To reset 2-step verification

1. Log in to your account
2. Go to “Personal Settings” section in the left-hand menu
3. Select “2-Step Verification” and then “Reset 2-Step Verification”
4. Follow the simple instructions on the next screen

To disable 2-step verification

1. Log in to your account
2. Go to “Personal Settings” section in the left-hand menu
3. Select “2-Step Verification” and then “Disable 2-Step Verification”
4. Confirm the action by clicking “OK”

Alternatively, you can have your trusted devices to be forgotten as below.

1. Log in to your account
2. Go to “Personal Settings” section in the left-hand menu
3. Select “2-Step Verification” and then “Forget trusted devices”
4. Confirm the action by clicking “OK”

My phone was lost or stolen. What should I do?

Please get in touch with ecoPayz’s Customer Support Team and they will help you regain access to your ecoAccount.

ecoPayz Official Website