About company

Are my funds safe?

• All client funds are held in segregated bank accounts, completely separate from company funds to ensure security even in the event of bankruptcy.
• Windsor Brokers has an additional layer of protection with an insurance policy that covers up to €5,000,000 against various financial risks including errors, omissions, negligence, and fraud.
• For more details, please visit WindsorBrokers’ website.

Which number should I call to contact your Customer Support?

Please visit the contact us page and select the Windsor Brokers entity you are registered with to find the appropriate contact number.

What email address can I use to contact you?

Please visit the contact us page and select the Windsor Brokers entity you are registered with to find the appropriate email address.

Who is covered by the insurance?

The insurance covers clients of Windsor Markets (Kenya) Limited and Windsor Brokers International Ltd.

What is the insurance policy that Windsor Brokers provides to its clients?

• Provides coverage up to €5,000,000 for various risks including errors, omissions, negligence, and fraud.
• Client funds are also safeguarded by being kept in segregated accounts, completely separate from the company’s own funds.
• View the Insurance Certificate.

What will happen to my money in case of bankruptcy?

• Client funds are secured in segregated bank accounts, ensuring they remain unaffected in the event of company bankruptcy.
• The company’s robust insurance policy provides an additional layer of security, covering up to €5,000,000.

Why trade with Windsor Brokers?

Experience:

Operating since 1988, providing over three decades of reliable service.

Benefits:

Regulated operations, transparency, fund safety, diverse trading instruments, low spreads, no charges on CFDs, dynamic leverage up to 1:1000, and support for trading multiple lot sizes under one account.

Support:

24/5 customer support.

Which Authorities regulate Windsor Brokers International Ltd?

Windsor Brokers International Ltd is regulated by the Financial Services Authority (FSA) in Seychelles. More information on WindsorBrokers’ licenses can be found here.

Who is Windsor Brokers International Ltd?

Windsor Brokers International Ltd is a financial services company licensed by the FSA in Seychelles, offering services outside the EU and USA.

Who is Windsor Brokers (KE)?

Windsor Brokers (KE) operates under Windsor Markets (Kenya) Limited, licensed by the Capital Markets Authority (CMA) in Kenya, located at Park Place, Nairobi.

Which Authorities regulate Windsor Markets (KE) Ltd?

Windsor Markets (Kenya) Limited is regulated by the Capital Markets Authority (CMA) of Kenya.

What type of broker is Windsor Brokers?

Role:

Windsor Brokers acts as an intermediary between investors and financial institutions, facilitating the trading of financial instruments.

Operation:

It holds licenses to either transmit investor orders to other market participants for execution or act as a principal by holding transactions in its inventory.

Is Windsor STP or ECN?

Windsor Brokers is neither a Straight Through Processing (STP) nor an Electronic Communications Network (ECN) broker. It may execute client requests for financial instruments either as principal or broker, without operating as STP or ECN.

Are my personal details secure with you?

Windsor Brokers employs stringent precautionary measures to ensure the confidentiality and security of your personal details.

What are the Customer Support Operating Hours?

Customer Support is available 24 hours a day from Monday to Friday, according to Cyprus local time.

What is the amount of insurance?

The insurance policy provides coverage up to €5,000,000 in aggregate.

Who underwrites the insurance policy?

The insurance policy is underwritten by Lloyds of London.

How long has Windsor Brokers been in business?

Windsor Brokers has been providing investment services and activities since 1988, making it one of the longest-operating firms in the industry.

Is Windsor Brokers a Dealing Desk or No Dealing Desk?

Windsor Brokers operates with fully automated order execution and does not use a Dealing Desk, ensuring no manual intervention in trade processes.

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Account Opening & Managing Account

What documents do I need to open an account?

Proof of Identity (POI):

• A valid passport or national ID card displaying your full name, date of birth, and nationality.
• For country-specific requirements, check the list under “Upload Documents” on your WB Portal.
• To upload, log in to your WB Portal, navigate to “More > Upload Documents”, select “Proof of Identity”, and follow the instructions to upload and submit your document.

Proof of Residency (POR):

• A recent utility bill or bank statement (less than six months old) showing your full name and address.
• For country-specific requirements, check the list under “Upload Documents” on your WB Portal.
• To upload, log in to your WB Portal, navigate to “More > Upload Documents”, select “Proof of Address”, and follow the instructions to upload and submit your document.

What are the advantages of the MT4 account?

• Competitive spreads starting from 0.0 pip on Zero Account.
• Capability to trade Micro, Mini, and standard lots under one account.
• Access to over 100 instruments from 7 asset classes.
• Various base currencies for trading accounts: USD, GBP, Euro, and JPY.
• No charges on CFDs and fast execution of trades.
• Dynamic leverage up to 1:1000, subject to conditions (more details at dynamic leverage page).
• Unlimited number of transactions under one account.

What base currencies can I open an account in?

You can open an account in USD, GBP, Euro, and JPY.

What are the account types offered by Windsor?

• Zero Account with spreads as low as 0 pip.
• Prime Account with spreads starting at 1 pip.
• VIP Zero Account with spreads as low as 0 pip.
• For more details on each account type, please refer to the “Accounts” section on WindsorBrokers’ website.

How can I reset my Portal Password (Forgot Password)?

1. Access the Portal and select “Forgot Password”.
2. Enter your registered email address and press “Submit”.
3. You will receive an email with a link to reset your password. Follow the link to set a new password and confirm the change.
4. Notifications will inform you if the link expires or has already been used.

How can I create a Live Account?

If you are not registered to the Portal:

1. Visit the Windsor Brokers website and click “Open Account”.
2. Select “New to Portal” and fill out the required information to sign up.
3. Verify your email through the provided link, log in, complete your profile, and upload required documents.
4. Select your preferred currency and leverage, confirm your portal password, and submit to create your Live account. Account details will be emailed to you.

If you are already registered to the Portal:

1. Log into your Portal.
2. Follow the steps from point 8 in the “New to Portal” section to complete your Live account setup.

How can I create a Demo Account?

If you are not registered to the Portal:

1. Visit the Windsor Brokers website and click “Open Account”. Select “New to Portal”.
2. Fill out the required information, choose “Demo” as the account type, and click “Sign Up”.
3. Verify your email through the provided link and then log in to the Portal.
4. Select the currency and leverage for your demo account, confirm your password, and click “Submit”.
5. Your Demo account details will be displayed and also emailed to you. You may download the MT4 platform and create up to two demo accounts.

If you are already registered to the Portal:

1. Log into the Portal with your registered email and password.
2. Follow the steps from the registration process, starting from choosing the currency to submitting your demo account details.

Note:

Demo accounts are valid for one year. For additional virtual money, contact customer support with your account number and the desired amount.

How can I change my account/portal passwords from my Portal?

1. Log into the Portal using your login details.
2. Navigate to “Password Change” on the homepage.
3. Select “Type” and choose either the specific “Account number” or “Portal Login” for which you want to change the password.
4. Enter your current password followed by the new password (minimum 8 characters, including one uppercase letter and one number).
5. Submit the change; a confirmation message will appear.

What is Proof of Identity?

Proof of Identity is a document such as a valid passport, ID card, or driving license used to confirm your legal identity. It must be a clear, colored copy.

Why is my account still shown as pending on the portal?

Your account will remain in “Pending” status until all required documents are submitted and your profile is completed. It will change to “Active” once verified and “Approved” after passing KYC checks.

Why do you need Proof of Address?

Proof of Address is required as part of the KYC (Know Your Client) legal process to verify the residential address of clients.

Why do you need proof of identity?

Proof of identity is essential for the KYC process to verify the identity of clients and ensure compliance with legal requirements.

What are the specifications of the documents to be uploaded?

• Images must be clear, not blurred, and in color.
• Accepted file types are JPG or PNG.
• Ensure the document has clear edges and is viewed from a 90-degree angle.
• File size must be between 102 KB and 15 MB.

What is Proof of Address?

