”
4. Follow the instructions on the payment details page to complete the transaction via your Online/Mobile Bank.

What Are the Minimum and Maximum Deposit Amounts?

The minimum deposit for all methods is $50, except for international bank wires which have no minimum or maximum.
Maximum deposit limits vary by method: Credit/Debit Card: $5,000; Mobile Pay: 20,000 CNY; Fasapay: $25,000; Astropay: $10,000 per transaction, $100,000 per month; Local Bank Deposits have varying limits depending on the country.

How to Deposit Funds via Philippine Instant Bank Transfer?

1. Log into your Client Portal and select “Deposit Funds.”
2. Choose “Local Transfer” and then “Philippine Instant Bank Transfer.”
3. Enter your Account Number and Amount, then press “Submit.”
4. Follow the instructions to complete the payment via your Online/Mobile Bank.

How to Deposit Funds via Vietnam Instant Bank Transfer?

1. Log into your Client Portal and click “Deposit Funds.”
2. Select “Local Transfer” and then “Vietnam Instant Bank Transfer.”
3. Enter your Account Number and Amount, then press “Submit.”
4. Choose your bank and log in to your Vietnam online bank account to complete the transaction.

How to Deposit Funds via Thailand Instant Bank Transfer?

1. Log into your Client Portal.
2. Click “Deposit Funds” and select “Local Transfer.”
3. Choose “Thailand Instant Bank Transfer,” enter your Account Number and Amount, then press “Submit.”
4. On the bank selection page, choose your bank and log into your online bank account. Follow the on-screen instructions to complete the payment.
5. If using QR code payment, click to generate the QR code and scan it to complete the payment.

Why Hasn’t My Deposit Arrived?

If your deposit has not been credited, please provide:

• A screenshot of the bank transaction proof.
• Your MT4/MT5 account number.
• A description of the situation.
• Email these details to info@puprime.com or contact PU Prime via Live Chat for assistance.

Are There Charges for Depositing Funds?

PU Prime does not impose any fees for deposits. However, certain methods like international wire transfers or e-wallets may incur fees from banks or payment providers.

How to Deposit Funds via Fasapay?

1. Log into your Client Portal and click “Deposit Funds.”
2. Select “E-wallet” and then “Fasapay.”
3. Enter your Account Number and Amount, and press “Submit.”
4. Log into your Fasapay account and complete the payment. Note the transaction limit of $25,000 USD per transaction, with a daily cap of $75,000 USD.

How to Deposit Funds via South Korea Local Bank Transfer?

1. Log into your Client Portal and select “Deposit Funds.”
2. Choose “Local Transfer” then “South Korea Local Bank Transfer.”
3. Enter your Account Number and Amount and press “Submit.”
4. Follow the on-screen instructions to complete the payment via your Online/Mobile Bank.

What Are the Minimum and Maximum Deposit Amounts?

The minimum deposit amount for all methods is $50, except for international bank wires, which have no minimum.

Maximum amounts vary by deposit method: Credit/Debit Card: $5,000; Mobile Pay: 20,000 CNY; Fasapay: $25,000; Astropay: $10,000 per transaction, $100,000 per month.

How to Deposit Funds via Philippine Instant Bank Transfer?

1. Log into your Client Portal and click “Deposit Funds.”
2. Select “Local Transfer” and choose “Philippine Instant Bank Transfer.”
3. Enter your Account Number and Amount, then press “Submit.”
4. Follow the instructions to complete the payment via your Online/Mobile Bank.

How to Deposit Funds via Vietnam Instant Bank Transfer?

1. Log into your Client Portal and click “Deposit Funds.”
2. Select “Local Transfer” and choose “Vietnam Instant Bank Transfer.”
3. Enter your Account Number and Amount, then press “Submit.”
4. Select your bank, log in to your online banking, and follow the instructions to complete the transaction.

How do I archive my credit card details if the card is no longer in use?

