Question: I made a withdrawal from MT4 but the fund hasn't arrived to my bank account yet. Why is that?
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Eightcap aims to process all withdrawal requests between 9 AM and 1 PM AEST, Monday – Friday. Requests submitted after 1 PM will be processed the following business day.
Note that processing times may vary and are subject to the receiving bank processes. International transfers may take up to 2 – 5 days to be received.
You can withdraw funds from your account through the secure Client Portal area. Alternatively, please contact your Account Manager or email to the support team.
Note that funds can only be sent back to an account in the same name as your trading account.