Proof of Address (POA) is a document used to verify your residential address, such as a utility bill, bank statement, tax certificate, or rental agreement, not older than 12 months.

How do I change my account details?

1. Log into the Portal and navigate to “My Account” > “View Personal Details”.
2. Select “Request Information Change” and in the message box, specify the current details and the new changes you wish to make.
3. Press “Submit” to finalize the changes.

How can I upload or send my documents to you?

1. Sign into the Customer Portal and go to the “My Account” tab.
2. Select “Upload Documents”, choose the relevant section, and upload your document.
3. From the dropdown list, select the name of the document you are uploading.
4. Submit the document for processing.

How can I submit an enquiry?

1. Log into the Portal and click on “Contact Us”.
2. Fill out the required information, including the type of query and details.
3. Click “Submit” to send your enquiry.

How can I submit a complaint?

To file a complaint, please email a description of the incident, the date it occurred, and any supporting documentation to compliance@windsorbrokers.com.

How do I log out of the Portal?

You can log out by selecting the “Logout” button under the “My Account” tab.

How do I close my trading account?

Your account will automatically become dormant after 6 months of inactivity. To close your account at any time, please contact customer service directly.

How do I change the language?

1. Log into the Portal and navigate to “My Account” > “Select Preferred Language”.
2. Select your preferred language from the list provided.
3. Press “Submit” to apply the changes.

Does Windsor Brokers accept US clients?

No, Windsor Brokers does not accept US clients.

Does Windsor Brokers have an App?

Yes, clients of Windsor Brokers can trade using the MetaTrader Mobile App, available for both Android and iOS devices.

Are demo accounts limited in any way?

Each client can open up to two demo accounts, valid for 1 year. These accounts can be recharged with virtual money upon request by emailing support@windsorbrokers.com with your Demo Account number and the desired amount.

Can I open a corporate account?

Yes, you can open a corporate account. Please contact Windsor Brokers to complete the necessary forms.

Can I open more than one account?

Yes, you can open more than one account.

Can I view the history of my trades from the Portal?

You can view your trading history from the Portal by clicking “View More” next to the relevant trading account on the homepage, then selecting the “Trading History” tab.

Open an account with WindsorBrokers

Trading

How do I calculate the Margin Requirement?

Formula for Forex:

Number of Lots * Contract Size * Market Price * Percentage Margin Required * Conversion Rate (if applicable).

Formula for CFD (Futures – Shares – Indices):

Number of Lots * Contract Size * Market Price * Percentage Margin Required * Conversion Rate (if applicable).

Examples:

• Forex Example: For 20 lots of EURUSD with 1:500 leverage and a market rate of 1.09000, the calculation is 20 * 100,000 / 500 * 1.09000, resulting in a total margin of 4,360 USD.
• CFD Spot Metals Example: For 60 lots of XAUUSD with 1:500 leverage, the margin for 50 lots is calculated at 50 * 100 / 250 * 1607.00, and for 10 additional lots at 10 * 100 / 150 * 1607.00, totaling 42,853.33 USD.

More Information:

Details on margin requirements are available in WindsorBrokers’ Trading Conditions.

What is the leverage of the Trading Account?

The default leverage is 1:1000, although this may vary depending on the entity. Windsor Brokers applies Dynamic Leverage, which adjusts margin requirements by tiers per instrument as trading volume changes. For more details, visit WindsorBrokers’ Dynamic Leverage page.

Can a friend/family member trade for me?

While you can share your trading platform credentials with someone you trust to trade on your behalf, Windsor Brokers does not share your information with third parties and all communications must be with the registered account holder.

What is a Stop Loss order?

A Stop Loss order is a risk management tool that closes your trading position at a specified price level to limit potential losses. Note that these orders might not execute at the exact requested price due to market conditions.

Where do I find information regarding each instrument?

Information about trading instruments including spreads, contract sizes, and pip values can be found under “Product Outline” in the Legal Documents section of the User Portal or on WindsorBrokers’ website. Additional details are under the “Specification” tab for each trading instrument.

Where can I find the expiration dates of the CFD instruments?

Expiration dates for CFD instruments are listed under the “CFD-Calendar” in the Product Outline document available on WindsorBrokers’ website.

When does slippage occur?

Slippage can happen during periods of illiquidity or high volatility, such as during news announcements or market openings. In such cases, orders will be executed at the next best available price. Trading without Stop Orders during volatile conditions is an option to consider.

Where can I find detailed trading conditions?

Comprehensive trading conditions are available under ‘Trading Conditions’ in the ‘Legal Documents’ section on the Portal or on WindsorBrokers’ website.

What Spread do you provide?

Zero Accounts:

Minimum spread as low as 0.0 pips.

Prime Accounts:

Minimum spread as low as 1 pip.

Additional Info:

Details on the minimum and typical spreads for all instruments can be found in the “Product Outline” under Legal Documents on your portal or on WindsorBrokers’ website.

What is the PIP/Tick value?

Definition:

PIP Value indicates the change in profit or loss for every 1 pip movement in price per lot, based on the quote currency.

Example:

For a standard EUR/USD lot (100,000 units), the PIP value calculation is 0.00001 * 100,000 = 10 USD. For a standard USD/JPY lot, it is 0.001 * 100,000 = 1,000 JPY.

Where to Find:

PIP values for all instruments are available in the “Product Outline” under Legal Documents on your portal or on WindsorBrokers’ website.

What is the minimum spread?

Zero Accounts:

As low as 0.0 pips.

Prime Accounts:

As low as 1 pip.

More Information:

Available in the ‘Product Outline’ document under ‘Legal Documents’ on the Portal or on WindsorBrokers’ website.

What is the minimum and maximum transaction lot size?

The minimum and maximum transaction size varies per instrument, starting from a minimum of 0.01 lots. Further details can be found in the ‘Product Outline’ document under ‘Legal Documents’ on the Portal or on WindsorBrokers’ website.

What are the Market / Trading Hours?

Market/Trading Hours indicate when financial instruments are available for trading. To view trading hours for each instrument, access your MT4 trading platform, right-click on the instrument, and select “Specifications”. Trading hours are also detailed in the “Product Outline” on WindsorBrokers’ website, based on trading server time (UTC+2 wintertime, UTC+3 summertime).

What is the Margin Requirement?

Definition:

The Margin Requirement is the necessary amount to open new positions, influenced by account leverage and the specific instrument’s margin requirements.

Dynamic Adaptation:

Margin requirements adjust automatically based on the net number of lots for open positions per instrument.

Further Info:

More detailed information is available in the Trading Conditions & Client Account Agreement document from your portal under the Legal Documents section or on WindsorBrokers’ website.

What is Storage?

Application:

Storage is a fee applied daily to accounts holding open positions overnight on Forex Currency pairs, Spot Precious Metals, CFD Shares, and CFD in Spot Indices, which are not subject to Rollovers/Swaps.

Charges:

Storage is always negative, unaffected by the direction of the position (buy or sell), and triples on Fridays for positions held over the weekend.

Calculation:

Storage charge per day = Storage value x total number of lots (both sell and buy, per instrument), converted into the account’s base currency.

Updates:

Storage charges are regularly updated without prior notice and are applied to each open position. Changes in the storage charge period may also occur without prior notification.

What is Rollover/Swap?

Definition:

Rollover/Swap fees are charged on positions held open overnight on spot financial instruments, influenced by prevailing interest rates of the currency pair.

Swap Charges:

Swaps are charged once daily on Monday, Tuesday, Thursday, and Friday. On Wednesday, the charge is triple the normal rate. Positions opened and closed on the same trading day are not subject to these fees.

More Information:

Detailed information is available in ‘Trading Conditions’ under ‘Legal Documents’ on the Portal or on WindsorBrokers’ website.

What is a Contract for Difference (CFD)?

CFDs are over-the-counter (OTC) products where trades occur directly between two parties, with the company acting as the counterparty. Prices of CFDs derive from the underlying instrument and are not traded on an exchange. Some CFDs have an intraday break, besides a daily closing, during which transactions cannot occur. For more details, please see the “Trading Conditions” under Legal Documents on WindsorBrokers’ portal or website.