To archive a credit card no longer in use:

1. Navigate to the ‘Withdraw funds’ page in your Client Portal.
2. Scroll to manage your credit cards.

If your card is inactive, you’ll need to submit:

• An official bank letter or email confirming the card is no longer active.
• A bank statement showing transactions made with this card.

After submitting these documents, you can archive the card and proceed with withdrawals using alternative payment methods.

How to Withdraw Funds via E-Wallet?

1. Log in to your Client Portal and click “Withdraw Funds.”
2. Select your account number, enter the withdrawal amount, and click “Continue.”
3. Choose the E-wallet option, select your provider (Fasapay, Skrill, Neteller, etc.), and input your registered email or account number.
4. Verify the transaction with a code sent to your email and confirm by entering the code provided by your authenticator application.

How to Withdraw Funds via Local Transfer?

1. Log into your Client Portal and select “Withdraw Funds.”
2. Input your account number and the amount to withdraw, then click “Continue.”
3. Select the ‘Local Transfer’ method you used during the deposit and follow the on-screen instructions to complete the withdrawal.

Is there a handling fee for funds withdrawal?

PU Prime does not charge handling fees for withdrawals. However, the first International Bank Transfer each month is free, and subsequent transfers within the same month will incur a fee of 20 units of your account currency.

How to Cancel a Funds Withdrawal Application?

To cancel a withdrawal request:

1. Log into the Client Portal, go to ‘Transaction History’, and select ‘Withdrawals.’
2. Find the withdrawal you want to cancel and click the “CANCEL” button. Note that withdrawals already in process cannot be canceled.

Can I withdraw funds while having open positions?

Yes, you can withdraw funds even with open positions in your account. Be mindful of your margin ratio to prevent liquidation due to insufficient margin.

What are the minimum and maximum amounts for funds withdrawal?

The minimum withdrawal amount is 40 units of account currency. There is no maximum withdrawal limit as long as the amount does not exceed your available balance.

How long it takes for funds to arrive after a withdrawal?

International Bank Wire: 2-5 business days.

Credit/Debit Card: 2-3 business days.

E-wallets: Immediate.

Local Bank Transfers (e.g., China Union Pay, Canada, Indonesia, Malaysia, South Korea, Vietnam, Philippines, Thailand, South Africa, Nigeria): Typically 1-2 business days, with some processed within 24 hours.

Why was my withdrawal unsuccessful?

If your withdrawal fails, please provide a screenshot of the error message to info@puprime.com or contact PUPrime’s live chat for immediate assistance.

Go to PU Prime Official Website

First Deposit Cashback Promotion

Which countries/regions are eligible for the First Deposit Cashback Promotion?

The First Deposit Cashback Promotion is available to clients from all countries covered by PUPrime’s regulatory licenses, with the exception of Kenya, Vietnam, Bangladesh, Madagascar, Egypt, Malaysia, UAE, Indonesia, Thailand, Pakistan, Sri Lanka, Afghanistan, American Samoa, Australia, Belarus, Bermuda, Bosnia and Herzegovina, Botswana, Central African Republic, mainland China, Democratic Republic of the Congo, Eritrea, Guinea-Bissau, Lebanon, Libya, Montenegro, North Korea, Sierra Leone, Singapore, and any other countries specified at the discretion of the Company.

How can clients participate in the First Deposit Cashback Promotion?

To participate, clients must first activate the promotion on the designated landing page and then make a qualifying first deposit. Note that only the first deposit made during the promotion period is eligible, excluding internal transfers, refer-a-friend bonuses, and cash adjustments. This promotion is intended for both new and existing clients who have not made any deposits previously.

What is the validity period for the First Deposit Cashback Promotion?

The promotion is valid for 60 days from the activation date. Clients must meet the trading volume requirements within this period to retain the credit bonus. Failure to meet these requirements will result in the cancellation of the credit bonus.

Who is eligible for the First Deposit Cashback Promotion?

This promotion is open to both new and existing clients of PU Prime who have not made any previous deposits.

Which types of trading accounts are eligible for this promotion?

