FBS’s FAQs – Page 6 – Hercules.Finance

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How to change or reset the Password of FBS MT4 and MT5 live accounts?

If you have forgotten the password for your "Live Accounts" on both MT4 and MT5, you can reset it from FBS's Personal Area(Client Portal). Please follow the instructions below. 1. Login to FBS's Personal Area. 2. Click on the "Accou...

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How can I change the name registered to FBS on Personal Area? Is it even possible?

After registering with FBS, you can only change the "name registered" before verification. If you have already verified your accounts with documents, then you cannot change the name on your accounts. If you haven't verified your ac...

FBS

How to change the Confirmation Method of FBS from Email to SMS message?

As a Confirmation method with FBS, you can choose either "Email" or "SMS message", and the default setting is "Email". This "Confirmation Method" is used when FBS needs to confirm your requests such as chancing password, making withdr...

FBS

How to reset or recover the password for FBS's Personal Area? I have lost it.

You can recover or reset your password of FBS's Personal area as long as you know the "Email Address" of yours. Please follow the instructions below to reset the password. 1. Go to the Login page of FBS's Personal Area. 2. Click on ...

FBS

SMS doesn't arrive from FBS to confirm my Phone number. How to resolve this issue?

If the automatic SMS message from FBS, doesn't reach out to your phone, please check the followings. 1. Check if the mobile number has been typed correctly and also the country code. 2. Wait for a while to see if the message has been d...

FBS

I forgot my "Code Word" of FBS. How to change or recover it?

Unfortunately, the "Code Word" you have set with FBS cannot be changed. *You can change the PIN code with FBS by following the instructions specified here. You can not recover or change it, but all you can do is view the "secret ques...

FBS

I forgot the PIN code of FBS. How can I recover or reset the PIN code?

If you have forgotten your "PIN code", you will need to login to FBS's Personal Area and send a request to reset it. To do that, please follow the instructions below. 1. Login to FBS's Personal Area 2. Go to "PIN-code recovery" se...

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How to change the Phone Number registered on FBS's personal area?

You can change the password registered with FBS anytime, as long as you can verify it with SMS or call. To change the phone number registered, please follow the steps below. 1. Login to your Personal area and Go to "Profile setting...

FBS

What are FBS's exchangers? How do these funding options work?

There are more than dozens of FBS's partners offering the service as "Exchangers". "Exchangers" means, in this case, the partners of FBS which help traders to deposit or withdraw funds smoothly. FBS currently offers more than dozen...

FBS

How to change the registered email address on FBS? I have typed a wrong one...

With FBS, you can only change the registered email address before completing the verification. *The verification can be done by submitting copies ID and Proof of Address. If you haven't completed the verification process, you can sim...