What happens to CFD Instruments upon the expiration of the current contract?

CFD instruments based on underlying futures contracts must be closed before the last trading day as specified in the “Product Outline” on WindsorBrokers’ website. If not closed by the client, these positions will be force-closed by the company at the last quoted price on the last trading day, and any pending orders will be canceled without prior notice. For more details, refer to “Trading Conditions” available under Legal Documents on WindsorBrokers’ portal or website.

What happens to my positions if I reach the stop out level?

If an account reaches a stop out level at a margin level of 20% or less, and is not supported with additional funds or by reducing open positions, the company will automatically begin closing positions starting with the most unprofitable ones at the current market price. More information can be found in ‘Trading Conditions’ under ‘Legal Documents’ on the Portal or on WindsorBrokers’ website.

What are the risks involved in trading CFDs?

Trading CFDs involves a high level of risk including market and counterparty risks, making them unsuitable for all investors. Extensive information on the associated risks can be found in the Client Account Agreement under ‘Legal Documents’ on the Portal or on WindsorBrokers’ website.

What are the financial instruments available under MT4 Trading Account?

• Foreign Exchange (“FX”)
• Spot Metals
• Contracts for Difference (“CFDs”)
• CFD Indices
• CFD Spot Indices
• CFD Commodities
• CFD Spot Commodities
• CFD Treasuries
• CFD Currencies
• CFD Metals
• CFD Shares

Detailed information about each instrument is available in the “Product Outline” in your Portal under the Legal Documents section or on WindsorBrokers’ website.

How can I calculate the required funds to open an order?

Forex:

Number of Lots * Contract Size / Maximum Margin Required * Conversion Rate (if applicable).

CFD (Futures, Shares, Indices):

Number of Lots * Contract Size * Market Price * Percentage Margin Required * Conversion Rate (if applicable).

More Information:

Detailed trading conditions are available here.

Does Windsor Brokers charge overnight fees?

Yes, positions held open overnight are subject to Rollover/Swap fees based on the interest rates of the currency pairs. For Swap-free accounts, fixed ‘Storage’ fees are applied instead. Detailed information on these fees, including three-day charges on Fridays, can be found in ‘Trading Conditions’ under ‘Legal Documents’ on the Portal or on WindsorBrokers’ website.

Do you offer swap-free accounts?

Yes,WindsorBrokers offer swap-free accounts where storage charges will apply to positions held open overnight. More information is available in ‘Trading Conditions’ under ‘Legal Documents’ on the Portal or on WindsorBrokers’ website.

Can I trade options at Windsor Brokers?

No, Windsor Brokers does not offer options trading. Further details are available in the ‘Product Outline’ document under ‘Legal Documents’ on the Portal or on WindsorBrokers’ website.

Can I have a different leverage from the default one?

Yes, clients may request different leverage levels during the account opening process via the Portal. Windsor Brokers uses Dynamic Leverage as a risk management tool, which adjusts according to the volume of open positions per instrument. More details are available under “Dynamic Leverage” on WindsorBrokers’ website.

What is the difference between a Stop Order and Limit Order?

Limit orders are executed at the specified price or better, while stop orders convert into market orders and execute at the next available price once triggered, potentially leading to slippage.

What is the maximum transaction per account?

There is no limit to the number of transactions per account as long as there are sufficient funds or free margin available.

What is Spread?

Spread is the difference between the buying and selling price of a financial instrument. It varies based on market conditions and liquidity.

What is Slippage?

Slippage occurs when there is a difference between the expected price of an order and the price at which the order is actually executed, common during volatile market conditions or market gaps.

What should I do to avoid stop out of my account?

To avoid a stop out, ensure your margin level stays above 100%. You can add funds, close positions, or hedge existing positions to manage your margin requirements effectively.

Where can I find the Roll/Swap charges?

Rollover/Swap charges can be accessed through the client’s online trading platform under the ‘Specification’ tab.

When does the expiration of CFD contracts take place?

The expiration of CFD contracts is detailed on the “Last Trading Day” mentioned in WindsorBrokers’ “CFD-Calendar” which can be viewed here.

What is the Stop Out level?

The stop out level is set at 20% or less during normal market conditions, regardless of the applied leverage. This is the threshold at which the platform will start closing positions, beginning with the least profitable ones.

When are Swaps calculated?

Swaps are calculated daily at 23:59 Server time, from Monday to Friday.

What trading platforms does Windsor Brokers offer?

• MetaTrader 4 (MT4) for Desktop
• MT4 Mobile and Tablet
• MT4 WebTrader
• MT4 Multiterminal

Why was my pending order not executed?

• Insufficient funds in the account.
• The requested/pre-defined price was not reached (For Sell orders, the bid price must reach the specified price; for Buy orders, the ask price must reach the specified price).
• Expiry of the CFD Contract.

Why is my account charged 3 times for open positions on Wednesday?

Swaps are based on the ‘value’ date, which is typically two days after the trade date. Transactions on Wednesday have a value date on Friday. If these positions remain open past Wednesday, the value date shifts to the following Monday, resulting in a three-night charge. Here’s how it’s calculated:

• Open Monday, close Tuesday: 1 night
• Open Tuesday, close Wednesday: 1 night
• Open Wednesday, close Thursday: 3 nights
• Open Thursday, close Friday: 1 night
• Open Friday, close Monday: 1 night

Why does the spread vary?

Spreads fluctuate primarily due to changes in market volatility and liquidity, which can vary significantly during different times of the day and in different market conditions.

Why am I getting delays in execution?

Execution delays can occur for several reasons, including internet connection issues, communication equipment malfunctions, or high market volatility.

Why are you charging commissions on Forex and Precious Metals on Zero Accounts?

Commissions on Forex and Spot Precious Metals in Zero Accounts allow Windsor Brokers to offer raw spreads. This facilitates better execution on pending orders and enhances trading transparency.

Why am I unable to close my position?

Positions can only be closed during the trading hours of the specific financial instrument. Occasionally, trading may be suspended due to extreme volatility, market illiquidity, or underlying market suspensions.

Why is there a loss as soon as I open a trade?

Immediate losses upon opening a trade are due to the spread—the difference between the Bid (sell) price and the Ask (buy) price. For a Buy position, you open at the Ask price and must close at the Bid price; for a Sell position, you open at the Bid and close at the Ask.

How do I set or modify the Stop Loss?

To Set a Stop Loss:

1. Double-click on the trade where you want to set the Stop Loss, or right-click and select ‘Modify or Delete Order’.
2. In the order window, change the Order Type to ‘Modify Order’.
3. Enter the number of pips for the Stop Loss trigger.
4. Click on ‘Copy as’.
5. Click on ‘Modify’ to confirm.

To Modify a Stop Loss:

1. Double-click on the order you want to modify, or right-click and select “Modify or Delete Order”.
2. In the order window, adjust the number of pips for the Stop Loss trigger.
3. Click on ‘Copy as’.
4. Click on ‘Modify’ to confirm the changes.

How do I set a Trailing Stop Order?

Steps:

1. Right-click on your open position.
2. Select ‘Trailing Stop’.
3. Choose the number of ticks from the list, or specify a custom number.
4. The Trailing Stop will activate when the position moves favorably by the set number of ticks.

Note:

The Trailing Stop only functions when the MT4 desktop client is running because it is not stored on the server.

How do I place a pending order on MT4?

1. Double-click on the instrument for which you want to place the order.
2. In the order window, change the Order Type to ‘Pending Order’.
3. Select the volume and type of the pending order (Buy Limit, Sell Limit, Buy Stop, Sell Stop).
4. Set the price at which the order should trigger.
5. Click ‘Place’ to confirm the order.

How do I modify/remove a Trailing Stop?

To Modify:

1. Right-click on the open order.
2. Choose ‘Trailing Stop’.
3. Adjust the number of Ticks via the list or by selecting ‘Custom’.