The promotion is available for Standard Accounts and Islamic Standard Accounts under the Standard Spread and Rebate Group only.

Can multiple accounts participate in the First Deposit Cashback Promotion?

Clients with multiple trading accounts can only register one eligible account for this promotion.

How much credit bonus can be claimed in this promotion?

Clients can claim a credit bonus of 20% of their first deposit amount, with a maximum credit bonus cap of $10,000.

What is the purpose of the credit bonus in the First Deposit Cashback Promotion?

The credit bonus is intended to enhance the trading account’s equity and margin level. Once the required trading volume is completed during the promotional period, any remaining bonus will be converted into balance and deposited into the client’s trading account.

How is the required trading volume calculated for the First Deposit Cashback Promotion?

The required trading volume is calculated as 35% of the credit bonus received. For example, a $1000 deposit results in a $200 credit bonus, requiring a trading volume of 70 lots.

What products are eligible towards the trading requirements?

Eligible products for this promotion include Forex, Gold, Silver, Crude Oil, BTCUSD, and ETHUSD. Only newly opened and closed trades that last longer than 30 minutes count towards the volume requirements. Locked positions and hedged positions are excluded.

How can clients redeem the credit bonus as balance?

Once all promotional conditions are met, clients should click the “Redeem” button in the client portal. The cashback will be credited to the account as a balance within five business days.

Can I participate in other promotions along with the First Deposit Cashback Promotion?

This offer cannot be combined with other promotions such as the 100% Cash Rebate or the 50% Deposit Bonus.

Go to PU Prime Official Website

100% Cash Rebate

What types of accounts are eligible for the 100% Cash Rebate Promotion?

The 100% Cash Rebate Promotion is available to all clients, except those in Mainland China. It applies to Standard Accounts and Islamic Standard Accounts. Eligible products for this promotion include Currencies, Metals, Crude Oil Spot, and Crude Oil Futures. To participate, clients must activate the promotion in the Client Portal and meet the required deposit conditions.

How do I receive the 100% Cash Rebate?

The rebate is 100% of your first deposit up to a maximum of $2,000 (or currency equivalent). For subsequent deposits over $2,000, a 50% rebate applies, up to a maximum of $8,000 in bonus, with a cumulative limit of $10,000 per client during the promotion. A minimum deposit of $1,000 is required to trigger the bonus. The rebate of $1.5 per lot (or currency equivalent) will be transferred from ‘Bonus’ to ‘Balance’ the following trading day after it is earned.

How do I activate the 100% Cash Rebate?

To activate the promotion:

1. Log into your Client Portal.
2. Navigate to “Promotions” and select “100% Cash Rebate Promotion.”
3. Click “Activate” on the promotion page.
4. Once activated, ensure your trading meets the required volume on eligible products. Trades must be held for at least 5 minutes to qualify.

Cashback is calculated and paid the next trading day after meeting the criteria.

Can multiple accounts participate in the 100% Cash Rebate Promotion?

Clients with multiple trading accounts can participate with only one eligible trading account in the 100% Cash Rebate Promotion.

How do I meet the criteria for the 100% Cash Rebate Promotion?

To qualify for the rebate, trade effective volumes on specified products during the promotion period. Positions held for less than five minutes will not count as valid lots. Rebates are calculated on lot sizes in multiples of 0.1 standard lot (e.g., 0.2, 0.3). Any lot size less than 0.1 (e.g., 0.12) will be rounded down to the nearest 0.1 for rebate calculations.

Can I participate in other promotions along with the 100% Cash Rebate Promotion?

No, the 100% Cash Rebate Promotion cannot be combined with any other promotions.

Go to PU Prime Official Website

50% Deposit Bonus

Which account types are eligible for the 50% Deposit Bonus promotion?

The 50% Deposit Bonus is available for Standard, Islamic Standard, Prime, and Islamic Prime accounts, excluding clients from Mainland China, Vietnam, Malaysia, Indonesia, Thailand, India, Pakistan, Sri Lanka, Bangladesh, Madagascar, and other regions at the company’s discretion. The promotion starts on May 10, 2023.

