If your payment card is no longer in your possession, you should immediately report it lost or stolen by logging into your account and select ‘ecoCard’ from the left-hand navigation.

1. Click the button that reads ‘Cancel card’.
2. A prompt will appear asking you to select either Lost or Stolen.
3. Select the relevant box and click ‘Continue’.

Should you recover the card after this, you will no longer be able to use it, and you should dispose of it properly, by cutting it into two, ensuring you have cut through the chip in addition to the signature strip.

You can re-apply for a new card at any time by going through the normal application process.

Please note that a card replacement fee is applicable to issue a new card.

If you have any unrecognized transactions, or your payment card is lost or stolen, or in any way compromised, contact Customer Support team immediately on ecoPayz’s Live Chat service or by telephone on +44(0)371 898 1012.

ecoPayz Official Website