To Remove:

1. Right-click on the open order.
2. Select ‘Trailing Stop’ > ‘None’ to remove it.

The ‘Delete All’ button will remove Trailing Stops from all positions and pending orders.

How do you determine the financial instrument’s rates (prices)?

The prices on the MT4 platform are set by the company and are based on the price feeds received from WindsorBrokers’ liquidity providers.

How do I set or modify the Take Profit?

To Set a Take Profit:

1. Double-click on the trade where you want to set the Take Profit, or right-click and select ‘Modify or Delete Order’.
2. In the order window, change the Order Type to ‘Modify Order’.
3. Set the number of pips for the Take Profit trigger.
4. Click on ‘Copy as’.
5. Click on ‘Modify’ to confirm.

To Modify a Take Profit:

1. Follow the same steps as setting a Take Profit, adjusting the pips to the new desired level.

What are the benefits of trading CFDs?

Trading CFDs allows investors to speculate on price movements without owning the underlying assets. It offers opportunities to trade with leverage, which can magnify both profits and losses. However, it’s important to note that CFDs are complex instruments that come with a high risk of losing money rapidly due to leverage.

What are Major Currency Pairs?

Major Currency Pairs include the most traded currency pairs in the world, representing the largest portion of the forex market. These pairs offer high liquidity due to their high market volume.

What are floating spreads?

Floating spreads are variable; they change in real-time based on market conditions such as volatility and liquidity.

What are fixed spreads?

Fixed spreads do not change in response to market conditions. They stay constant, providing predictability in trading costs.

What are Currency Pairs?

A currency pair is a quotation of two different currencies, with the value of one currency being quoted against the other. The first listed currency of a currency pair is termed the “base” currency, and the second currency is called the “quote” currency.

What are Cross Currency Pairs?

Cross Currency Pairs are those that do not include the U.S. dollar. They involve trading one foreign currency directly against another without converting to USD first. Common examples include pairs that involve the Euro and the Japanese Yen.

To how many decimal places do you quote prices?

Forex instruments are typically quoted with a precision of 5 decimal places.

Is there a difference in price movements between Real and Demo accounts?

While trading on Demo Accounts simulates real market conditions and allows traders to test strategies with virtual money, it does not fully replicate live market prices, commissions, or execution methods available in real accounts at all times.

Is Sniping allowed?

No, trading strategies that exploit pricing errors or conclude transactions at non-market prices (sniping) are considered abusive and are not allowed. Further details are available in the ‘Abusive Strategies’ section of ‘Client Account Agreement’ under ‘Legal Documents’ on WindsorBrokers’ Portal.

Is Scalping allowed?

Scalping, or trading that involves executing transactions within a very short time frame, is permitted unless it is considered abusive, relies solely on arbitrage opportunities, or involves riskless arbitrage. Windsor reserves the right to make necessary adjustments on such accounts. More details are under ‘Legal Documents’ on WindsorBrokers’ Portal.

Is it better to have higher or lower leverage?

Higher leverage increases both potential profits and risks, making it suitable for experienced traders who can handle such risks. Lower leverage is advisable for less experienced retail clients due to the high risk associated with trading financial instruments. More information is available in the “Trading Conditions” under Legal Documents in your Portal.

Is Hedging allowed?

Yes, hedging is allowed. Traders may use hedging strategies to minimize risks by taking positions in the opposite direction of existing trades.

What does Ask mean?

The ‘Ask’ price is the lowest price acceptable to a buyer, representing the price at which a trader can buy a financial instrument. In MT4, client buying orders are executed at the ‘Ask’ price.

What can cause closure of my positions?

Positions may be closed automatically due to the triggering of a Stop Loss or Take Profit order, reaching a stop-out level, or at the expiration of a CFD contract. These closures ensure risk management across trading platforms.

What happens if my closed transaction profits or losses are in another currency from my base account currency?

When closed transactions result in profits or losses in a currency different from the base currency of your account, these amounts are converted to your base currency at a currency exchange fee ranging between -2% and 2%.

What does Bid mean?

The ‘Bid’ price is the highest price that a buyer is willing to pay for a financial instrument. In MT4, client selling orders are executed at the Bid price.

What does Support (Support Level) mean?

Support levels are price points in the market where buying is strong enough to prevent the price from declining further. This typically happens when sellers are not willing to sell below a certain price.

What does Resistance (Resistance Level) mean?

Resistance levels are price points where selling pressure is strong enough to prevent the price from rising further. Resistance occurs when the price hits a peak that buyers are not willing to exceed.

What does Hedging mean?

Hedging is a risk management strategy used to offset potential losses in trading. It involves opening a position in the opposite direction of an existing open position to reduce or eliminate risk exposure.

What does Good till Cancelled (GTC) mean?

Good till Cancelled (GTC) is an instruction used in trading where an order to buy or sell at a specified price remains active until it is either executed or explicitly cancelled by the trader.

What does Equity mean?

Equity in a trading account is the total value of the account, calculated as the sum of the account balance plus or minus any floating profits or losses from open positions, and includes unrealized commissions and swaps.

What does Cancelled Order mean?

A cancelled order is an order that has been placed to buy or sell a financial instrument but is withdrawn before it can be executed.

What is a Base Currency?

The base currency is the first currency listed in a currency pair in forex trading. For instance, in the GBP/CHF currency pair, GBP is the base currency.

What is a Market Gap?

A market gap is a significant price movement that occurs when there is no trading between the last closing price and the next opening price. Gaps typically occur over the weekend in the forex market, as it is the only period when the market is closed.

What is a Limit Order?

A limit order is an order to buy or sell a security at a specified price or better. For sell orders, the limit price must be higher than the current market price; for buy orders, it must be lower than the current market price.

What is a pending order?

Description:

A pending order is a commitment to buy or sell a security at a predefined price in the future and is only executed when the market price meets the order price.

Types of Orders:

• Buy Limit / Sell Limit: Placed above the current market price.
• Buy Stop / Sell Stop: Placed below the current market price.

Additional Features:

Clients can also set Stop Loss (SL) and Take Profit (TP) orders to manage risk and secure profits at predetermined prices. Both can experience zero, negative, or positive slippage, impacting the execution price.

More Information:

Details are available in ‘Trading Conditions’ under ‘Legal Documents’ on the Portal or on WindsorBrokers’ website.

What is a Lot?

A lot represents the standard unit size of a transaction in the forex market. At Windsor Brokers, a standard lot size for Forex is typically 100,000 units of the base currency. Lot sizes can vary, such as standard, mini, and micro lots, which adjust the contract size proportionately.

What is Leverage?

Leverage allows traders to operate in the market with more capital than what is actually deposited. By using leverage, traders invest only a fraction of the position’s total value, with the remainder provided by the broker. This is also known as “margin trading.”

What is Margin Call?

Definition:

Margin call is a critical alert that occurs when the account’s margin level falls below 100%, signaling insufficient funds to support current open positions.

Response Options:

To counteract a margin call, clients can deposit additional funds, close or hedge existing positions to raise the margin level and maintain market positions.

More Information:

Further details can be found in the ‘Trading Conditions’ document within your portal under the documents section.

What is Free Margin?

Free Margin is the amount of money in a trading account that is available for opening new positions. It is calculated as the difference between the account’s equity and the required margin. The formula is: Free Margin = Equity – Required Margin.

What is Forex?

Forex, also known as the foreign exchange, FX, or currency market, involves buying, selling, exchanging, and speculating on currencies. This global financial market allows participants to trade one currency against another, such as the Euro against the US dollar (EUR/USD).

What is the expiry of a Financial Instrument?

While “Spot” financial instruments like forex do not expire, some CFDs based on futures contracts do have an expiry date. This date marks when the contract ceases to exist and can no longer be traded.

What is an Exotic Currency?

Exotic currencies are those that are not frequently traded. These currencies typically have low trading volumes and higher spreads, making trading them more costly compared to major currencies.