How do I participate in the 50% Deposit Bonus promotion?

To participate, clients must activate the promotion within the Client Portal within 30 days of making a successful deposit. Activate the promotion by navigating to the promotional page and clicking “Activate,” then make your deposit to receive the bonus. Please note that bonuses are applied to eligible trading products only and will be credited within 1-2 working days.

Can multiple accounts participate in the 50% Deposit Bonus promotion?

Yes, clients with multiple trading accounts under the same name may participate in the promotion, but the bonus will be calculated based on the deposits and withdrawals of the account that receives the credit bonus. Each client can claim a maximum of $10,000 USD in credit bonuses.

What is the credit bonus amount for the 50% Deposit Bonus promotion?

Clients receive a 50% bonus on their first deposit up to a maximum of $1,000 USD, which translates to a $500 USD credit bonus. For subsequent deposits, a 20% bonus applies, with a maximum credit bonus of $9,500 USD. The total bonus per client during the promotion is capped at $10,000 USD.

When will I receive the 50% Deposit Bonus after applying?

The bonus is automatically credited to client trading accounts once eligibility requirements are met, typically the day after the deposit if all criteria are satisfied.

Are inward transfers counted as deposits for the 50% Deposit Bonus promotion?

No, inward transfers, including transfers between accounts under the same name and from rebate accounts, do not qualify for the bonus. Only new deposits made during the promotional period are eligible.

Can I withdraw the credit from the 50% Deposit Bonus promotion?

No, the credit bonus from the 50% Deposit Bonus can only be used for trading purposes. While profits earned from trading with the bonus can be withdrawn, any withdrawal of funds will result in a proportional deduction of your credit bonus.

How long is the validity period of the 50% Deposit Bonus promotion?

The promotion is valid for 365 days from the date of activation. After this period, any unused credit bonuses will be set to zero. Clients are advised to maintain sufficient margin in their accounts to prevent liquidation.

Can I participate in other promotions while engaged in the 50% Deposit Bonus promotion?

The 50% Deposit Bonus cannot be combined with other promotions, except for the Refer a Friend promotion.

Can I claim a 50% Deposit Bonus for every deposit made?

The 50% bonus is applicable only to the first deposit up to a maximum bonus of $500 USD. Subsequent deposits are eligible for a 20% bonus, with a maximum credit of $9,500 USD, not to exceed a total of $10,000 USD in bonuses per client throughout the promotion.

Go to PU Prime Official Website

Refer A Friend Promotion

Which accounts are eligible for the Refer A Friend promotion?

The Refer A Friend promotion is open to all account types except for CENT, PAMM, and MAM accounts. Participants must not represent themselves as agents, IBs, or affiliates of PU Prime.

How do I redeem the Refer A Friend Promotion voucher?

To redeem the Refer A Friend voucher, follow these steps:

1. Ensure the referee’s account is approved.
2. The referee must deposit at least $500 USD or equivalent within one month of account approval (note: deposits via E-Wallet are not eligible).
3. Complete 3 lots of qualified trades on Forex, Gold, Silver, or Crude Oil within one month of account opening. Each position must be held for at least 30 minutes.
4. After meeting these criteria, both the referrer and referee can click “Redeem” in the Client Portal. PUPrime’s team will verify the completion and issue the voucher within seven days.

Can I apply for the Refer A Friend Promotion voucher in advance?

No, all specified criteria must be met before you can redeem the bonus.

What are the criteria to qualify for the Refer A Friend Promotion?

To qualify:

1. The referee’s account must be approved.
2. A deposit of $500 USD or equivalent must be made within one month of account approval, excluding E-Wallet deposits.
3. Complete 3 lots of qualified trades on Forex, Gold, Silver, or Crude Oil within one month of account opening, with each position held for no less than 30 minutes.
4. Once these stages are completed, both parties can redeem their vouchers by clicking “Redeem” in the Client Portal, subject to verification by PUPrime’s team.