What is a Trailing Stop?

A Trailing Stop is a type of stop-loss order set to maintain a specified distance from the market price, automatically adjusting as the market price moves in a favorable direction but locking in when the market moves unfavorably.

What is a Term / Quote Currency?

The Term or Quote currency is the second currency listed in a currency pair, which indicates how much of this currency is needed to purchase one unit of the base currency. For instance, in EUR/USD, the USD is the Quote currency.

What is a Take Profit order?

A Take Profit order is designed to close a position automatically once the price reaches a predetermined level that favors the trader, securing a desired level of profit.

What is a pip/tick?

A pip or tick represents the smallest price movement a currency pair can make. Pips are used to measure price movements and profit or loss calculations in forex trading.

What is a market order?

A market order is an instruction to buy or sell a financial instrument immediately at the best available current price.

What is Margin?

Margin is the amount of capital required to open and maintain a trading position. It acts as a deposit to cover any potential losses that may occur during trading and is not a transaction fee.

What is Margin Trading?

Margin trading involves borrowing funds from a broker to trade financial instruments, using the funds as leverage. This enables traders to open larger positions than their own capital would normally allow.

What is Margin Level?

Margin Level is a percentage value based on the amount of accessible trading equity versus used margin. It is calculated as: Margin Level = (Equity / Margin) * 100.

What is One Click Trading?

One Click Trading allows traders to place orders with a single click, without secondary confirmation. This feature is designed for more experienced traders who need to execute trades quickly.

How do I calculate the P/L (Profit or Loss) per trade?

The P/L of a trade is calculated by multiplying the number of pips gained or lost by the pip value and the number of lots traded, adjusted for any rollover swaps or commissions if applicable.

How can I open a new position?

To open a new position, select the financial instrument on your trading platform, then navigate to Tools > New Order. Set your order type and parameters, and submit your order. For One Click Trading, simply click the Bid or Ask price on the relevant instrument chart.
Educational videos that further explain these processes are available in the “Education” section under “Tools” on the Portal.

How do I modify or delete a pending order on MT4?

To Modify a Pending Order:

1. Double-click on the order or right-click and select ‘Modify or Delete order’.
2. In the order window, modify the price as needed.
3. Click ‘Modify’ to apply the changes.

To Delete a Pending Order:

1. Double-click on the order or right-click and select ‘Modify or Delete order’.
2. In the order window, click ‘Delete’.

How do I change my leverage?

1. Sign into the Customer Portal.
2. Click on the “Leverage change” tab within the navigation window.
3. Select your desired leverage from the drop-down list.
4. Choose the trading account for which you want to change the leverage.
5. Click ‘Submit’ to apply the changes.

How can I change my password from the MT4 Platform?

1. Log into the MT4 Platform.
2. Click on ‘Tools’ then ‘Options’.
3. Select the ‘Server’ tab (choose either Real or Demo).
4. Enter your account number and current password.
5. Click on ‘Change’.
6. Enter your current password again, then your new password and confirm it.
7. Press ‘OK’ to complete the change.

How can I close a position?

1. Double-click on the position to bring up the order window, or right-click and select “Close Order”.
2. In the order window, click ‘Close’ and confirm by clicking ‘OK’. You may also adjust the volume if you wish to partially close the position.
3. Alternatively, close the position by clicking the “X” at the right end of the position row in your terminal.
4. Note: With “One Click Trading” activated, clicking ‘Close Order’ or the ‘X’ will immediately close the position.

Refer to WindsorBrokers’ educational videos under “Tools” > “Education” on the Portal for more guidance.

Does the MT4 platform include Expert Advisors?

MT4 supports the use of Expert Advisors (EAs) for automated trading. While Windsor Brokers does not provide technical support for EAs, clients may use them at their own discretion.

Do you charge any commissions?

Commissions are applied on Forex instruments and Precious Metals in Zero Accounts due to the lower spreadsWindsorBrokers offer. Here are the specific rates:

• Forex (Majors/Crosses/Exotics): €3.75 per side for base currency EURO, £3 per side for base currency GBP
• Precious Metals: €3.75 per side for base currency EURO, £3 per side for base currency GBP

How are Swaps calculated?

For FX, Spot Metals, and Spot Indices:

(Swap value) x (pip value in US$) x (number of lots) = US$

For CFD Shares:

(Traded Price of CFD SHARE) x (Swap value) x (number of shares) / 360 (days) = US$

How can I activate/deactivate the One Click Trading?

1. From the trading platform, go to ‘Tools’ > ‘Options’ > ‘Trades’.
2. Click “One Click Trading” and accept the Terms and Conditions to activate.
3. To deactivate, repeat the steps and uncheck the “One Click Trading” option.

Are swap charges applied on all instruments?

Swap charges, also known as rollovers, are applied on positions held overnight for FX, Spot Metals, Spot Indices, and CFD Shares.

Are the buy and sell orders executed in real time?

Yes, all buy and sell orders on the MT4 platform are executed in real time to ensure prompt trading actions.

Are there any hidden fees?

All charges related to your account are clearly outlined in the documentation provided before account opening. This information is accessible on the Portal and the Trading Platform, ensuring transparency with no hidden fees.

Are there any restrictions with regards to trading methods?

Trading strategies that exploit pricing errors or engage in transactions at non-market values are prohibited. Windsor Brokers reserves the right to take appropriate actions against any use of abusive trading strategies. This includes the utilization of advanced technology or manual methods that rely on pricing errors or other exploitative tactics. Detailed policies are available in the ‘Client Account Agreement’ under ‘Legal Documents’ on the Portal or WindsorBrokers’ website.

Can I close part of my trade?

Yes, you can partially close a trade. To do so, double-click on the position you wish to adjust, and in the order window that appears, modify the number of lots you want to close in the “Volume” tab. Confirm by selecting the “Close” button and clicking “OK”.

Can I trade during the news?

While trading through news events is permitted, please be aware thatWindsorBrokers do not guarantee the acceptance of new orders or the specified execution of stop orders just before and during major news releases due to potentially extraordinary market volatility.

Can I trade during the weekend?

No, markets are closed during weekends, and trading is not possible during this time.

Do you apply Rollover/Swaps to hedged positions?

Yes, rollover/swap fees are applied to each position held open overnight, even if the positions are hedged.

Can my account go into a negative balance?

No, clients cannot lose more funds than they have deposited. Windsor Brokers provides negative balance protection, ensuring clients do not owe more than their account balance. This is supported by the ‘Margin Call’ feature, which helps prevent accounts from falling into deficit.

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Trading Platform

My account is active, why am I unable to place a trade?

If you have a Prime Account on the MT4 platform, you are only able to trade pairs that include the “@” symbol. To view all available instruments:

For PC:

1. Log into the MT4 platform.
2. Click on ‘Market Watch’.
3. Right-click on any instrument.
4. Select ‘Show All’.
5. All instruments with the ‘@’ symbol should now be visible.

For Android:

1. Click on the pairs page.
2. Click on the plus sign (+).
3. Search using this symbol (@).
4. Add instruments as desired.

How can I log into the trading platform?

You can access the Windsor Brokers MT4 Platform via Windows, iPhone/iPad, Android app, and WebTrader. Detailed instructions and links are available on WindsorBrokers’ website.

How can I download the MT4 Platform on desktop?

1. Visit the Portal.
2. Type your Login and Password received at your registered e-mail address.
3. Click on ‘Download Center’.
4. From the ‘Traders Room’ page, click on ‘Download’ under MT4 Desktop.
5. Follow the installation prompts from step 5 through step 14 as previously detailed.

What is the time display on the platform based on?

The time displayed on the platform is based on local Cyprus time (EET – Eastern European Time): UTC+2 during Winter and UTC+3 during Summer.

Where can I view account balance and trade history on MT4?

Your account balance can be viewed from the ‘Terminal’ window under the ‘Trade’ tab. Trading history is accessible from the ‘Account History’ tab of the ‘Terminal’ window, and also directly from the Portal by selecting ‘View More’ next to your account number, then ‘Trading History’.

Why don’t you manage Clients funds?

Portfolio management services require specific licensing which Windsor Brokers currently does not possess.

What does the ‘Market Watch’ display?

The ‘Market Watch’ on MT4 displays tradable instruments, their specifications, and the current Bid/Ask prices. You can also directly place orders from this window.

How can I switch between Real and Demo accounts?

Switch between Demo and Real accounts using the ‘Navigator’ section on the platform. If the Navigator is not visible, click on ‘View’ then ‘Navigator’ to display it.

How can I receive news on the MT4?

To enable news on MT4, go to ‘Tools’, select ‘Options’, and under the ‘Server’ tab, check ‘Enable News’.

How can I change my password via mobile?

For Apple:

1. Log into the platform.
2. Tap ‘Settings’ at the bottom right-hand side.
3. Select ‘Trading Accounts’.
4. Tap the key icon on the bottom left.
5. Change your password.

For Android:

1. Log into the platform.
2. Tap the menu icon (=) on the top left.
3. Go to ‘Managed Accounts’.
4. Tap the 3-dot icon.
5. Change your password.

How can I create an ‘Investor Password’ on the MT4?

1. Log into the MT4 platform.
2. Click on ‘Tools’.
3. Click on ‘Options’.
4. Select ‘Server’.
5. Click on ‘Change’.
6. In the Current password field, type your Master password.
7. Tick the ‘Change investor (read-only) password’ option.
8. Type and confirm your new password.
9. Click on ‘Ok’.

How can I change the MT4 Server on my mobile?

For Android:

1. Click on ‘Manage Accounts’.
2. Press the ‘+’ tab at the top.
3. Select ‘Login to an existing Account’.
4. Type ‘WindsorBrokers-REAL’ for a real account or ‘WindsorBrokers-DEMO’ for a demo account (Company name: Windsor Solutions Ltd).
5. If the server does not appear, open the app’s main menu, tap ‘About’, press and hold the MetaTrader logo until the device vibrates, then log into your account after the server list updates.

For iPhone:

1. Tap ‘New Account’, then ‘Login to an existing Account’.
2. Enter the server name as described for Android.
3. If the server does not appear, go to ‘Settings’ > ‘About’, press and hold the MetaTrader logo until the phone vibrates, and check the ‘Journal’ for updates before logging in.

How can I download the MT4 Platform on my mobile (Android)?

1. Open the Google Play Store.
2. Search for ‘MetaTrader 4’ and install the app.
3. Open the app and select ‘Login to an existing Account’.
4. Search for ‘WindsorBrokers-Real’ for real accounts or ‘WindsorBrokers-Demo’ for demo accounts (Company Name: Windsor Solutions LTD).
5. Enter your login details and press ‘Sign in’.
6. You are now ready to trade.

How can I download the MT4 Platform on my mobile (Apple)?

1. Open the App Store.
2. Search for ‘MetaTrader 4’ and install the app.
3. Follow the same steps as for Android to log in and start trading.

Does my open position close when I log out of MT4?

Open positions remain active until you decide to close them, regardless of whether you are logged into the platform.

Do you manage Clients’ funds?

Windsor Brokers does not manage clients’ funds.

How can I cancel my withdrawal?

You can cancel a withdrawal request directly from the Portal under the appropriate account section.

How can I access the financial status of my trading account / Account Balance Inquiry / my open positions?

To access detailed financial information about your trading account:

• Use the MT4 Trading Platform to obtain reports and view real-time data such as account balance and open positions.
• For additional reports, go to the ‘Reports’ tab under ‘Home’ on the Portal and select ‘Payment Status’ to view or export the report as a CSV file.

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Getting Started & Verification

How can I register to the Portal?

1. Visit the Windsor Brokers website and click on “Open Account”.
2. Select “New to Portal” and click “Sign Up”.
3. Fill out the required information and click “Sign Up”. You will receive an email with a link to verify your email address.
4. Click on the link in the email to complete your verification.
5. Once verified, you will receive a confirmation email with a login button. Click “Login” to access the Portal.
6. Enter the email and password you registered with.
7. Complete your profile to proceed with creating a live trading account. For a demo account, select the account currency and confirm your portal password to finalize setup.

How do I verify my email?

1. After registering on the Portal, you will receive an email verification link at your registered email address.
2. Click the link to complete the verification process.
3. Upon successful verification, you will receive a confirmation message with an option to log into your Portal.

Note: If you do not receive the verification email, please contact customer support.

How old do I need to be to trade with Windsor Brokers?

You must be at least 18 years old to create an account and trade with Windsor Brokers.

How can I change my personal details?

1. Log into the Portal and navigate to “My Account” > “View Personal Details”.
2. Select “Request Information Change”.
3. In the provided text box, specify the current details you wish to change along with the new information.
4. Press “Submit” to apply the changes.

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Deposits & Withdrawals

What is the minimum deposit?

Prime Accounts:

Recommended Minimum Deposit is $100.

Zero Accounts:

Minimum deposit is $1,000 for accounts with USD, EUR, and GBP base currencies; for JPY base currency accounts, the minimum deposit is 150,000 JPY.

Funding Methods:

You can fund your account via bank transfers, credit cards, Webmoney, Skrill, Neteller, and more. Note: Some payment providers may have specific restrictions and minimum deposit requirements.

Does Windsor Brokers charge conversion fees?

Conversion rates for deposits and withdrawals are determined by the payment providers. Windsor Brokers strives to offer optimal deposit and withdrawal options to its clients.

What methods can I use to fund my account?

You can fund your account using bank transfers, credit cards, Webmoney, Skrill, Neteller, and more, depending on your geographical location. For a complete list of available methods, please refer to your Portal.

What is the minimum withdrawal amount?

There is no set minimum withdrawal amount at Windsor Brokers. However, payment service providers may impose their own minimum withdrawal limits. Please consult the Portal for detailed information on each method.

What is the status of my payment?

You can view the status of your payment requests by accessing the ‘Report’ section in your Portal, followed by ‘Payment Status’.

Why has my credit/debit card deposit been declined?

If your card payment is declined, please check with your bank for potential reasons such as:

• Limits on transaction amounts
• Incorrect CVV number entry
• Incorrect expiry date
• 3D Secure authentication failure

Which method should I use for withdrawal?

Withdrawals must be made using the same method as was used for deposits to comply with anti-money laundering regulations.

Which credit cards are accepted?

Visa, MasterCard, and Maestro cards are accepted for both deposits and withdrawals.

How long does it take to process my withdrawal request?

Withdrawal requests are generally processed the same day if received during the working hours of the Back Office department; otherwise, they are processed on the next working day. The time it takes for the funds to reflect in your account will depend on the payment service provider.

How do I withdraw funds from my account?

1. Log into your Portal.
2. On the main page, under ‘Live Accounts’, select the account you wish to withdraw from and click on ‘Withdraw’.
3. Choose the withdrawal method, fill out the necessary information, and submit.

Note: Withdrawals can only be made using the same method used to deposit funds to your account.

How can I fund my account?

1. Login to the Portal.
2. Under ‘Live Accounts’ on the main page, select the account you wish to fund and click on ‘Deposit’.
3. Choose from the available funding methods specific to your region/country.
4. Complete the required details to proceed with the funding.

How can I deposit via Credit/Debit card?

Method A: Via Powercash or Card Pay

1. Log into your Portal.
2. Select the account you wish to fund under ‘Live Accounts’ and click on ‘Deposit’.
3. Choose ‘E-Payment’ and select the Credit card provider (Powercash / Card Pay).
4. Enter the amount you want to deposit and proceed to the next steps to confirm and complete card details.
5. Submit your payment information.

Required Documents for Powercash / Card Pay:

• A colored scan of the front and back of your card, covering all digits except the first 6 and last 4 on the front and hiding the CVV on the back.
• For deposits of $2000 and above, one of the following is required: a bank statement showing a deposit, a photo holding your credit card, or a screenshot of an SMS confirmation of the charge.