How many new clients can I refer under the Refer A Friend promotion?

A referrer can successfully refer up to five new clients under this promotion.

Is the Refer A Friend promotion rewarded in the form of credit?

No, the reward from the Refer A Friend promotion is credited directly to your balance, which you can choose to withdraw or use for further trading.

If I have multiple accounts, can I have multiple friend referral links for the Refer A Friend promotion?

No, you will receive only one referral link, regardless of the number of accounts you have. This link is tied to one trading account only, although activities in other accounts under the same name will also count toward the promotion.

Go to PU Prime Official Website

Slippage

Can I completely avoid slippage?

No, it is not possible to completely avoid slippage as it is a common occurrence in the CFD market due to fluctuations in trading conditions.

Will my preset price always match my final execution price?

Your preset price may not always match your final execution price due to slippage. If there is no slippage, your preset price will be identical to your final execution price.

How does slippage work?

Slippage occurs when an order is executed at a price different from the expected price. It may result in a price better, equal, or worse than expected, especially in fast-moving markets where prices can change rapidly before an order is executed.

What factors can cause slippage?

Slippage can be caused by:

• Market Volatility: Sudden price movements due to high volatility.
• Market Liquidity: Insufficient buyers or sellers at the desired price level.
• Order Size: Large orders may not be completely filled at the anticipated price.
• News Events: Economic or geopolitical news triggering rapid market changes.
• Market Gaps: Typically occurring after weekends or holidays when trading resumes at different prices.

What are positive, neutral, and negative slippage?

Positive Slippage: Occurs when the execution price is better than the intended price, resulting in a more favorable outcome.

Neutral Slippage (No Slippage): The execution price matches exactly the intended price.

Negative Slippage: Occurs when the execution price is worse than the intended price, leading to a less favorable outcome.

What is slippage?

Slippage refers to the difference between the expected price of a trade and the price at which the trade is actually executed. This can occur due to changes in market conditions between the time an order is placed and when it is filled.

Why was my order executed at a less favorable price?

Orders may be executed at less favorable prices due to slippage, which can happen in fast-moving markets, during periods of high volatility, or when liquidity is low. This makes it challenging to execute all trades at the intended levels.

Why did my order close beyond the preset stop-loss (SL) price?

Your order might close beyond the preset stop-loss price if rapid price movements prevent the stop-loss from being executed at the set level. Factors like market volatility and liquidity, large order sizes, and gaps in market pricing can contribute to slippage, impacting where a stop-loss order is filled.

Go to PU Prime Official Website

Margin Call and Stop Out

Can I still open new positions when my margin level is below 50%?

Yes, you can open new positions even when your margin level is below 50%. However, this is not recommended due to the increased risk of liquidation. If your margin level drops further, positions with the largest losses may begin to be closed automatically to prevent further losses.

What happens if I have no free margin left in my account?

If you have no free margin left, you cannot open new positions. All available margin has been used to maintain existing positions. Further trading will require either closing some positions to free up margin or depositing additional funds into your account.

What is a Margin Call?

A margin call occurs when your account’s margin level falls below 50%. It is a demand from PU Prime for you to deposit additional funds or close some positions to bring the margin back to the required level. This helps manage the risk of further losses. You will receive a notification, typically by email, when a margin call is triggered.

What is Margin?

Margin is the amount of capital required to open and maintain a trading position. It is related to leverage, which allows you to control a larger position than your actual deposited funds would normally permit. For example, with $1,000 in your account and a leverage of 100:1, you can hold a position worth $100,000.

When does a margin call and stop out occur?

Margin Call: Triggered when your margin level falls below 50%, signaling that your equity is too low to support the current open positions.

Stop Out: Occurs when your margin level drops to 20%, leading to the automatic closure of positions, starting from those with the largest losses, to restore the margin level above 20%.

Why did I receive a margin call when my account was not in a margin call state?