Method B: Deposit Via Isignthis (PIV)

1. Follow the initial steps to log in and select ‘Deposit’ under ‘Live Accounts’.
2. Select ‘E-Payment’ and choose Isignthis (PIV) as the provider.
3. Enter your credit card details and confirm the payment with the OTP from your bank.
4. Verify your card through your online banking and confirm the transaction.
5. Your credit card details will be saved for future deposits.

How can I deposit via ‘Skrill’?

1. Log into your Portal.
2. Select the account under ‘Live Accounts’ you wish to fund and click on ‘Deposit’.
3. Choose ‘E-Payment’ and select ‘Pay by Skrill’.
4. Enter the amount you wish to transfer, prepare the transaction, and confirm the details.
5. Log into your Skrill account to complete the payment.
6. Note: A screenshot of your Skrill account showing your name and registered email address is required upon withdrawal.

How can I deposit via ‘Neteller’?

1. Follow similar steps as for Skrill: log into the Portal, select your account, and click on ‘Deposit’.
2. Choose ‘Pay by Neteller’, enter the amount, and prepare the transaction.
3. Log into or create a Neteller account to proceed with the payment.

How can I deposit by bank transfer?

1. Log into the Portal.
2. Under ‘Live Accounts’, select the account and click on ‘Deposit’.
3. Choose ‘Bank Transfer’, select your bank, and click on ‘Details’ to retrieve the necessary banking information for the transfer.

How can I deposit via WebMoney?

1. Log into your Portal.
2. Under ‘Live Accounts’, select the account you wish to fund and click on ‘Deposit’.
3. Select ‘E-Payment’ and choose ‘Pay by WebMoney’.
4. Enter the amount, prepare the transaction, and confirm the details.
5. Complete the WebMoney details and submit the transaction.
6. Note: A screenshot of your WebMoney profile showing your name and WMID or Z purse number will be required upon deposit or withdrawal.

Does Windsor Brokers charge deposit fees?

Windsor Brokers does not charge deposit fees; however, fees may be applied by the payment service provider.

How can I find which payment system is available to me?

You can view all available payment methods specific to your geographical area via the Portal. Simply log in and navigate to the payment methods section.

Do you cover deposit charges?

Windsor Brokers covers deposit charges for transactions made via credit cards, Skrill, Neteller, and other e-wallets.

Does Windsor Brokers charge withdrawal fees?

Windsor Brokers does not charge withdrawal fees, but fees may be applied by the payment service provider depending on the method used.

Can I transfer money internally between my accounts?

1. Log into your Portal.
2. Click on ‘Internal Transfer’.
3. Select the ‘Source Account’ and ‘Target Account’. Ensure both accounts share the same currency.
4. Enter the amount you wish to transfer.
5. Click on ‘Submit’.

Note: Internal transfers are free of charge and can only be made between accounts with the same account currency.

Are withdrawals instant?

Withdrawal requests are processed on the same day if received during the working hours of the Back Office department. If submitted after hours, they are processed on the next working day. Ensure your account status is ‘Passed’ with all necessary details provided to facilitate a withdrawal.

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Bonus Promotions

Can I withdraw all the profits generated from the $30 Welcome Bonus?

You can withdraw profits generated from the $30 Welcome Bonus under the following conditions:

• Profits are equal to or exceed $60.
• The minimum withdrawal amount is $60.
• A minimum of 1 lot has been closed.
• At least 20 transactions or trades have been completed.

Note: These conditions are subject to change at any time without prior notice. Always refer to the latest Terms & Conditions.

How can I receive the $30 Welcome Bonus?

1. Register using one of the following options:
   • Directly via this link: [Windsor Brokers Promotions](https://en.windsorbrokers.com/promotions/lp/free-account-30/)
   • Through the Portal: Log in, click on ‘Promotions’, and then on the $30 Free Account click ‘Request’. Agree to the Terms and Conditions and submit your request.
2. Open a Prime Account.
3. Provide a valid Proof of Identification, such as a colored copy of your Passport, both sides of your National ID, or both sides of your Driving License.

Note: Some countries may not be eligible for the $30 Welcome Bonus as per the Terms & Conditions.

How does the Loyalty programme work?

For detailed information on how the Loyalty Programme operates, please refer to the specific FAQ section related to the Loyalty Programme on WindsorBrokers’ website.

How can I take part in the Loyalty Programme?

1. If you are not already a client, sign up via WindsorBrokers’ website or through the Portal by navigating to ‘Promotions’ > ‘Loyalty Programme’ > ‘Find Out More’ > ‘Sign Up’.
2. Ensure your live account is funded to participate.

Be sure to read the terms and conditions related to the Loyalty Programme.

How can I receive the Deposit Bonus?

1. Register through WindsorBrokers’ website or via the Portal by logging in and navigating to the ‘Promotion Tab’. Select ‘Deposit Bonus’ and click ‘Request’.
2. Agree to the Terms and Conditions and submit your request.
3. Ensure your account is either new or existing and deposit a minimum of $500.

Check the Terms and Conditions for more details on eligibility and requirements.

Why is my Account still under ‘pending’ status on the Portal?

Your account status will remain ‘Pending’ until all required documents are received and verified, your profile is completed, and you pass the KYC verification. This process must be completed prior to your first withdrawal request.

Why am I unable to send a withdrawal request?

To send a withdrawal request, you must first pass the KYC process. If your documents are pending verification, please contact customer support through the Portal’s ‘Contact us’ form under the ‘Payment’ category with the subject ‘Withdrawal Request’ to expedite the KYC review.

How long does it take for my account to be verified?

Account verification can take several days, depending on the current volume of requests.

How long will it take for my withdrawal to be processed?

Withdrawals are generally processed within 1 working day from the date of request. For withdrawals associated with the $30 Welcome Bonus, processing may take up to 2 working days due to additional checks to ensure compliance with promotion terms.

How to Verify Your Phone Number (OTP)?

To qualify for the $30 Welcome Bonus, you must verify your phone number. Follow these steps to complete the verification:

1. Log into your user portal using the email address you registered with.
2. Enter your correct phone number and click “Send Verification Code”.
3. You will receive an SMS with a verification code on your mobile phone.
4. Enter the received code in the “Required Field” on the portal.
5. Click on “Submit Verification Code” to complete the process.

How Can I Withdraw My Profits from the $30 Welcome Bonus?

To withdraw profits earned from the $30 Welcome Bonus, it is recommended to use the same E-wallet method you used for depositing, such as Neteller, Skrill, or Webmoney. Follow these steps to make a withdrawal:

1. Log into your portal.
2. Navigate to the ‘Withdraw’ section.
3. Select your preferred E-wallet method (e.g., Neteller, Skrill, Webmoney).
4. Enter the amount you wish to withdraw and complete the required fields.
5. Submit your withdrawal request.

Note: Ensure that your trading activity meets the terms and conditions associated with the $30 Welcome Bonus before requesting a withdrawal.

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WB Copy Trading

How do I become a WB Copy Trading Follower?

To become a WB Copy Trading Follower:

1. Sign up on WindsorBrokers’ portal and complete the standard registration process.
2. Navigate to the WB Copy Trading tab in your client portal.
3. Click to register as a Follower. A new trading account specific to copy trading will be created.
4. Once registered, you can access the platform and begin searching for Providers to copy.

How do I become a WB Copy Trading Provider?

If you are already a client:

1. Go to the WB Copy Trading tab in the client portal.
2. Select the option to become a Provider.

For new clients:

1. Register for an account with Windsor Brokers.
2. After registration, navigate to the WB Copy Trading tab and sign up as a Provider.
3. Create a public profile, share your trading strategies, and select a funded MT4 account for copy trading.
4. Submit your application for review.
5. Once approved, you will receive an email confirmation, and your profile will become active for Followers to subscribe.

Is there a minimum balance requirement to start copying a Provider?

While WB Copy Trading does not have a specific minimum balance requirement, it is recommended to start with at least $50. Additionally, Windsor Brokers has minimum deposit requirements for its accounts:

• Prime Account: Minimum recommended deposit is $50.
• Zero Account: Minimum deposit is $1,000.

Accounts can be funded via various methods including bank transfers, credit cards, and e-wallets such as Webmoney, Skrill, and Neteller. Note that some payment providers may have their own minimum deposit restrictions. Detailed information is available on the Portal.

Is there a minimum deposit requirement to set up a Provider account with WB Copy Trading?

The same general account minimum deposit requirements apply when setting up a Provider account with WB Copy Trading:

• Prime Account: Minimum recommended deposit is $50.
• Zero Account: Minimum deposit is $1,000.

This ensures you have sufficient funds to manage your trading and copy transactions effectively.

How is the Performance Fee paid out to Providers, and withdrawn from Followers?

Performance fees are calculated and paid weekly:

• WB Copy Trading automatically deducts the performance fees due to the Provider from the Follower’s account each week.
• If a Follower withdraws funds or unsubscribes from a Provider, the performance fee is calculated up to the date of withdrawal or unsubscription and deducted at that time.
• The exact amount is determined based on the trading results and is withdrawn from the Follower’s account, ensuring Providers receive their fees promptly.

Note: Followers cannot withdraw more than their available equity minus the owed performance fees. All fees must be settled before completing a withdrawal.

Are my trades executed at the same time as the Provider?

While every effort is made to replicate the Provider’s trades in your Follower’s account, several factors may affect the timing and execution:

• Insufficient Margin: If your account lacks sufficient margin, the trade may not be copied.
• Risk Management Settings: Trades outside the specified lot size range set by you may be rejected.
• Market Volatility: During periods of high volatility, trades may be rejected if a satisfactory market price is not achievable.

Rejected trades will not appear in performance reports.

Is copy trading available in my region?

WB Copy Trading may not be available in all regions. For availability details, please check the Client Portal.

Can anyone become a WB Copy Trading Provider?

Anyone with a funded trading account can apply to become a WB Copy Trading Provider. Upon application, WindsorBrokers’ team will review your submission and notify you via email once processed.

Is there a limit of Followers that a Provider can have?

There is no limit to the number of Followers a Provider can have.

Can I offer more than one strategy at the same time?

Providers can manage multiple profiles, each showcasing a different strategy. Each strategy must be associated with a distinct MT4 account to track its performance accurately.

What happens to my open positions if I unsubscribe from a Provider?

Unsubscribing from a Provider will close all open positions associated with that subscription. If you wish to keep open positions active, you may opt to ‘Suspend’ the subscription instead of unsubscribing.

How do I stop copying a Provider?

To stop copying a Provider, you can either:

• Unsubscribe: This ends the subscription and closes all copied trades.
• Suspend: This stops copying new trades but keeps existing ones open. You can resume copying later by reactivating the subscription.

What is a Subscription in WB Copy Trading?

A subscription refers to the ongoing process of copying a Provider’s trades. Each Provider you follow constitutes one subscription. Unsubscribing allows you to end one subscription and start another with a different Provider.

Can I apply to be a Provider and a Follower?

Clients can serve both roles using separate accounts: one as a Provider using an existing funded MT4 account, and another as a Follower with a special MT4 account designated for copy trading.

How do I get featured on the Ratings Page?

Your profile will appear on the Ratings Page shortly after creation. Providers who demonstrate effective strategies and achieve successful trading results will rise in the rankings on the Ratings Page.

How are Providers compensated for their strategies?

Providers earn a Performance Fee, which is a profit-sharing fee paid by Followers. This fee is only applicable on profitable trades and is calculated and paid weekly, every Saturday at 00:00. If a Follower unsubscribes or withdraws funds before the weekly payout, the fees are calculated up to that date and paid out immediately.

How long does it take for trades to be executed in my account once I copy someone?

Trades from a Provider are copied to your account within seconds of their execution, ensuring minimal delay.

Can I copy different Strategy Providers?

WB Copy Trading allows only one active subscription per copy trading account. To explore different strategies simultaneously, you can set up multiple accounts, each with its own subscription.

Can I enable an existing MT4 account to become a WB Copy Trading Provider?

Yes, you can use an existing trading account to become a WB Copy Trading Provider. This account can also display its historical performance to potential Followers, enhancing transparency.

How often does the Ratings Page refresh to show my latest trading results?

The Ratings Page updates every few minutes, ensuring that your most recent trading results are displayed promptly.

How is the Performance Fee calculated?

The Performance Fee is a percentage of the profit from a Follower’s subscription, paid only when profits exceed the most recent High Water Mark (HWM). It’s calculated weekly by comparing the current equity against the previous week’s equity. Here’s an example:

• If the Performance Fee is set at 10%, and the Week 1 profit is $400, the fee is $40.
• If Week 2 shows a loss of $200, no fee is charged as the profit didn’t exceed the HWM of $400.
• Week 3’s profit of $300 results in a $10 fee, calculated from the net profit that exceeded the HWM.

Is Copy Trading free?

While Windsor Brokers does not charge for using the WB Copy Trading service itself, Followers compensate Providers through Performance Fees. These fees are only applicable on profitable trades as per the agreed percentage set by the Provider.

How do I start copying a Provider?

To start copying a Provider, follow these steps:

1. Set Up a Follower Account: Register for a WB Copy Trading account.
2. Choose a Provider:
   • Use the Ratings Page to browse and select a Provider. Click ‘Invest’ on their profile to set up and activate a new subscription.
   • Manage subscriptions directly through the WB Copy Trading dashboard by filling in the Provider’s details and setting your preferences.
3. Using Join Links: If provided with a Join Link by a Provider, use it to directly subscribe to their strategy. This link will guide you through the necessary steps to activate the subscription.

Note: Ensure to activate your subscription to start copying trades. Join Links may have expiration dates after which they become inactive.

How do I activate or suspend a subscription?

To manage your subscription:

1. Log into your WB Copy Trading dashboard.
2. Find the subscription you wish to manage.
3. Click on it and select either ‘Activate’ or ‘Suspend’ from the dropdown menu under the Actions button located in the top right corner.

How can users follow my trading strategy?

Users can follow your trading strategy by:

1. Ratings Page: Your offers and strategies are listed here. Users can click ‘Follow’ on your profile and set their parameters for copying.
2. New Subscriptions: Users manage their subscriptions through their WB Copy Trading dashboard by entering your details and setting their copy trading parameters. They must activate the subscription to start copying.
3. Join Links: You can share a Join Link with potential Followers. This link directs them to a registration page with predefined details about your offer. Note: Links can expire as set by you.

Can I control the volume size of the positions executed by the Provider?

Yes, you can control the volume size when setting up your subscription parameters:

• Multiply: Adjust the Provider’s trading volume by a multiplier to increase or decrease risk proportionally.
• Autoscale: Define the volume size proportionally based on the ratio of your balance/equity to that of the Provider. Adjustments can be made using a multiplier for finer control.

Can I copy the open trading positions of a Provider once I activate my subscription?

Yes, when you first activate a subscription, you have the option to also copy any open positions the Provider currently has.

What is a Follower in WB Copy Trading?

A Follower is a trader who copies the trades of a Provider. Each Provider you follow represents a subscription. Followers can have multiple accounts to follow different Providers simultaneously, setting unique parameters and risk management rules for each.

What is a Provider in WB Copy Trading?

A Provider is a trader who shares their trading strategies, allowing other traders, known as Followers, to mirror these strategies in their own accounts. Providers set terms including performance fees for their strategies, which are displayed on offers that Followers can subscribe to.

What is WB Copy Trading?

WB Copy Trading is a platform that enables investors to automatically copy trades from experienced traders, known as Strategy Providers. This allows investors without extensive trading experience or time to leverage the expertise of seasoned traders. However, it’s crucial for investors to assess the track record and risk strategies of the Providers they choose to follow due to the inherent risks involved in trading.