If your margin level drops to 50% or below, even briefly, the system automatically sends a margin call notification. This can occur during fast market movements even if the margin level recovers quickly.

Can I adjust the Stop-out level?

No, the stop-out level at PU Prime is set at a fixed rate of 20% and cannot be adjusted. This parameter is predefined by the broker to manage risk effectively and protect both the trader and the broker from excessive losses.

Can you reimburse the Stop-out amount?

No, stop-out amounts are not eligible for reimbursement. When your account reaches the stop-out level, resulting in automatic trade closures, these actions are considered final. This process is crucial for managing risk in leveraged trading environments and protects both the trader and the broker from significant financial losses.

How can I prevent a stop out?

To prevent a stop out, it is crucial to manage your trades actively. This includes:

• Monitoring open positions regularly.
• Ensuring sufficient margin is available in your account to support trades.
• Using stop-loss orders to limit potential losses.
• Avoiding excessive use of leverage.

Maintaining additional funds in your account as a buffer against market volatility, which is especially important during periods of high volatility and when holding positions overnight or over the weekend.

PU Prime sets the stop out threshold at 20%, where positions begin closing automatically if the margin level falls below this point.

What should I do if EA or CopyTrade strategies cause my account to stop out?

PU Prime provides the trading platform but does not control the operation of Expert Advisors (EAs) or CopyTrade strategies. If your account experiences a stop out due to these automated trading strategies, you should:

• Review the risk settings and parameters of your EA or CopyTrade strategy.
• Contact the provider of your EA or the party responsible for the CopyTrade service for detailed support and adjustments.
• Assess and adjust your risk management strategies to align with your financial goals and risk tolerance.

What is a stop out?

A stop out occurs when your margin level drops below a specific threshold, prompting automatic closure of your open positions to prevent further losses. This mechanism helps manage risk by limiting potential financial exposure.

What is the stop-out ratio of the platform?

The stop-out ratio at PU Prime is 20%. If your account’s margin level falls below this level, the platform automatically initiates stop out procedures. Positions are closed beginning with the one with the largest loss, continuing until the margin level is restored to at least 20%.

Will leverage affect my stop out level?

Yes, leverage directly affects your stop out risk:

• Higher Leverage: Increases both the potential for higher profits and the risk of faster losses, potentially leading to quicker margin depletion and stop out.
• Lower Leverage: Decreases risk by limiting the size of the position you can control, which may help in reducing the likelihood of a stop out, though it also limits potential profits.

Go to PU Prime Official Website

Copy Trading

Can I be both a Signal Provider and a Copier?

Yes, you can simultaneously act as both a Signal Provider and a Copier in PUPrime’s Copy Trading platform.

Who can become a Signal Provider?

Anyone with a Copy Trading Account can become a Signal Provider. There are no specific prerequisites or conditions to fulfill.

What currency is used in Copy Trading Accounts?

Copy Trading Accounts currently operate exclusively in United States Dollars (USD). PUPrime plans to introduce more currency options in the future.

Are there any fees associated with participating in Copy Trading?

Participating in Copy Trading does not involve any management or subscription fees. However, Signal Providers and Copiers may still face standard trading charges such as spreads and transaction fees. Additionally, profit sharing may apply if certain conditions are met.

What is the minimum investment required to start Copy Trading?

You can begin Copy Trading with as little as USD $50.

What is the difference between Copy Trading and Manual Trading?

Copy Trading allows you to automatically replicate the trades of a Signal Provider in addition to conducting your own manual trades. Manual Trading, on the other hand, involves making your own trading decisions and executing trades manually.

Where is PU Copy Trading available?

PU Copy Trading is available exclusively through the PU Prime mobile app.

What is Copy Trading?

Copy Trading is a feature that allows you to automatically duplicate the trading actions of another trader, effectively mirroring their portfolio in your account. It involves two main roles:

• Signal Provider: Users who share their trading actions publicly for others to copy.
• Copier: Users who replicate the trades of Signal Providers.